Just how pissed off I am at their after sales backup.
My 2010 Road king got just a little bit dusted in a slow speed laydown due to an idiot driver.
I insurance all good...Harley you suck...over 8 weeks to get a painted front fender from the factory, wherever that is now....probably bloody Asia somewhere.
That is pathetic....Bet Victory would bust their chops to take care of one of its riders, as they are trying to gain ground wheras Harley seem to think they own it

 

This is a copy of what I put on another Forum here. I need to vent at how pathetic Harley is looking after one of its riders...me... and I am not a happy camper and am considering changing brands once I get my bike sorted.....


My 2010 Road king got just a little bit dusted in a slow speed laydown due to an idiot driver.
My insurance all good...Harley you suck...over 8 weeks to get a painted front fender from the factory, wherever that is now....probably bloody Asia somewhere.
That is pathetic....Bet Victory would bust their chops to take care of one of its riders, as they are trying to gain ground whereas Harley seem to think they own it..They have to paint it my dealer says....WTK, how long does it take to paint a bloody fender for Gods sake.
Anyone else had to wait this long for a part?

 

I would probably blame the people doing work. That doesn't seem like an HD only issue. Considering the part could have been ordered somewhere else.

 

Part has to be new and is ordered from HD direct, nothing to do with local painters. Our Insurance here stipulates all replacement parts must be brand new

 

HD is different from most manufacturers. If you take the factory tour, they explain it. Every single part in the factory has a VIN assigned to it. They don't just have a stack of a certain color of fender, or seat, or foot peg and grab the top one to put on the bike. They paint all of the tins at one time for each bike, so not only is it the exact same color, it is the same spray gun, same lot number, everything. The delay in getting a replacement part is waiting for the paint area to be using the color you are waiting for. They have to order a new front fender for you, and once it arrives, it will sit until the time they are painting your color code.

I'm not making excuses, because 8 weeks is ridiculous. Just saying, they don't have a stack of 2010 RK front fenders all painted and waiting for someone to need one.

 

If that's how you feel, put a for sale sign on your HD, and get yourself a vic. Wreck that one and then see if they "bust their chops" for you. Good luck.

 

Classic.
Anybody know why it does take so long?

Edit: I see the answer on the duplicate thread you started. And it makes sense too.

 

8 weeks is a long time. But I don't think it's excessively long in regard to normal wait times. You might also be incurring some additional time in transit, if the part's being shipped to NZ.

I bought painted lowers a few months ago. It was about a 4 week wait, here in Cali. I believe the dealer here quotes worst-case times, and that it could arrive sooner than stated. BTW, check the part closely upon arrival, prior to installation. My lowers were sent back for a repaint, due to blems in the paint. (So actually, I waited 7 weeks, all tolled, for my painted parts).

The people here at the dealer told me the same thing quoted earlier in this thread, that the factory runs certain colors during certain times, and if you hit it wrong (your color was just painted when your part is ordered) you have to wait out the full cycle, until your color comes up for painting again.

Alan

 

What was the order date / shipping date of the fender ?