Arlen MESS !!!
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Elite HDF Member
Joined: Jul 2008
Posts: 4,762
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From: north jersey
Arlen MESS !!!
I need to vent so just bare with me. I bought my rear wheel and rotors from Arlen Ness through Ronnie at Lewis Custom Cycles. Needless to say Ronnie has done a phenomenal job helping throughout this ordeal.
Anyway, the dopes over at Arlen Ness shipped out the original order that was placed with the wrong rotors (they gave me two front rotors), and i know for sure that the correct part numbers where included. Anyhow, today I finally get what is supposed to be the correct part after waiting a whole month cause they took their sweet a$$ time !!!!!
So I open the box and within a second of looking at the rotor I realize that those dopes at Arlen Ness sent me the wrong damn rotor again, for the second freaking time !!!!!!!!! I mean, come on man !!! WTF ??!?!?! How hard is it to swap one part for another ???? It's ridiculous !!!!
To top it off, Arlen Ness won't ship the part directly to me, they have to ship it to Ronnie at Lewis Custom Cycles and then the poor guy has to spend his own money and ship the part up to me. That adds something like 5 more days to the amount of time that it takes the part to get here.
I was warned by a few people when I told them that i was getting my parts from Arlen Ness, they told me that they were a mess over there. I learned my lesson the hard way this time, this is the first and last time I deal with Arlen Ness !!!!!!
Anyway, the dopes over at Arlen Ness shipped out the original order that was placed with the wrong rotors (they gave me two front rotors), and i know for sure that the correct part numbers where included. Anyhow, today I finally get what is supposed to be the correct part after waiting a whole month cause they took their sweet a$$ time !!!!!
So I open the box and within a second of looking at the rotor I realize that those dopes at Arlen Ness sent me the wrong damn rotor again, for the second freaking time !!!!!!!!! I mean, come on man !!! WTF ??!?!?! How hard is it to swap one part for another ???? It's ridiculous !!!!
To top it off, Arlen Ness won't ship the part directly to me, they have to ship it to Ronnie at Lewis Custom Cycles and then the poor guy has to spend his own money and ship the part up to me. That adds something like 5 more days to the amount of time that it takes the part to get here.
I was warned by a few people when I told them that i was getting my parts from Arlen Ness, they told me that they were a mess over there. I learned my lesson the hard way this time, this is the first and last time I deal with Arlen Ness !!!!!!
Last edited by Alain; Jan 24, 2009 at 08:54 PM.
Road Master
Joined: Aug 2008
Posts: 902
Likes: 6
From: STL
sorry about your ordeal. I have ordered directly from Arlen Ness and received fantastic service each time. I spent almost a half hour once just discussing the details of lowered rear suspensions with a tech. He was a great resource and incredibly helpful without pushing product.
Sorry again about your situation
Sorry again about your situation
Ultimate HDF Member
Joined: Nov 2008
Posts: 8,280
Likes: 3
From: Portland Oregon
sorry to hear about your set back...again...hell I'm anxious to see them myself...whenever they get it straightened out and you have them on your bike they will be sweet for sure...yeah I've heard a few things myself about arlen ness...never have got anything from them personally...kind of glad now I didn't based upon your story...look at it this way its not riding weather yet ...hopefully you'll get it done before good weather hits.
Road Master
Joined: Nov 2006
Posts: 801
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From: The Sunshine State
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Elite HDF Member
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From: north jersey
thanks for the well wishes fellers. i feel a bit better after posting that and reading your comments (one of the reasons why I love this place).
Anyhow, Ronnie and I both spoke to one of the reps at Arlen Ness and they did admit to shipping the same part twice in error. the lady said that they were gonna send out the correct rotor along with a UPS tag so that i could send them back the wrong one....... and that with a supervisor's approval they would ship it directly to me. I'll believe all that when i see it.
I hate to base my opinion about Arlen Ness from this one experience, but it's gonna be a while before i get over the aggravation of dealing with these guys.
Hey MIKE, no new snow here, but the roads are a disaster with all the old snow, slush and salt everywhere. I can't stand winter.... one day closer to spring though (i know I stole your phrase) lol lol
RIDE ON FELLERS, RIDE ON !!!!
Anyhow, Ronnie and I both spoke to one of the reps at Arlen Ness and they did admit to shipping the same part twice in error. the lady said that they were gonna send out the correct rotor along with a UPS tag so that i could send them back the wrong one....... and that with a supervisor's approval they would ship it directly to me. I'll believe all that when i see it.
I hate to base my opinion about Arlen Ness from this one experience, but it's gonna be a while before i get over the aggravation of dealing with these guys.
Hey MIKE, no new snow here, but the roads are a disaster with all the old snow, slush and salt everywhere. I can't stand winter.... one day closer to spring though (i know I stole your phrase) lol lol
RIDE ON FELLERS, RIDE ON !!!!
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Road Master
Joined: Sep 2007
Posts: 812
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From:
going trough a sit back with a ness part myself, they are gonna make another part, which i thought they were doin, but after a week of waiting i got a call from the guy today, this whole time i thought they were making it. i was at work so i wont get to talk to him to monday. im not impressed with them myself.