Shipping woes

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Dec 16, 2013 | 02:37 PM

#11

DK Custom Products

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Joined: Aug 2012

Posts: 2,959

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From: Red Banks, MS

Quote:

Originally Posted by kungfookielbasa

I will definitely be calling you on Monday. I just spent 30 minutes on hold for them to give me a "case number" and tell me someone will be contacting me in 2-3 business days with "more information".

Frustrating...

Did you receive your package? If not please send an email to Dawn with support@dkcustomproducts.com.

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Last edited by DK Custom Products; Dec 16, 2013 at 03:09 PM.

Dec 16, 2013 | 03:14 PM

#12

kungfookielbasa

Thread Starter

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Joined: Oct 2013

Posts: 83

Likes: 0

From: Round Rock, TX

Quote:

Originally Posted by DK Custom Products

Did you receive your package? If not please send an email to Dawn with support@dkcustomproducts.com.

Looks like USPS got their stuff together over the weekend. Shows to have been delivered. Thanks for the offer for help, Kevin (and Dawn)!

Now to get UPS whipped into shape.

Dec 16, 2013 | 04:50 PM

#13

DK Custom Products

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Joined: Aug 2012

Posts: 2,959

Likes: 50

From: Red Banks, MS

Glad it worked out for you!!! Enjoy the parts and we want to see pics if you get a chance.

Dec 16, 2013 | 05:04 PM

#14

hank-hill

Tourer

Joined: Sep 2010

Posts: 328

Likes: 0

From: Chicagoland

I hate to be the one to state the obvious , well maybe I don't it so here goes. It's a week before Christmas and on a normal week the USPS can't get things right.
I feel you pain as I'm waiting for stuff as well but I ain't gonna get my panties in a bunch. There is nothing government run that's efficient.
DK is a stand up company that we all know stands behind their service but it's a waste of their time trying to find out anything. But kudos to y'all for trying

Sit back , have a beer and think about how cool it will look. That's what I'm doing

Dec 16, 2013 | 05:14 PM

#15

IAMSWUTIAMS

Extreme HDF Member

Joined: Nov 2006

Posts: 18,664

Likes: 16

From: San Diego, Mexifornia

I sent three packages out last week via USPS Priority Express. They have a "money back" guarantee. If not delivered when promised, you get a full refund. One package was an hour late, full refund of $38. Second package was a day late, full refund of $46. One package was delivered on time. These were not in areas with severe weather either. I'll be sticking with FedEx in the future.