Total bs
Thread Starter
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Road Warrior
Joined: Feb 2008
Posts: 1,337
Likes: 3
From: Houston, Texas
Total bs
What happened today is just Total BS. I am on my way to work this morning and about 5 blocks from work, as im making a right hand turn, i notice the bike feels funny. Couple more blocks and when i make a left hand turn i feel like the bike is gonna dump over. Get to work and when i come to a stop,the bikes front end feels sloppy. Front tire is flat. I have a 21 inch spoked wheel with a tube inside. Fill it full of air but it goes flat inside of 2 minutes. Ok no problem i think, chance to use my wheel and tire overage which i bought for my bike. So i call the number on the back of the plastic card i was given with my coverage policy and it has to do with H.O.G. I had read that the towing that came with H.O.G. roadside service sucked really bad. Im here to tell you,that for me, it turned out to be soooooo true. What a big ripoff. The lady on the phone is very nice and her voice drips with concern for me. I was informed that HOG will cover $100 for towing and im responsible for the rest. The stealership is 3 miles from my job. When she comes back on the line after finding a tow service to handle my bike, she informs me the total cost will be $150 which means $50 out of my pocket. Thats highway robbery. To make it short, i wait 5 hours for the tow truck and when he finally shows up he has no straps or soft ties or any wheel chock, only a flat bed wrecker. I told him to forget it and he gets all bent out of shape cuz im cancelling and he wont be getting the $50 out of my pocket. I expected H.O.G. roadside to be much more professional and organized. I just had to vent.
Road Warrior
Joined: Jun 2008
Posts: 1,725
Likes: 2
From: Los Angeles
Sorry to hear man, but thats why I never buy any of that extra "fluff" every company tries to sell you on when you make a big purchase. i.e. extended warranties, roadside assistance, programs, etc. All that stuff is crap.
Road Master
Joined: Nov 2007
Posts: 1,223
Likes: 3
From: Peoria, AZ
Sounds like it's the towing company they contracted that sucks! Did you call and let them know about it? Glass full, glass half empty: you wouldn't have to pay $150 dollars vice $50 for a tow; read the policy and I bet you got what you paid for minus the lousy tow truck operator.
Thread Starter
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Road Warrior
Joined: Feb 2008
Posts: 1,337
Likes: 3
From: Houston, Texas
i called back and told them that the company that they sent sucked and that they needed to choose qualified people. I asked the lady who i could complain to, she gave me a 800 number and all i got was voice prompts. I guess it is true that all this extra fluff stuff is worthless.
Seasoned HDF Member
Joined: Oct 2007
Posts: 56,052
Likes: 88,363
From: Western South Dakota
That sux.. A question to ask the participants of this forum is what or rather who is/who else is better for Motorcycle roadside assistance? I for 1 would like to know,
as I am a H O G member too, and get nothing rather than a little patch/pin and another atlas every year, $45 bux or something like that.(wife pays it)
as I am a H O G member too, and get nothing rather than a little patch/pin and another atlas every year, $45 bux or something like that.(wife pays it)
Road Master
Joined: Sep 2006
Posts: 1,037
Likes: 4
From: SF BayArea
+1
I never buy the dealer add on crap, they just want you to finance more for a crappy product and service, Get AAA or another roadside assistance company and save some money and stress...
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Outstanding HDF Member
Joined: Nov 2006
Posts: 2,203
Likes: 2
From: Pittsburgh, PA
My stator went in rush hour traffic heading into Pittsburgh, PA.
I was able to use an exit ramp and just made a nice flat old construction area to get the bike off the road.
Called HOG and they found the nearest dealer, "Hot Metal Harley-Davidson".
Within 30 minutes they arrived with a huge pickup truck and an enclosed trailer.
They did not have a stator on hand but found a nearby dealer that did. The bike was done in two days.
No complaints here,
I was able to use an exit ramp and just made a nice flat old construction area to get the bike off the road.
Called HOG and they found the nearest dealer, "Hot Metal Harley-Davidson".
Within 30 minutes they arrived with a huge pickup truck and an enclosed trailer.
They did not have a stator on hand but found a nearby dealer that did. The bike was done in two days.
No complaints here,
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Advanced
Joined: Jan 2008
Posts: 62
Likes: 0
From:
Never used HOG for towing but i did have to use Progressive, i had roadside assistance on my policy, i told the operator to make sure the driver had the means to tow a motorcycle and about an hour and half later tow truck showed up at the house and was able to tow my bike to the stealer with no problems.
So i would say not all roadside is bull****, just some.
So i would say not all roadside is bull****, just some.
Outstanding HDF Member
Joined: Nov 2007
Posts: 2,179
Likes: 0
From: Great Falls, Va.
I used my H.O.G. towing provision after my accident 2 wks. ago. The guy was there in less time than promised. He had the right equipment, was professional and there were no xtra charges. Gave him a tip for his great service.