A really good result from HD Canada

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Apr 9, 2015 | 02:38 AM

Watch Guy

Thread Starter

Stellar HDF Member

Joined: Dec 2009

Posts: 2,035

Likes: 8

From: Western Canada

A really good result from HD Canada

After my 09 FLHRC developed paint bubbles after only 2 yrs I started a letter writing initiative with HD Canada. At first they would only say that it was 'environmental issues' that caused it and wouldn't consider any kind of warranty. This year I gave up hope of HD stepping up and ordered two brand new painted fenders. I did not stop the letter campaign though. This week they contacted me and said that after further review they would reimburse me for my expenses.
Can't tell you what a nice surprise this was. thank you HD Canada. Bike looks as new now and that's with 90000k. It just turned over today, and wouldn't you know it, it went to 'limp' mode on me. Throttle position sensor. I had to laugh at that.

Apr 9, 2015 | 02:52 PM

RKC rider

Cruiser

Joined: Oct 2014

Posts: 103

Likes: 0

From: Maumee Ohio

Sounds like it worked out well for you in the long run
Congrats to you for not giving up

Apr 9, 2015 | 03:05 PM

Joe12RK

Seasoned HDF Member

Joined: Jun 2012

Posts: 6,152

Likes: 2,560

From: CT/FL

I guess they got tired of hearing from you for four years! Well done, enjoy the "new" bike...

Apr 10, 2015 | 04:29 AM

Dguy

Road Captain

Joined: Feb 2012

Posts: 578

Likes: 22

From: Ontario, Canada

Good for you for sticking with it. Usually the words "Good", " HD" and "Canada" are never in the same sentence together.......unless it's "The service I got from HD Canada is no f**king good"!
Enjoy.

Apr 10, 2015 | 04:56 AM

Jrsess

Ultimate HDF Member

Joined: Aug 2007

Posts: 8,907

Likes: 69

From: Wesley Chapel Fl.

Always nice to hear some good news. JR

Apr 10, 2015 | 05:17 AM

Iceman24

Seasoned HDF Member

Joined: Sep 2009

Posts: 25,306

Likes: 2,443

From: Eastern NE

Persistence pays...kudos to you and good deal on getting your paint issue some well needed attn.

Apr 10, 2015 | 06:51 AM

Watch Guy

Thread Starter

Stellar HDF Member

Joined: Dec 2009

Posts: 2,035

Likes: 8

From: Western Canada

They're really no different from a car dealer when it comes to repairs

You always have to fight or argue to get what you think is right. HD has, on the whole, been pretty good to me with respect to warranty repairs. my tranny has had issues and I had to argue my position then too. The obvious stuff has always gone smoothly though. My bike just had a throttle position sensor fault and they're going to replace that when I put new bars on next week. I won't hesitate to buy another Harley when the time comes.