Thats too bad. To be fair though their module has no indication of if your bike is in gear or not and therefore shouldn't be effected by that. Regardless...still sucks they didn't help.

I don't know enough about the fat bob stock system but on my FXDB I had to remove the STT module (stop/tail/turn). This was because factory tail/brake/turn signal lights were all the same. The CV unit changes that as its got separate sets of LEDs for each.

That said...Does your bike have this and if so did you remove it?

 

Interesting. How does this part get removed? Does it need to be replaced with something?

i took a look and don't see that I have that part.

 

I just figured they would've offered some assistance or things to look for. The product is really nice though.

 

Here is a video of what's going on

 

Mine was plugged in line between the tail light and the bike. So it was like:

Tail -> module -> bike

The ends are all male to female so all I needed to do was plug the tail directly into the bike. This was on a street bob though, might be different than fat bob. I can probably find the module and snap a pic if you think it would help.

 

I've been looking for it on mine. Can't see to find it even though my manual shows it.

 

Took unit off my bike and installed it on my wife's 2012. It works as designed. Just have to figure out why her fault light is on and the ts indicators hyperflashing. May need to reset the canbus but not sure if the load eq should be installed or not.