Rush comes through again...

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Nov 26, 2010 | 05:49 PM

rhbb1200n

Thread Starter

Intermediate

Joined: Nov 2007

Posts: 34

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From: MA.

Rush comes through again...

A month a so ago Dim100 posted about his Rush Black slipons discoloring and if you all read the post, Rush really came through and offered replacements. Well I had the same issue with mine, so I let them know about it and the response was not only immediate, but again, they offered to replace them for me. Katfish and Adam are both awesome! I am also now in the replacement process as well, having purchased them through American Classic Motors I have to go through them. Krissy has been great from there as well. Just thought you all needed to hear that good is out there and as much as I was disappointed with the discoloring, I was going to purchase a new pair this spring because there is no other pipe I would ever put on my bike. The look and sound (2.25 baffles) are awesome and there is no other option for me.
Thanks Dim for the thread and many thanks to Rush!

Nov 26, 2010 | 07:05 PM

Guest

Guest

Posts: n/a

Nice to hear it works well for some people. My baffles broke, and the dealer couldn't get them out completely, so Rush agreed to replace the mufflers. A month later, still no mufflers...

Nov 27, 2010 | 01:50 PM

Gpsjr10

Outstanding HDF Member

Joined: Jun 2007

Posts: 2,541

Likes: 11

From: Elyria, OH

Just out of curiosity, are they (Rush) considering that to be a defect? Is the discoloring due to heat from the engine near the heads?

Nov 28, 2010 | 02:21 AM

Dim100

Cruiser

Joined: Jan 2010

Posts: 138

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For me they were considering this a defect due to oil residue left on before coating.

See this thread for the pics of my pipes -

https://www.hdforums.com/forum/sport...colouring.html

Nov 28, 2010 | 08:54 AM

Gpsjr10

Outstanding HDF Member

Joined: Jun 2007

Posts: 2,541

Likes: 11

From: Elyria, OH

I would say by those pics that it appears to be a prep problem (or lack thereof) That's awesome that they are replacing them. Good customer service is a rare thing these days. Now, if his name was Peggy, I would be worried.

Nov 28, 2010 | 09:42 PM

madchemist24

Road Master

Joined: Sep 2010

Posts: 1,208

Likes: 7

From: Chicago Area

Quote:

Originally Posted by Gpsjr10

Good customer service is a rare thing these days. Now, if his name was Peggy, I would be worried.

Nov 28, 2010 | 10:08 PM

11bigm11

6th Gear

Joined: Nov 2010

Posts: 12

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Better than any advertisement they could make, it pays to look after people. I just bought a Harley Iron and it was the worst experience of my life very poor customer service and I will never go back to them.