Warning about Works Performance shocks
Thread Starter
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Extreme HDF Member
Joined: Sep 2005
Posts: 11,615
Likes: 50
From: Baton Rouge, LA
RE: Warning about Works Performance shocks
ORIGINAL: Unome
Ooohhh......good point.
ORIGINAL: FreedmRider
If they say they are custom and can't reuse them, they why are they restocking them and charging you a fee for it...
If they say they are custom and can't reuse them, they why are they restocking them and charging you a fee for it...
Road Master
Joined: Jul 2005
Posts: 1,018
Likes: 0
From: Front Royal, Virginia
RE: Warning about Works Performance shocks
The adjustable collar on my Works shock locked up on my VTX and wouldn't turn. I called Works and they told me to send both shocks back so they could look at them. The warranty had expired well over a year before. They called me and said they were going to take care of the shocks even though they were out of warranty and they did. I only had to pay shipping. Don't know how long they will last but when they are working they are as good as it gets and that's why I just bought a set for my RKC. I put close to 10,000 miles on my bike each year which means i can run about five years before Works will completely rebuild my shock to new condition for $85 ( They told me $60). Frankly that soudns like a fair deal to me. Divide $85 by 60 months and that sounds like cheap insurance to me. Lastly, there is a big difference between "recommending" a shock rebuild and "needing" a shock rebuild.
Gary
Gary
Seasoned HDF Member
Joined: Jan 2006
Posts: 11,471
Likes: 2,998
From: Charleston, SC
RE: Warning about Works Performance shocks
Does that mean we should stop bitching about this guy not getting afair shake or that we should start bitching about the MOCO again? Cause the MOCO thing is getting old...
lp
lp
ORIGINAL: dchoran
We bitch about the WORKS shocks, but I'd bet most of us have more problems or issueswith the MOCO!!!
We bitch about the WORKS shocks, but I'd bet most of us have more problems or issueswith the MOCO!!!
Road Warrior
Joined: Oct 2005
Posts: 1,482
Likes: 0
From: BOSTON originally / APPLETON WI now
RE: Warning about Works Performance shocks
I am a stickler about getting the most bang/quality for the buck in EVERYTHING I do- be it wheels, computers, food, lap dances.......
But this threadis turning into a bunch of whining a$$ old ladies moaning about something less than perfection.
That is a shocker (no pun intended).
C'mon suck it up dudes - you all own the world's classiest scooter and it ain't gonna be cheap to maintain - period.
THAT IS AFACT OF LIFE.
And customer service SUCKS almost everywhere you go - it is all relative - hmmmmmm how is the MOCO's CS???
Personally, I thought WORKS was one of the better ones - spent 90 minutes on the phone asking questions and customizing.
NEVER for a second did I feel rushed or second class with WORKS- just the opposite.These guys are a CLASS ACT.
Restocking fees are legit on anything CUSTOM MADE - whether they resell it or melt it down afterward.
No offense to anyone, but is there a better set of shocks for a bagger - I don't think so. Progressives bottom out. OEM's are pitiful.
I like Street Trackers and know they are NUMBER ONE!!!!!!!!!!!!!!! Just one man's opinion. And here is a nice pic of theseadjustable "dancers":
But this threadis turning into a bunch of whining a$$ old ladies moaning about something less than perfection.
That is a shocker (no pun intended).
C'mon suck it up dudes - you all own the world's classiest scooter and it ain't gonna be cheap to maintain - period.
THAT IS AFACT OF LIFE.
And customer service SUCKS almost everywhere you go - it is all relative - hmmmmmm how is the MOCO's CS???
Personally, I thought WORKS was one of the better ones - spent 90 minutes on the phone asking questions and customizing.
NEVER for a second did I feel rushed or second class with WORKS- just the opposite.These guys are a CLASS ACT.
Restocking fees are legit on anything CUSTOM MADE - whether they resell it or melt it down afterward.
No offense to anyone, but is there a better set of shocks for a bagger - I don't think so. Progressives bottom out. OEM's are pitiful.
I like Street Trackers and know they are NUMBER ONE!!!!!!!!!!!!!!! Just one man's opinion. And here is a nice pic of theseadjustable "dancers":
Thread Starter
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Extreme HDF Member
Joined: Sep 2005
Posts: 11,615
Likes: 50
From: Baton Rouge, LA
RE: Warning about Works Performance shocks
ORIGINAL: dchoran
And customer service SUCKS almost everywhere you go - it is all relative - hmmmmmm how is the MOCO's CS???
Personally, I thought WORKS was one of the better ones - spent 90 minutes on the phone asking questions and customizing.
And customer service SUCKS almost everywhere you go - it is all relative - hmmmmmm how is the MOCO's CS???
Personally, I thought WORKS was one of the better ones - spent 90 minutes on the phone asking questions and customizing.
When I calmly told Tom, the rude rep from Works, that I would be protesting the fee to my CC company and posting the experience on several forums, he said "Do what you want to do." So I did, and how stupid can they be? The CC company immediately refunded the restocking fee and they probably lost several sales, based on replies here and elsewhere. They've gained nothing and lost sales through thoughtless customer relations. Pretty dumb, I think. It is interesting that they have still not credited me for their 80% of the refund.
