underwarranty or not
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Road Captain
Joined: Mar 2007
Posts: 749
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From: HORSHAM.PA(PHILA)
underwarranty or not
my buddy called today his 06 heritage is in for service. they said the belt has a chunk missing from a rock and itsnot covered . even though he has extended warrantyand only 7100 mileshe says itstheir fault for not properly protecting the belt. told him i would let him know tommorrow what the masses say.
JR
JR
Banned
Joined: Mar 2007
Posts: 3,706
Likes: 7
From: Woodstock, Ont , Can
RE: underwarranty or not
I read somewhere that if the guards are on and there is rock damage they will honour the warranty. That is one of the reasons why the guards are there. Depends on the dealer and how much you are willing to push the issue.
Ron
Ron
Road Warrior
Joined: Sep 2004
Posts: 1,576
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From:
RE: underwarranty or not
I dont know the answer.
It seems to me you cant warrenty that though. Its like if a rock hits my gas tank and chips the paint i cant say harley should of protected that better.
I did hear that if you take the belt guards off that it voids warrenty.
I would argue the point to that and other dealers.
David
It seems to me you cant warrenty that though. Its like if a rock hits my gas tank and chips the paint i cant say harley should of protected that better.
I did hear that if you take the belt guards off that it voids warrenty.
I would argue the point to that and other dealers.
David
Road Captain
Joined: Jan 2008
Posts: 502
Likes: 0
From: currently NC
RE: underwarranty or not
My question is how do they know it was a rock? I would throw a hissy, especially considering you paid for the extended warranty. You'd be suprisedwhat talking **** about poor customer service in the middle of the showroom floor in front of potential customers will get you. 
RE: underwarranty or not
im with Sarge on this one...that sounds like a steaming pile of BS.
put your foot down, you're the paying customer (and the economy sucks) so they better recognize!
put your foot down, you're the paying customer (and the economy sucks) so they better recognize!
Cruiser
Joined: Jul 2006
Posts: 221
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From:
RE: underwarranty or not
ORIGINAL: Sarge4life
My question is how do they know it was a rock? I would throw a hissy, especially considering you paid for the extended warranty. You'd be suprisedwhat talking **** about poor customer service in the middle of the showroom floor in front of potential customers will get you.
My question is how do they know it was a rock? I would throw a hissy, especially considering you paid for the extended warranty. You'd be suprisedwhat talking **** about poor customer service in the middle of the showroom floor in front of potential customers will get you.
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Road Master
Joined: May 2007
Posts: 983
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From: Sydney
RE: underwarranty or not
ORIGINAL: tk353
Find a dealer who wants the warranty work
Find a dealer who wants the warranty work
