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Really sorry to hear about that. I know your frustration a few weeks ago my bag fell off due to the recall not being done (I had just picked up the bike it was 2 weeks old). I'm still waiting on my bag from Harley.
If the bag is locked you can't get to the handle to turn the screw. The handle is on the inside, I just don't need a tool to unscrew it. It would be very hard to get it out from the outside of the bag unlike stock which takes half a turn.
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