Warning about Works Performance shocks
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Extreme HDF Member
Joined: Sep 2005
Posts: 11,615
Likes: 50
From: Baton Rouge, LA
RE: Warning about Works Performance shocks
ORIGINAL: skid jackson
All good quality suspension should be serviced regularly. When they service it, they drain the oil and check all parts for wear. Why do they change the oil ... same reason you change the oil in your motor. To remove the old oil which is now full of impurities. When you don't change your fork or shock oil it basicaly turns into liquid sandpaper. This inturn wears out any interior componentthe oilcomes in contact with. Orifices/seals/o ringsgetwornand go out of spec.which inturn affects how the shock/fork works. Most rider don't recognize the wear because it happens slowly over time. Trust me on this. my dirt forks get an oil change 2X a year. If I was more **** i would do it 3 to 4x a year. It makes a huge difference in howthe forks feel. Very very noticable.
I would be interested in seeing what the inside of those 106k mile forks looked like. I bet if you saw what came out of those forks you would have crapped yourself!!
All good quality suspension should be serviced regularly. When they service it, they drain the oil and check all parts for wear. Why do they change the oil ... same reason you change the oil in your motor. To remove the old oil which is now full of impurities. When you don't change your fork or shock oil it basicaly turns into liquid sandpaper. This inturn wears out any interior componentthe oilcomes in contact with. Orifices/seals/o ringsgetwornand go out of spec.which inturn affects how the shock/fork works. Most rider don't recognize the wear because it happens slowly over time. Trust me on this. my dirt forks get an oil change 2X a year. If I was more **** i would do it 3 to 4x a year. It makes a huge difference in howthe forks feel. Very very noticable.
I would be interested in seeing what the inside of those 106k mile forks looked like. I bet if you saw what came out of those forks you would have crapped yourself!!
I'm not really a roadie so I will defer to what others have said on the change interval. My 07 egs is still stock. what ever i end up putting on it will be rebuildable and I will get it serviced on a regular basis. Probably once every 2 yrs or 20K miles which ever comes first.
Most people don't screw with suspension on thier road bikes because they don't keep them long enough to really worry about it. Plus unless they ride endless wash board dirt roads, smooth pavement makes bad suspension less obvious.
The shocks you sent back were most likely fine. However it seems to me that the guy on the other end of the line should have done a better job of explaining shock/fork maintainance. Sounds like you were more turn off by arrogance then anything else. In My book that is enough to tell someone to go pound sand!! I hope you get your 20% back but don't be turned off by suspension that needs to be serviced!! Servicing suspensionis agood thing!!!
Cruiser
Joined: May 2006
Posts: 117
Likes: 0
RE: Warning about Works Performance shocks
Without discounting the circumstances surrounding the inspiration for this thread, I've never had a company with any more articulate service than Works when it came to getting the product specific to my application. They are committed to getting their product perfect for you and how you ride. If you want perfection, there are not many other options. Progressive isn't in the same league.
Extreme HDF Member
Joined: Nov 2006
Posts: 13,389
Likes: 26
From: Windham,Maine
RE: Warning about Works Performance shocks
The very reason why so many of us are pissed at the way the business community treats us.I guess I will stay with my Progressives.thanks.
Tourer
Joined: Jun 2006
Posts: 285
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From:
RE: Warning about Works Performance shocks
I need to say one more thing about Work Performance. When I got my shocks, they were too stiff. I was well past my my 30 day performance guarantee (probably more like 45 days). I called them anyway and told them the situation. They had me send them back and they reworked them for free,,, no questions asked. I get them back the same week...They were sent 2 day shipping in both directions (on my dime of course). They didnt have to fix them for free but they did.
So, sorry that happened to Iclick, but Ionly have good things to say about their product and customer service.
So, sorry that happened to Iclick, but Ionly have good things to say about their product and customer service.
Road Master
Joined: Jan 2006
Posts: 918
Likes: 1
From: Bulldog Country
RE: Warning about Works Performance shocks
If you want to get results, you need to talk to the person who can get things done. Try getting in touch with this guy and let him know what's going on.
Corporation
WORKS PERFORMANCE PRODUCTS, INC.
Number: C1389821
Date Filed: 10/24/1986
Status: active
Jurisdiction: California
Address
21045 OSBORNE STREET
CANOGA PARK, CA 91304
Agent for Service of Process
GILLES VAILLANCOURT
21045 OSBORNE STREET
CANOGA PARK, CA 91304
Corporation
WORKS PERFORMANCE PRODUCTS, INC.
Number: C1389821
Date Filed: 10/24/1986
Status: active
Jurisdiction: California
Address
21045 OSBORNE STREET
CANOGA PARK, CA 91304
Agent for Service of Process
GILLES VAILLANCOURT
21045 OSBORNE STREET
CANOGA PARK, CA 91304
Ultimate HDF Member
Joined: Sep 2006
Posts: 8,423
Likes: 2
From: Ellenwood, GA - The Ghetto Part
RE: Warning about Works Performance shocks
ORIGINAL: FreedmRider
If they say they are custom and can't reuse them, they why are they restocking them and charging you a fee for it...
If they say they are custom and can't reuse them, they why are they restocking them and charging you a fee for it...
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Seasoned HDF Member
Joined: Apr 2006
Posts: 10,675
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From: Billings,Mt.
RE: Warning about Works Performance shocks
I bought a set of Works back in the 80's for a dirt bike.I can say they are a quality product.
Shocks do wear out over time.Some you throw away,some you rebuild.You paid for a quality set of rebuildable shocks.
Maybe the Works can last longer than what the co. says.Can anyone testify to this?
I think the company could have been more up front about the restocking fee from what I'm reading.
Shocks do wear out over time.Some you throw away,some you rebuild.You paid for a quality set of rebuildable shocks.
Maybe the Works can last longer than what the co. says.Can anyone testify to this?
I think the company could have been more up front about the restocking fee from what I'm reading.
Thread Starter
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Extreme HDF Member
Joined: Sep 2005
Posts: 11,615
Likes: 50
From: Baton Rouge, LA
RE: Warning about Works Performance shocks
As an update, my CC company quickly credited my account for the $97.92 "restocking fee" imposed by Works. The problem is that Works hasn't posted a credit for the remainder as they said they would, so the problem lingers on. After the response I received from the CC company, I'm not worried about getting the rest credited, even if I have to protest them again. I can't believe the poor CS demeanor this outfit has shown in this case. They were very quick debiting my account when I bought the shocks.