Quality control
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Road Captain
Joined: Apr 2012
Posts: 577
Likes: 6
From: Ravenna Ohio
Quality control
Just received and after market part I had ordered for my bike I know things can happen during manufacturing but come on a broken tap sticking out of a hole just makes me wonder how many of them went out not being tapped at all before they noticed. Just frustrated and blowing off some steam.
Seasoned HDF Member
Joined: Mar 2010
Posts: 19,982
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From: Florida
The funny thing is, you'ld think with the internet available to them that companies, stores,service pros, etc. would bust hump to make sure they gave good service & quality with their product. How many times have you gone on Craig's & seen someone blast a local business for poor practice? When I see that, I avoid those businesses; may not be true, but why take the chance? I would think businesses would be terrified of bad internet press, since it is so easy for customers to post on the various sites available to them.
Seasoned HDF Member
Joined: Aug 2007
Posts: 21,737
Likes: 17,577
From: Driftless Area
Where I work, I am responsible for shipping zero defects where the annual production is around 100 million individual parts. When something goes wrong, the logistics make it near impossible to sort. So we take preventive measures like prescribed inspection intervals, statistical process control, and quarantine any suspected defects in an isolated batch. Sensors detect any anomaly, and the machine is programmed to stop automatically. That way, the defect is limited to a small batch, instead of the whole production run. A small batch is easier to sort, or cheaper to scrap.
Smaller outfits can't justify the cost of building that into a system, but something as obvious as what you described should be common sense to anyone at the other end of that machine. Unless, of course, it comes from China. Then it's so cheaply made to begin with, you buy six of them, and one might be good.
One of our Toolmakers just got his shop coat back from repair. The service outfit that brings the coats (and shop rags, towel dispensers, etc.) fixed the pocket on his coat by sewing it shut completely. It was on there for like...decoration. There was no functional purpose to it whatsoever. Now THAT'S a special kind of stupid.
Smaller outfits can't justify the cost of building that into a system, but something as obvious as what you described should be common sense to anyone at the other end of that machine. Unless, of course, it comes from China. Then it's so cheaply made to begin with, you buy six of them, and one might be good.
One of our Toolmakers just got his shop coat back from repair. The service outfit that brings the coats (and shop rags, towel dispensers, etc.) fixed the pocket on his coat by sewing it shut completely. It was on there for like...decoration. There was no functional purpose to it whatsoever. Now THAT'S a special kind of stupid.
Outstanding HDF Member
Joined: Apr 2010
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Where I work, I am responsible for shipping zero defects where the annual production is around 100 million individual parts. When something goes wrong, the logistics make it near impossible to sort. So we take preventive measures like prescribed inspection intervals, statistical process control, and quarantine any suspected defects in an isolated batch. Sensors detect any anomaly, and the machine is programmed to stop automatically. That way, the defect is limited to a small batch, instead of the whole production run. A small batch is easier to sort, or cheaper to scrap.
Smaller outfits can't justify the cost of building that into a system, but something as obvious as what you described should be common sense to anyone at the other end of that machine. Unless, of course, it comes from China. Then it's so cheaply made to begin with, you buy six of them, and one might be good.
One of our Toolmakers just got his shop coat back from repair. The service outfit that brings the coats (and shop rags, towel dispensers, etc.) fixed the pocket on his coat by sewing it shut completely. It was on there for like...decoration. There was no functional purpose to it whatsoever. Now THAT'S a special kind of stupid.
Smaller outfits can't justify the cost of building that into a system, but something as obvious as what you described should be common sense to anyone at the other end of that machine. Unless, of course, it comes from China. Then it's so cheaply made to begin with, you buy six of them, and one might be good.
One of our Toolmakers just got his shop coat back from repair. The service outfit that brings the coats (and shop rags, towel dispensers, etc.) fixed the pocket on his coat by sewing it shut completely. It was on there for like...decoration. There was no functional purpose to it whatsoever. Now THAT'S a special kind of stupid.
Seasoned HDF Member
Joined: Mar 2010
Posts: 38,623
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From: Honah Lee
Be sure to blow off steam with them but do it nicely. Human mistakes happen and 99% of them want to know. There are sponsors on here who reward you for doing their homework they miss. And if your part man does be sure to get back here and take care of him with public praise.
Seasoned HDF Member
Joined: Sep 2007
Posts: 9,208
Likes: 374
From: Central Illinois, Between I-80 and I-74
Should, but late Friday afternoon or right before a shift change or maybe on the last few parts of the run some of them won't. Some people are just plain lazy.
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