stranded without service options
Road Captain
Joined: Apr 2011
Posts: 610
Likes: 82
From: Indiana
Sat on the bike to hold it up while my wife zip tied the jiffy stand to the frame and away we went to the dealer. Thank heavens we had the zip ties. 30 minutes later, we rolled up and the HD service bay door was open, but it was almost quitting time. Sat on the bike and called out the service desk rep, who jumped on the bike while I got off and took it inside for repair. Had it back in 20 minutes ready to ride, and no charge... Turned that frown of mine upside down... 
This dealer rocked it...
Last edited by dakotared; Apr 26, 2017 at 05:56 PM.
Stellar HDF Member
Joined: Sep 2013
Posts: 3,490
Likes: 610
From: USA
First, I'm very surprised to hear that a dealer would not put your bike to the front of the line for repairs. That has not been my experience at all. Over the years I've had nothing but positive dealings with HD dealers while I was traveling and in need of repairs. And I have always had the HD ESP that covered all repairs without question.
Second, I would call the ESP (1 800 527 7665) and explain the circumstances to them to see if they will cover the repair. On one occasion, I dealt with them regarding lodging & rental coverage due to a breakdown out of state. They requested that I fax some receipts to them and they quickly issued a check for my expenses, no questions asked.
Second, I would call the ESP (1 800 527 7665) and explain the circumstances to them to see if they will cover the repair. On one occasion, I dealt with them regarding lodging & rental coverage due to a breakdown out of state. They requested that I fax some receipts to them and they quickly issued a check for my expenses, no questions asked.
Club Member
Joined: Aug 2008
Posts: 21,730
Likes: 22,822
From: North Carolina
Another "One Post Wonder"
Anyone else notice the daily first time posts without a second response from some of these folks.
No introduction, very little data and usually some type of slam on the brand.
I know two dealerships here in NC that would have had them in and out the same day.
I call BS on this and many of the other posts I see on the forum lately.
Anyone else notice the daily first time posts without a second response from some of these folks.
No introduction, very little data and usually some type of slam on the brand.
I know two dealerships here in NC that would have had them in and out the same day.
I call BS on this and many of the other posts I see on the forum lately.
Road Captain
Joined: May 2010
Posts: 669
Likes: 71
From: Tennessee
Another "One Post Wonder"
Anyone else notice the daily first time posts without a second response from some of these folks.
No introduction, very little data and usually some type of slam on the brand.
I know two dealerships here in NC that would have had them in and out the same day.
I call BS on this and many of the other posts I see on the forum lately.
Anyone else notice the daily first time posts without a second response from some of these folks.
No introduction, very little data and usually some type of slam on the brand.
I know two dealerships here in NC that would have had them in and out the same day.
I call BS on this and many of the other posts I see on the forum lately.
Road Master
Joined: Jul 2012
Posts: 876
Likes: 65
From: CT
I too do all my own work but this is not a job I can do in a parking lot.
Road Warrior
Joined: Apr 2005
Posts: 1,739
Likes: 153
From: Fayetteville, NC
Where in NC? I'm in NC? I ask because I've even walked into my own dealership to get work done, to have my bike moved to fix someone's who just came off the road and heading through NC. They make it their point to get you moving again. Last year, we were heading back from Key West and had to emergency plug my buddy's rear tire; made it to Daytona and pulled into their dealership ---they swapped that tire and had us on the road sooooo fast.
Road Warrior
Joined: Sep 2013
Posts: 1,926
Likes: 193
From: ohio
Yea, ive been to my dealer, and have been told there is a traveler in getting service, so it would be a little more time than usual, which is fine by me,
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This is exactly correct!!! I actually had a breakdown one vacation near North Platte NE and Budke's would not take care of me and had to get the bike to the Grand Island dealer where they took care of replacing my stator under ESP. I emailed Harley through my HOG Rep and that email was flagged and all hell broke lose for Budke's. I was told that corporate came down on them hard, as Thor stated I stirred up a **** storm!
Road Warrior
Joined: Feb 2012
Posts: 1,935
Likes: 90
From: Charlotte
Another "One Post Wonder"
Anyone else notice the daily first time posts without a second response from some of these folks.
No introduction, very little data and usually some type of slam on the brand.
I know two dealerships here in NC that would have had them in and out the same day.
I call BS on this and many of the other posts I see on the forum lately.
Anyone else notice the daily first time posts without a second response from some of these folks.
No introduction, very little data and usually some type of slam on the brand.
I know two dealerships here in NC that would have had them in and out the same day.
I call BS on this and many of the other posts I see on the forum lately.
I was wondering the same thing. I'm not saying the lady is lying but lately there are a lot of questionable threads started by new people. I also live in NC and while I'm not a fan of dealerships, Carolina dealerships are known for going above and beyond. Its apart of Southern hospitality.
*** H.D. in Rock Hill, SC makes it a practice that you meet the person who's going to work on your bike. I was in a bind once and as they were closing, they sent someone to help me out. I've seen guys and gals out and about who work at the Dealership who are just as cool outside of business hours as they are inside. I've been here on numerous occasions, close to their closing time and have seen travelers who rolled in needing help. I personally know the service manager there. I've known him for over a Decade. I knew him before he came to this Dealership. He's always been a stand up guy because he loves the motorcycle community and would never dick anyone over.
HD of Charlotte, another reputable dealership. The service manger will from time to call personally call to check up on the quality of work. Why, because they believe in building relationships.
Tilley HD in Statesville. They're known for literally giving back to the community. When Don Tilley died a few years ago, rides were organized all over the State--why? To give tribute and show respect for a man who respected the entire community.
Ray Price HD. They're known for hot bikes and great customer service.
Thunder Tower. Known for going above and beyond.
I can continue but I'm sure you get my point. It just seems hard to believe that a Dealership would leave a travelling rider stranded. The Carolinas just don't get down like that...
So, which Dealership was it? Where is it located? And, who did you speak to who said such a thing to you? And, why didn't you ask for the service manager?
Last edited by kryingame; Apr 26, 2017 at 08:41 AM.