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What would you do?

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Old May 12, 2008 | 09:35 PM
  #1  
ltmdl90's Avatar
ltmdl90
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From: Windber, PA
Default What would you do?

2006 softail still under warranty. So here it goes. Front end shimmy since day 1, took it in @ 1000 mile check up told them about it. They said it was steering head, so they tighten it. Now not as bad, then starts all over again. Took back in, they said same problem. Still not correct. So i figure that it was normal. Not. I just now called them to come pick it up. And said i dont want it back until it was right. Now it has 8000 miles on it. They said it was bad front tire. It is now fixed. But why should i pay for it if it is still under warranty?
Would you and should i call harley?
 
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Old May 12, 2008 | 09:43 PM
  #2  
*NIGHT TRAIN*'s Avatar
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Default RE: What would you do?

Bad shimmy from day 1, several non successfull attempts to correct, and after 8K miles they replace the tire and it solves the problem? Yeah, I think I'd call customer service about that one...
 
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Old May 12, 2008 | 09:52 PM
  #3  
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2wheeltom77
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From: Paola, Kansas
Default RE: What would you do?

Well, Harley warranty does not cover wheels or tires. Why did you let it go for 2 years and 7000 miles after the first service? Man if my bike had a shimmy, and it does have the front end clunk, I won't ride it until it was fixed. My old honda got a bad shimmy the last year I rode it, and that was the last year I rode it. That's scary s--t, and definitely not something I would accept from a new bike. I agree that they should take care of it, but I think you may have let it go too long.
 
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Old May 12, 2008 | 09:57 PM
  #4  
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ltmdl90
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Default RE: What would you do?

Nope not bad shimmy, just when you let off the throttle and or only when you have 1 hand on the handle bars.
 
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Old May 13, 2008 | 08:18 AM
  #5  
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Default RE: What would you do?

The wobble is semi-common on some of the newer bikes because of the steering head/fork assembly. Theres a bulletin about this and by adding the HD p/n #45740-07 it fixes it. Mine "clunked" from day one. I complained a couple of times, but it was not until the 1000 mile service did they actually address it. They installed the part (shim) in there and it 101% better.
 
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Old May 13, 2008 | 08:25 AM
  #6  
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Default RE: What would you do?

You got a fight on your hands, waiting as long as you did, but I say hold their feet to the fire, so to speak. The stealerships are only bullies untill you stand up to them.
 
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Old May 13, 2008 | 08:27 AM
  #7  
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From: pinchatooly
Default RE: What would you do?

ORIGINAL: ltmdl90

2006 softail still under warranty. So here it goes. Front end shimmy since day 1, took it in @ 1000 mile check up told them about it. They said it was steering head, so they tighten it. Now not as bad, then starts all over again. Took back in, they said same problem. Still not correct. So i figure that it was normal. Not. I just now called them to come pick it up. And said i dont want it back until it was right. Now it has 8000 miles on it. They said it was bad front tire. It is now fixed. But why should i pay for it if it is still under warranty?
Would you and should i call harley?
A----YEP..
 
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Old May 13, 2008 | 06:05 PM
  #8  
HD7585's Avatar
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From: NJ
Default RE: What would you do?

A friend of mine had the same problem, they said bad tire, you pay for it,he said i don't feel i should pay for it but if you insist on billing me for the tire i will pay for it and sit on my bike in front of your door and tell everyone who enters how i got screwed by your service department. Also i will tell all my friends not to buy anymore goodies for their bikes from your dealership.He also wanted the labor to change the tire waved.........All was done for free...........07 fxst. This all happened 3 weeks ago at a very large dealership in Deleware [:-]
 
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Old May 13, 2008 | 08:49 PM
  #9  
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From: North East, Florida
Default RE: What would you do?

Warranty is warranty. Tell them to stick the bill. The tires are also warranted by the manufacture. Not your fault the techs' were too busy scratchin someones hard bags to find the problem. Make the MoCo stand up to the plate, don't pay em'
 
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Old May 13, 2008 | 08:49 PM
  #10  
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From: Sycamore, Illinois
Default RE: What would you do?

ORIGINAL: Korbenw7p3c

The wobble is semi-common on some of the newer bikes because of the steering head/fork assembly. Theres a bulletin about this and by adding the HD p/n #45740-07 it fixes it. Mine "clunked" from day one. I complained a couple of times, but it was not until the 1000 mile service did they actually address it. They installed the part (shim) in there and it 101% better.
How much newer???
 
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