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Security system - service mode?

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Old Jul 18, 2021 | 07:41 AM
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Question Security system - service mode?

I've scanned through the forums threads and didn't see anything covering this but if I missed something obvious, my apologies.

I recently added a 2014 Road King to my stable. I knew that the bike had a security system but did not know about the PIN until I started researching my problem. Being 'new' to me I had some enhancements to make to the bike in preparation for a long trip.

In the course of this work I did not have the security fob near the bike so when moving the bike or working on it I have set off the alarm as the turn indicators alternately flashed. Ultimately I removed the seat and disconnected the battery to add a charging pigtail for the battery maintainer; all without the fob nearby.

After putting everything back together and getting the fob I have not been able to start the bike. When I turn on the ignition nothing happens. It is virtually unresponsive regardless of what I have done. With the fob nearby I have attempted to follow the steps in the manual to establish / reset a PIN but nothing happens when the first system response is expected. Just sitting, the security light flashes every 3 seconds or so regardless of whether the fob is nearby or not. When I move the bike off the stand to upright the security light stays on for more than 4 seconds, which according to the manual requires service. The only messages that I get in the display when pressing the lefthand menu trigger is the current odometer reading and a flashing "12:00". Never do I get 'No FOB' or anything else.
  • I have replaced the battery in the fob.
  • The bike has a new battery.
  • I have checked all of the fuses.
  • I have tried unsuccessfully to extract any codes from the bike as nothing that I have read produced results.
Do I have any option but to take it to Harley? Any help is appreciated.
 
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Old Jul 18, 2021 | 10:02 AM
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First, there is a transport mode you can switch the bike to... It disables the motion sensing, but keeps the security intake, until the next time you cycle the ignition. It;s is designed for trailering the bike, so the motion while trailering won't keep triggering your alarm, and wear down the battery...

"Enter Transport Mode:

  1. With an assigned fob within range, turn the ignition switch to IGNITION.
  2. Before the security system lamp goes out, turn the ignition switch to OFF.
  3. Within three seconds, simultaneously press both the left and the right turn signal switches.
  4. The turn signals will flash once, and the system enters transport mode.
  5. Remove the fob- your motorcycle can now be moved without triggering the alarm.

Exit Transport Mode:

Make sure your assigned fob is within range, and turn your bike’s ignition switch back to IGNITION. Now you're ready to ride."


Secondly, the PIN can only be charged with the security deactivated... You need a working FOB to disable the alarm..

Regardless of how many times you set off the alarm, once a working FOB is within proximity to the bike, it should deactivate the alarm...

I suspect your lack of power is from something done while adding your pigtail to the battery... I would check your work..

FYI- the Canbus bikes, like your 2014, came from the factory with a battery tender pigtail as part of the wiring harness... it is located under the left side cover... it is not connected directly to the battery. It is incorporated in the bike's wiring harness and it goes to the battery through the BCM, or a relay, or some other connection... I can't remember off the top of my head the what/where/why...
 
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Old Jul 18, 2021 | 03:51 PM
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If you turn the ignition switch on for a good few seconds do you get a request from the speedo to enter your pin even when you have the fob close to the bike?
If so then, either the fob isn't working, the battery for fob is wrong way around or it still has a security sticker on fob battery if new.

Also check that you didn't disturb the security antenna under the seat that sits on the removable tray above battery.

 
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Old Jul 19, 2021 | 06:26 AM
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Thank you for your thoughts. I will look for the factory pigtail. Power does not appear to be the issue either the fob or on the bike however when I turn the ignition switch on there is no change in the display. I'll keep digging.
 
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Old Jul 19, 2021 | 06:35 AM
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Default Antenna... maybe but maybe not?

Originally Posted by j_bee
If you turn the ignition switch on for a good few seconds do you get a request from the speedo to enter your pin even when you have the fob close to the bike?
If so then, either the fob isn't working, the battery for fob is wrong way around or it still has a security sticker on fob battery if new.

