stranded without service options
I was on a 6300 mile, 14 day ride last summer. Noticed bike was a bit loose in the steering while in the twisties, so while in Grants Pass, OR overnight I stopped in at the local dealership to see if they could ID the issue. They didn't get it inside before letting me know my clutch was shot. Well, I more or less knew it was time, so I said ok, fix it. They put it up on the lift, tore it down to confirm clutch was toast, THEN PUT ME AT THE BACK OF THE LINE TO FIX IT. I was NOT happy. The upside is they were able to get it covered by ESP despite 70k miles on the clutch.
Had to get to Rohnert Park (near San Francisco) the next day, so I was hoping for an early start. Next day I finally got the call the bike was ready, but it was 4pm, ugh! Took us until midnight to get to Rohnert Park, and had to skip out on my original plan of taking the 101 along the pacific coast and took I-5 instead. If I hadn't planned on riding through Death Valley, I would have waited on the clutch until I got home (wasn't slipping, just tough to get into 1st gear).
Had to get to Rohnert Park (near San Francisco) the next day, so I was hoping for an early start. Next day I finally got the call the bike was ready, but it was 4pm, ugh! Took us until midnight to get to Rohnert Park, and had to skip out on my original plan of taking the 101 along the pacific coast and took I-5 instead. If I hadn't planned on riding through Death Valley, I would have waited on the clutch until I got home (wasn't slipping, just tough to get into 1st gear).
Elite HDF Member
Joined: Mar 2014
Posts: 4,214
Likes: 661
From: Prior Lake, MN
Read the terms of the warranty, there may be something there that describes what recourse is available when a repair is made as described by the OP.
No details were given regarding the cost of the part nor any deductible that may be charged, or if they warranty company would need to verify somehow that the repair was actually necessary by inspecting the supposedly defective part.
No details were given regarding the cost of the part nor any deductible that may be charged, or if they warranty company would need to verify somehow that the repair was actually necessary by inspecting the supposedly defective part.
Elite HDF Member
Joined: Nov 2013
Posts: 4,377
Likes: 647
From: Santa Clarita
Another "One Post Wonder"
Anyone else notice the daily first time posts without a second response from some of these folks.
No introduction, very little data and usually some type of slam on the brand.
I know two dealerships here in NC that would have had them in and out the same day.
I call BS on this and many of the other posts I see on the forum lately.
Anyone else notice the daily first time posts without a second response from some of these folks.
No introduction, very little data and usually some type of slam on the brand.
I know two dealerships here in NC that would have had them in and out the same day.
I call BS on this and many of the other posts I see on the forum lately.
Most dealerships will go out of their way to make sure a traveler can get back on the road, however there can also be circumstances in a shop where you just can free up a lift or a tech at that point. Without knowing the circumstances that day at the dealer or their side of the story I am not going to talk bad about them.
As to the real question from the OP about being reimbursed from the warranty folks I would send them an email or make a call armed with all the information as well as receipts. IMHO under the circumstances that the OP stated it would seem reasonable to me that they be reimbursed for parts they purchased to stay on the road
As to the real question from the OP about being reimbursed from the warranty folks I would send them an email or make a call armed with all the information as well as receipts. IMHO under the circumstances that the OP stated it would seem reasonable to me that they be reimbursed for parts they purchased to stay on the road
Seasoned HDF Member
Joined: Apr 2012
Posts: 9,980
Likes: 5,218
From: Michigan
I've always had excellent service at H-D dealerships as I've traveled, even though they can be very busy if they're located in a tourist locale.
Last year I was in mid-Ohio and noticed that my volt meter was acting up and I knew that it had to be one of the defective units left over from the '12 model year. However, I wanted to make sure that nothing was visually wrong (hate to look like an impulsive idiot) before taking the time to detour to the dealership only to find that it may have been a loose battery cable, etc.
I found a safe area to pull over and park, removed my stuff and took the seat off and checked the battery cables, etc and found nothing wrong.
I pulled into the service area, told them of my findings (nada) and gave them my semi-professional (HA!) mechanical diagnosis. The SM, nodded his head in agreement and told me to have a seat in the lounge (in other words, we're the pro's, get lost!
)
Several minutes, the SM came into the lounge and gave me the good/bad news. Yep, it was the voltage regulator (as if I didn't already know that) and yes, they could immediately fix my bike, but the bad news was that they didn't have the CVO, chromed cover OEM part in stock. It would be a two day wait (at best) and the weekend was rapidly approaching and what did I want them to do?
Well, I could have taken up residence at a local inn and waited for the Pony Express to perhaps deliver my part prior to the weekend, OR I could give them the "go-ahead" to install the non-CVO part (who'd gonna notice that) and I could immediately be on my way.
E'nuff said! From the time I rolled in to the time I rolled out was less than an hour and I bought the SM (and also the tech, hopefully) a couple of cold ones after work and I was back on schedule.
Last year I was in mid-Ohio and noticed that my volt meter was acting up and I knew that it had to be one of the defective units left over from the '12 model year. However, I wanted to make sure that nothing was visually wrong (hate to look like an impulsive idiot) before taking the time to detour to the dealership only to find that it may have been a loose battery cable, etc.
I found a safe area to pull over and park, removed my stuff and took the seat off and checked the battery cables, etc and found nothing wrong.
I pulled into the service area, told them of my findings (nada) and gave them my semi-professional (HA!) mechanical diagnosis. The SM, nodded his head in agreement and told me to have a seat in the lounge (in other words, we're the pro's, get lost!
)Several minutes, the SM came into the lounge and gave me the good/bad news. Yep, it was the voltage regulator (as if I didn't already know that) and yes, they could immediately fix my bike, but the bad news was that they didn't have the CVO, chromed cover OEM part in stock. It would be a two day wait (at best) and the weekend was rapidly approaching and what did I want them to do?
Well, I could have taken up residence at a local inn and waited for the Pony Express to perhaps deliver my part prior to the weekend, OR I could give them the "go-ahead" to install the non-CVO part (who'd gonna notice that) and I could immediately be on my way.
E'nuff said! From the time I rolled in to the time I rolled out was less than an hour and I bought the SM (and also the tech, hopefully) a couple of cold ones after work and I was back on schedule.
Tourer
Joined: Feb 2008
Posts: 447
Likes: 3
From: North TX
On more than one occasion I have had issues while traveling with no ESP. I have never had a dealer not do everything they could to get me back on the road ASAP. More than once I've called and told them I was on the way with problem and wouldn't make it by closing. They have had someone wait there for me, and only once have I ever had to spend the night. That time the manager actually took me and my wife to a motel in his truck and picked us up the next morning.
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Dago_RoadKing
2014-2024 Touring Models
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Jun 30, 2015 02:31 PM
