Harley is letting me down
Thread Starter
|
Cruiser
Joined: Oct 2009
Posts: 125
Likes: 4
From: New Zealand
I wish I could tell Harley- Davidson
Just how pissed off I am at their after sales backup.
My 2010 Road king got just a little bit dusted in a slow speed laydown due to an idiot driver.
I insurance all good...Harley you suck...over 8 weeks to get a painted front fender from the factory, wherever that is now....probably bloody Asia somewhere.
That is pathetic....Bet Victory would bust their chops to take care of one of its riders, as they are trying to gain ground wheras Harley seem to think they own it
My 2010 Road king got just a little bit dusted in a slow speed laydown due to an idiot driver.
I insurance all good...Harley you suck...over 8 weeks to get a painted front fender from the factory, wherever that is now....probably bloody Asia somewhere.
That is pathetic....Bet Victory would bust their chops to take care of one of its riders, as they are trying to gain ground wheras Harley seem to think they own it
Thread Starter
|
Cruiser
Joined: Oct 2009
Posts: 125
Likes: 4
From: New Zealand
Harley is letting me down
This is a copy of what I put on another Forum here. I need to vent at how pathetic Harley is looking after one of its riders...me... and I am not a happy camper and am considering changing brands once I get my bike sorted.....
My 2010 Road king got just a little bit dusted in a slow speed laydown due to an idiot driver.
My insurance all good...Harley you suck...over 8 weeks to get a painted front fender from the factory, wherever that is now....probably bloody Asia somewhere.
That is pathetic....Bet Victory would bust their chops to take care of one of its riders, as they are trying to gain ground whereas Harley seem to think they own it..They have to paint it my dealer says....WTK, how long does it take to paint a bloody fender for Gods sake.
Anyone else had to wait this long for a part?
My 2010 Road king got just a little bit dusted in a slow speed laydown due to an idiot driver.
My insurance all good...Harley you suck...over 8 weeks to get a painted front fender from the factory, wherever that is now....probably bloody Asia somewhere.
That is pathetic....Bet Victory would bust their chops to take care of one of its riders, as they are trying to gain ground whereas Harley seem to think they own it..They have to paint it my dealer says....WTK, how long does it take to paint a bloody fender for Gods sake.
Anyone else had to wait this long for a part?
Cruiser
Joined: Apr 2014
Posts: 150
Likes: 11
From: Independence, MO
HD is different from most manufacturers. If you take the factory tour, they explain it. Every single part in the factory has a VIN assigned to it. They don't just have a stack of a certain color of fender, or seat, or foot peg and grab the top one to put on the bike. They paint all of the tins at one time for each bike, so not only is it the exact same color, it is the same spray gun, same lot number, everything. The delay in getting a replacement part is waiting for the paint area to be using the color you are waiting for. They have to order a new front fender for you, and once it arrives, it will sit until the time they are painting your color code.
I'm not making excuses, because 8 weeks is ridiculous. Just saying, they don't have a stack of 2010 RK front fenders all painted and waiting for someone to need one.
I'm not making excuses, because 8 weeks is ridiculous. Just saying, they don't have a stack of 2010 RK front fenders all painted and waiting for someone to need one.
Seasoned HDF Member
Joined: Jan 2011
Posts: 28,842
Likes: 16,582
From: Wisconsin, USA
Classic.
Anybody know why it does take so long?
Edit: I see the answer on the duplicate thread you started. And it makes sense too.
Anybody know why it does take so long?
Edit: I see the answer on the duplicate thread you started. And it makes sense too.
Last edited by Ron750; Feb 22, 2015 at 04:25 AM.
Trending Topics
Road Warrior
Joined: Oct 2008
Posts: 1,334
Likes: 17
From: Rosamond, Cali
8 weeks is a long time. But I don't think it's excessively long in regard to normal wait times. You might also be incurring some additional time in transit, if the part's being shipped to NZ.
I bought painted lowers a few months ago. It was about a 4 week wait, here in Cali. I believe the dealer here quotes worst-case times, and that it could arrive sooner than stated. BTW, check the part closely upon arrival, prior to installation. My lowers were sent back for a repaint, due to blems in the paint. (So actually, I waited 7 weeks, all tolled, for my painted parts).
The people here at the dealer told me the same thing quoted earlier in this thread, that the factory runs certain colors during certain times, and if you hit it wrong (your color was just painted when your part is ordered) you have to wait out the full cycle, until your color comes up for painting again.
Alan
I bought painted lowers a few months ago. It was about a 4 week wait, here in Cali. I believe the dealer here quotes worst-case times, and that it could arrive sooner than stated. BTW, check the part closely upon arrival, prior to installation. My lowers were sent back for a repaint, due to blems in the paint. (So actually, I waited 7 weeks, all tolled, for my painted parts).
The people here at the dealer told me the same thing quoted earlier in this thread, that the factory runs certain colors during certain times, and if you hit it wrong (your color was just painted when your part is ordered) you have to wait out the full cycle, until your color comes up for painting again.
Alan
Last edited by AlanStansbery; Feb 22, 2015 at 04:29 AM.
HD Forum Stories
The Best of Harley-Davidson for Lifelong Riders
7 Surprising Harley-Davidson Products that Are Not Motorcycles
Verdad Gallardo
8 Best Harley-Davidson Motorcycles Ever
Pouria Savadkouei
10 Worst Harley-Davidson Motorcycles Ever
Pouria Savadkouei
Killer Custom's Jail Break Is The Breakout That Refused to Blend In
Verdad Gallardo
Crazy Bunderbike Build Looks Amazing, But Is It Impossible to Ride?
Verdad Gallardo
Harley-Davidson Reveals Super Cool Cafe Racer Concept
Verdad Gallardo
Engraved Rebellion: Inside Bundnerbike's Glam Rock II
Verdad Gallardo
10 Motorcycles You Should Never Buy
Joe Kucinski
10 Things Harley-Davidson Needs to Fix in 2026
Verdad Gallardo
Ultimate HDF Member
Joined: Apr 2010
Posts: 7,138
Likes: 26
From: Southern Oregon
Originally Posted by roadking2000 on another thread
If that's how you feel, put a for sale sign on your HD, and get yourself a vic. Wreck that one and then see if they "bust their chops" for you. Good luck.
