Hill Country Custom Cycles - Please Read
Novice
Joined: Mar 2010
Posts: 21
Likes: 0
Hill country custom cycles: Legitimate or what?
So I ordered a set of 16 inch apes and cables from these guys on sat. the 13th. and its now the 21st. and the web page says they havent even shipped yet. I've been calling all week at least 5 times a day with no answer or response to my messages. They've already taken the money out of my bank account so WHAT THE F@#$ !!!!??? Anybody else dealing with this or am I the only one?
Cruiser
Joined: Nov 2009
Posts: 249
Likes: 2
From: Colorado
i would never buy from him again. never. non American products, no communication. had ebay store but wont answer questions, sends wrong product 2 times in a row. i would push my bike and use cables made of fishing line before i used them again.
Road Captain
Joined: Jul 2009
Posts: 545
Likes: 1
From: Miami, Florida
I talked to Robert Smith about my problem and all he told me to do was adjust the clutch on the derby side. I dont see that solving my problem and i didnt have a clutch problem or out of adjustment before adding the apes.
Grand HDF Member
Joined: May 2008
Posts: 4,624
Likes: 189
From: Newcastle, Ca.
Getting ready to pull the trigger on some apes. Called them four times in the past six weeks. Three times some one answered. The one time they did not I left a message. No call beck - I just called them again after a couple days and some one answered. They always answered my questions and even took the time to get got a set of bars and take a measurement for me. Seem like good people...
Advanced
Joined: Mar 2009
Posts: 99
Likes: 0
From: Sherman, Texas
Hey guys I know this is old but I was googling Hill Country to see if I could find out some more information and this is where I ended up. My question is do they every answer the phone or emails? I have been wanting to order some apes for my bagger for 3 weeks now but would like to discuss something with them first. When I call mulitple times a day I either get a busy tone or a voice mail and the voice mail box says it full.
I would really like to order their bar kit after all of the good things I have heard from people but daaannnnggggg.... Getting kinda frustrated that I can't get any response!
I would really like to order their bar kit after all of the good things I have heard from people but daaannnnggggg.... Getting kinda frustrated that I can't get any response!
Road Captain
Joined: Apr 2010
Posts: 520
Likes: 3
From: East Coast
Not sure what is going on but all my dealings with them has been top notch. No problem with them returning calls and the products were as described. For the price I would say ---be patient...if not then bust out the BIG Money for Carlini. HCC kit (16in) made my first time ape install less painful cash and product wise.
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Elite HDF Member
Joined: Dec 2008
Posts: 3,947
Likes: 1
From: Little Apple, Iowa, U.S.S.A.
For me, it helps to remember that many people in this business are small business owners. While I am not one, I have many friends that are small business owners and I have seen how hectic it can be. It's very difficult to be (literally) in two places at once. I have had to wait as long as 4-6 weeks on stuff for my bike and some guns. Hang in there, give them a chance guys. I think it's worth it in the long run. I would much rather deal with with someone who will remember me rather than a large company with an impenetrable wall around them. 