Also check that you didn't disturb the security antenna under the seat that sits on the removable tray above battery.
Now this might be something. I don't recognize anything in that region that looks like an antenna. I did try troubleshooting a little more with and without the fob and found that I could move the bike around with the fob in range and not activate the alarm. Out of range the lights still flash. All of that makes me think that the antenna is okay but not obvious to me. There is one very light wire with 4 pins - which I am assuming is some sort of accessory wiring - that was not plugged into anything when I found it. I don't think I unplugged it from anything as I gently moved things around to remove the plastic piece securing the battery, etc.

I appreciate your thoughts and input. I'll keep looking for clues.
 
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Old Jul 19, 2021 | 08:51 AM
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As I recall the security alarm "antenna" is about the length of a cigarette and is rectangular (square edges)....it doesn't look like one would expect a traditional antenna to look like. Mine was just laying on top of the tray that sits above the battery (2015 Ultra Limited). It wasn't fastened down, just laying on top.

Hope that helps.
 
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Old Jul 19, 2021 | 09:19 AM
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Originally Posted by 99and14RK
After putting everything back together and getting the fob I have not been able to start the bike. When I turn on the ignition nothing happens. It is virtually unresponsive regardless of what I have done. .
Originally Posted by 99and14RK
Thank you for your thoughts. I will look for the factory pigtail. Power does not appear to be the issue either the fob or on the bike however when I turn the ignition switch on there is no change in the display. I'll keep digging.

Just to be clear, when I said, "your lack of power"... I was making reference to your first post when you said "nothing happens" when you turn on the ignition...

Here is a pic of the battery compartment on my 2016 Ultra Classic. The security antenna is the black rectangle I have marked with a red arrow. It frequently comes loose and just rests in the spot you see it, but it does have a little slot underneath, that it is supposed to slide onto a mount on the ECM tray.. In any case, you can make sure that connection is good.



If the security system does not seem to be the reason you aren't getting the bike to start, you can also inspect those three plugs to the ECM, to make sure none of the plugs/wires worked loose when you moved the ECM out of your way for the battery install....

While it could be a coincidence, and that something "broke" at the same time you changed the battery, if it all worked before the battery went dead..... I would still be suspect of something that was moved/touched in the area of the pic, when you did the battery change that is causing your problem..

Good luck with the fix..
 
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Old Jul 19, 2021 | 09:48 AM
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The antenna has been located. It had dropped down front of the battery and while it seemed to be okay there it probably was not the best place for it. Final placement will be more thoughtful than just dangling. I am working now but this afternoon / evening I will go through all of the plugs that I have been near in my working and confirm / reseat the solid connections. I agree too (which is why I am so puzzled) that if it was working before the battery change I should expect the same after. Still nothing is obvious but perhaps this afternoon's / evening's work will produce results.

Just to clarify also, when I move the ignition from off to on or acc nothing different happens. No change in the display. No sounds. No change in the security light flash timing... it just continues to sleep in armed security mode. Having said that, I have confirmed a solid battery connection on positive and negative sides and the battery is charged and has been on a maintainer. I have checked that off the maintainer the charge is retained as expected.

Thank you to all who have read and especially those who have responded. I appreciate the community of help. I will share my learnings.
 
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Old Jul 21, 2021 | 03:58 PM
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As a simple thing to check even if you haven't been there, it may be worth lifting up the speedo console mounted on the tank and checking you have a secure connection at the ignition switch.
Also follow that sub wiring loom from the switch and speedo down the console to above the battery tray left hand side and make sure that connector hasn't been dislodged there.
Although lots of things can go wrong at the oddest of times, from what you are describing as happening through your posts and considering you've changed the battery/ installed a battery tender lead, it is as if the ignition switch itself isn't sending a signal that it has been moved to an On or Acc position. This would explain why the bike will not turn on but the security system appears to be responding correctly.
I'm presuming the bike worked before and no other relevant work was carried out?
 
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Old Jul 22, 2021 | 08:06 AM
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Have you checked the fuses?

Paul
 
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