I may have to protest that too with my CC company.
Restocking fees are legit on anything CUSTOM MADE - whether they resell it or melt it down afterward.
No offense to anyone, but is there a better set of shocks for a bagger - I don't think so. Progressives bottom out. OEM's are pitiful.
Seasoned HDF Member
Joined: Jan 2006
Posts: 11,471
Likes: 2,998
From: Charleston, SC
RE: Warning about Works Performance shocks
You feel that way because you have not returned a set yet...
People act like these shocks were created on the moon or something.
You can take the things apart and reconfigure them in like 2 minutes...how custom is that? Not much if you ask me.
The things are stupid expensive anyway...
lp
People act like these shocks were created on the moon or something.
You can take the things apart and reconfigure them in like 2 minutes...how custom is that? Not much if you ask me.
The things are stupid expensive anyway...
lp
ORIGINAL: dchoran
NEVER for a second did I feel rushed or second class with WORKS- just the opposite.These guys are a CLASS ACT.
NEVER for a second did I feel rushed or second class with WORKS- just the opposite.These guys are a CLASS ACT.
Elite HDF Member
Joined: May 2006
Posts: 4,391
Likes: 10
From:
RE: Warning about Works Performance shocks
In today's market, there is absolutely no reason to go with ANY company that has poor customer service, period. For most of the products we buy, not only including vehicles, there are numerous options. From restuarants to internet service, so many choices. With that being said, customer service is the key to ME making a purchase decision.
I worked for America Online for three years in their retention department. And with every passing year, I saw the level of customer service (as a whole), decrease. That is why I left the company. The ONLY reason. I now work in a casino. Not the largest in my area (the wife works at the largest), but the casino that actually provides the best customer service (as a whole). The percent of growth from both that the wife and I work at has increased. Hers by 19% (industry standard is 8%), which is better than most. Where I work, 34%. And the reason is because of our commitment to customer service. Now, when someone is looked at to be hired (as a dealer), personality is most important over their abilty (most are brand new dealers). MOST people can learn to do a job well, and others can be great. But, personalty is not something that can be learned/changed as easily. Someone who is a ****, will probally remain a ****. More companies that deal with customers should take that advice to heart. IMHO
I am in the market for new shocks (I am a big guy) and you can bet that iclick's experience WILL play a part in MY decision!
I worked for America Online for three years in their retention department. And with every passing year, I saw the level of customer service (as a whole), decrease. That is why I left the company. The ONLY reason. I now work in a casino. Not the largest in my area (the wife works at the largest), but the casino that actually provides the best customer service (as a whole). The percent of growth from both that the wife and I work at has increased. Hers by 19% (industry standard is 8%), which is better than most. Where I work, 34%. And the reason is because of our commitment to customer service. Now, when someone is looked at to be hired (as a dealer), personality is most important over their abilty (most are brand new dealers). MOST people can learn to do a job well, and others can be great. But, personalty is not something that can be learned/changed as easily. Someone who is a ****, will probally remain a ****. More companies that deal with customers should take that advice to heart. IMHO
I am in the market for new shocks (I am a big guy) and you can bet that iclick's experience WILL play a part in MY decision!
Outstanding HDF Member
Joined: Jun 2006
Posts: 2,728
Likes: 1
From: Olympia, Washington
RE: Warning about Works Performance shocks
IMHO, a restocking fee and need to have shocks periodically reserviced and cost needs to be displayed prominently where the consumer can see them. Having information in "FAQ" is nice, but shouldn't be in a spot if it's related to the selling of the product.
Having said all that, for reasons you've experienced with this company, I tend to ask a lot of questions on the phone if I'm buying something. $100 restocking fee is ridiculous; I won't be buying shocks from these folks regardless of how well they make the product. They may be "custom" made, but they're hardly unique--meaning they're individually made for each biker, hand-crafted one at a time--give me a break.
Having said all that, for reasons you've experienced with this company, I tend to ask a lot of questions on the phone if I'm buying something. $100 restocking fee is ridiculous; I won't be buying shocks from these folks regardless of how well they make the product. They may be "custom" made, but they're hardly unique--meaning they're individually made for each biker, hand-crafted one at a time--give me a break.
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Road Captain
Joined: Sep 2006
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RE: Warning about Works Performance shocks
And customer service SUCKS almost everywhere you go - it is all relative -
~John
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Extreme HDF Member
Joined: Sep 2005
Posts: 11,615
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From: Baton Rouge, LA
Warning about Works Performance shocks--Conclusion
I'd like to report the conclusion of the Works Performance fiasco. I received a long, diplomatic, and apologetic email from Works' Chief of Operations. He promised an immediate and full refund, which they have credited to my CC account. I consider this a favorable conclusion and invite everyone to reassess their opinion of Works and consider this an anomaly. He said, "Customer service is always a work in progress that needs to be altered and adjusted to the cirumstances. Perhaps our customer service represetative was having a bad day that unforuntely spilled over into your day. Not a good excuse." Not a good excuse, but a good response.