Word of Caution
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Joined: Aug 2008
Posts: 56
Likes: 1
Word of Caution
Back in September I was planning on 180 wide tire kit for my winter project on my 2016 Street Glide after some research I narrowed the choice down to either Native Custom Baggers or Hawg Halters. Talked to Native Baggers and received good feed back, tried to talk to someone at Hawg Halters and never got past "look at the pictures on our web site" and I will have to get someone to call you back( never happened). Well I am big on supporting local vendors( Hawg Halters is located in North Georgia and so am I ) so I ordered 180 kit and wheels from Hawg Halters. Kit was 1-2 weeks delivery and wheels where 4-6. Got the kit in the stated time span but here we are going on 10 weeks and no wheels, no feed back, and no response what ever. I realize that we have the holidays and everything else but so what if they had made the 4-6 week window it would not had any impact. I guess in a way some of its my fault I should have just walked away when I could not get feed back but in the past Hawg Halters has had a good rep and like I previously stated I am big on supporting locals.
More than likely they will be at the Great American Motorcycle Show (GAMS) in Norcross again this year. It normally takes place the 3rd weekend of January. If you haven't gotten resolution by then, you may stop by their booth. I am sure you will get resolution there. I can't imagine them wanting a dissatisfied customer discussing the issue while there are other potential customers within ear shot.
I hate to hear that you are having issues with them. I also try to support local businesses. Not everyone has gotten the memo that customer service and support is what keeps businesses afloat.
Good luck!!!
I hate to hear that you are having issues with them. I also try to support local businesses. Not everyone has gotten the memo that customer service and support is what keeps businesses afloat.
Good luck!!!
Road Warrior
Joined: Feb 2013
Posts: 1,625
Likes: 123
From: Meridian, Idaho
Always helps future customers if you are able to leave a review of their company online.
Either Google, Yelp, etc.
Good luck hope you are able to get your issue worked out soon. I'm sure the last thing they want is a negative review be it here or some other site.
Either Google, Yelp, etc.
Good luck hope you are able to get your issue worked out soon. I'm sure the last thing they want is a negative review be it here or some other site.
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Supporter
Joined: May 2008
Posts: 341
Likes: 22
From: Island on the Pacific.
You need a company that will support you; and not just before your purchase but after your purchase. I would pack up everything that you have right now and send it back and get a refund. I would then write a letter to the head of the company stating what's going on and that you've made postings on a forum and you're a dissatisfied customer with, cause.