Should I be mad?
I bought my wife a Nightster that needed delivered from another dealer. That is all I did...
They called me back when the bike was on the showroom floor, and when I got there it already had the "Sold to..." tag. Then did paperwork and rode away.
I'm sure it will be fine. I would personally ask for some merchandise credit from someone hgiher up than sales manager, and be pleasant and shake hads at the same time. If they say no, then so be it. Throwing a fit isnt going to help you at all, especially if you plan on EVER going back there for parts, service, etc.
Congrats on new bike!
They called me back when the bike was on the showroom floor, and when I got there it already had the "Sold to..." tag. Then did paperwork and rode away.
I'm sure it will be fine. I would personally ask for some merchandise credit from someone hgiher up than sales manager, and be pleasant and shake hads at the same time. If they say no, then so be it. Throwing a fit isnt going to help you at all, especially if you plan on EVER going back there for parts, service, etc.
Congrats on new bike!
I'll not burn any bridges or make anyone mad, but I will certainly talk to a higher up to see about getting something from this.
I'm sure once I get the bike in hand I'll be happy. What's another week when I've waited for 3 1/2 years to get it?
Tourer
Joined: Sep 2007
Posts: 469
Likes: 0
From: Las Vegas, NV
Enjoy the ride and be safe.
Elite HDF Member
Joined: Sep 2005
Posts: 4,656
Likes: 10
From: Aledo, Texas
I have been relaying this info to my wife who is currently at work. She agrees that I should be patient, to some extent. All things considered I have received $800 in product I did not pay for. And she also pointed out I did not select a bike that was readily available but a bike that was being discontinued and already hard to keep stocked. And on top of everything else, they were the only dealer to get what I wanted. It sucks, no doubt, but my wife keeps my head straight.
Personally, I want to be on the road...
Personally, I want to be on the road...
You'll be enjoying that bike in no time.....
Tourer
Joined: Jan 2010
Posts: 473
Likes: 0
Screw that bro! Zero reason my @SS! You have a deal and a scheduled deliver at that. (That has been missed twice now) Hell just a gentlemans agreement without the paper work would be enough for me to start barking. I would be furious! Don't think for a minute that they cant get a bike from any dealer asap. That is terrible customer service. I would be demanding some answers and results. F'ing dealers man!
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Account Closed
Joined: Oct 2009
Posts: 682
Likes: 1
From: In the World
I picked up my bike the day I paid for it. Two weeks later I get a call from the dealership asking me to stop by after I got off work. So I swing in and the sales manager is really nice and asking how I like the bike etc...
Well long story short HD Corporate had come in to do an inventory and asked where such and such Night Train was. Dealer said it was on the show room floor they said no that is S___'s bike that he purchased two weeks ago (See where this is going) Yep I had ridden out on the wrong Night Train. All the paper work was wrong with the wrong vin # on them including my insurance forms. Got the saddlebags in my sig pic and some other discounts out of that deal.
Be patient it could be worse. It could be the middle of summer. Good luck on the new bike.
Well long story short HD Corporate had come in to do an inventory and asked where such and such Night Train was. Dealer said it was on the show room floor they said no that is S___'s bike that he purchased two weeks ago (See where this is going) Yep I had ridden out on the wrong Night Train. All the paper work was wrong with the wrong vin # on them including my insurance forms. Got the saddlebags in my sig pic and some other discounts out of that deal.
Be patient it could be worse. It could be the middle of summer. Good luck on the new bike.
Road Captain
Joined: Nov 2010
Posts: 502
Likes: 0
From: Roads of Idaho
I have been given a loaner before, I would be at the dealership telling them a loaner (most shops have rental bikes) or should they say no to that, I would tell them the deal is over, u want ur new bike or u will accept ur old bike and leave, if they say no then tell them thanks u will report ur bike stolen by them and it is all about court. Being alittle shrill infront of other customers is another method of putting pressure on them. Of course if u get $hitty with them u might want to have any service work done by another shop.......