Just a whiine...multiple issues
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Cruiser
Joined: Oct 2021
Posts: 114
Likes: 39
From: Bowie, MD
Just a whine...multiple issues
I have had a Hoinda VTX 1800 for 14 years, and put 72K miles on her. Then I bought a 2021 EG Ultra Limited on 9/30/21...took it home the next day. Rode it a bit ( a little over 300 mile so far, weather did not cooperate).
Yesterday I went to meet a friend for breakfast (Catonsville, MD), then rode up to Frederick and Thurmont, where we split and headed home. Part of the way home, I stopped to let my lovely bride know I was about an hour away, so she could get dinner going. Went to restart the bike after the stop, and no matter what I tried, she would not re-start (issue 1). Got kinda PO'd, called the dealer I bought her from, spoke to service manager, who couldn't help, and they said they didn't have a truck to get me, but could I get it towed in? (issue 2). Well, when I started to call for a tow, I decided to try again, and she started! Got on, started riding, got a few miles, and the ENGINE light came on! (issues 3) BIke seemed to be running normally, so I rode to the dealer. The service manager came out, got the service code off it, and it was a throttle issue.(?) He told me to schedule a visit to figure it out. So working with the service writer, the soonest I can get in is late December? (*Issue 4).
Ya know, for what I paid for the bike, and the VIP Plan, I sure didn't feel like a VIP yesterday. Is all H-D service this poor?
Yesterday I went to meet a friend for breakfast (Catonsville, MD), then rode up to Frederick and Thurmont, where we split and headed home. Part of the way home, I stopped to let my lovely bride know I was about an hour away, so she could get dinner going. Went to restart the bike after the stop, and no matter what I tried, she would not re-start (issue 1). Got kinda PO'd, called the dealer I bought her from, spoke to service manager, who couldn't help, and they said they didn't have a truck to get me, but could I get it towed in? (issue 2). Well, when I started to call for a tow, I decided to try again, and she started! Got on, started riding, got a few miles, and the ENGINE light came on! (issues 3) BIke seemed to be running normally, so I rode to the dealer. The service manager came out, got the service code off it, and it was a throttle issue.(?) He told me to schedule a visit to figure it out. So working with the service writer, the soonest I can get in is late December? (*Issue 4).
Ya know, for what I paid for the bike, and the VIP Plan, I sure didn't feel like a VIP yesterday. Is all H-D service this poor?
Last edited by Bald Eagle; Oct 20, 2021 at 07:35 AM.
Seasoned HDF Member
Joined: Sep 2009
Posts: 25,292
Likes: 2,427
From: Eastern NE
No, but you're in a metropolis w/ tons of bikes to service. Yes, your VIP should get some steps fwd in line, but I'm guessing your dealer's swamped & that's the best they could offer (f0r now). Did you discuss your issues w/ Svs Mgr? If not, I would...worth a try.
Also, FWIW, back in 2017 my new FXDLS did the same thing w/ less miles (failed to start) and there was a compression release issue in start-up. Once dealer fixed, no more issues. Give them a chance, they'll get you back on the road so you can enjoy that sweet new ride.
Also, FWIW, back in 2017 my new FXDLS did the same thing w/ less miles (failed to start) and there was a compression release issue in start-up. Once dealer fixed, no more issues. Give them a chance, they'll get you back on the road so you can enjoy that sweet new ride.
Thread Starter
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Cruiser
Joined: Oct 2021
Posts: 114
Likes: 39
From: Bowie, MD
No, but you're in a metropolis w/ tons of bikes to service. Yes, your VIP should get some steps fwd in line, but I'm guessing your dealer's swamped & that's the best they could offer (f0r now). Did you discuss your issues w/ Svs Mgr? If not, I would...worth a try.
Also, FWIW, back in 2017 my new FXDLS did the same thing w/ less miles (failed to start) and there was a compression release issue in start-up. Once dealer fixed, no more issues. Give them a chance, they'll get you back on the road so you can enjoy that sweet new ride.
Also, FWIW, back in 2017 my new FXDLS did the same thing w/ less miles (failed to start) and there was a compression release issue in start-up. Once dealer fixed, no more issues. Give them a chance, they'll get you back on the road so you can enjoy that sweet new ride.
OK...ready for cheese to go with the whine.
Last edited by Bald Eagle; Oct 20, 2021 at 07:16 AM.
Seasoned HDF Member
Joined: May 2018
Posts: 5,814
Likes: 7,142
From: Las Vegas
Any chance he gave you the fault code numbers? Maybe for now you can try a throttle reset to see if it helps -
I found this on the web --- Turn ignition switch on for 10 seconds, then off for 10 seconds (Don't start engine). Repeat a total of 4 times. DO NOT TOUCH throttle while doing it.
I found this on the web --- Turn ignition switch on for 10 seconds, then off for 10 seconds (Don't start engine). Repeat a total of 4 times. DO NOT TOUCH throttle while doing it.
Thread Starter
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Cruiser
Joined: Oct 2021
Posts: 114
Likes: 39
From: Bowie, MD
Any chance he gave you the fault code numbers? Maybe for now you can try a throttle reset to see if it helps -
I found this on the web --- Turn ignition switch on for 10 seconds, then off for 10 seconds (Don't start engine). Repeat a total of 4 times. DO NOT TOUCH throttle while doing it.
I found this on the web --- Turn ignition switch on for 10 seconds, then off for 10 seconds (Don't start engine). Repeat a total of 4 times. DO NOT TOUCH throttle while doing it.
But what CAUSED the fault in the first place???
Seasoned HDF Member
Joined: Apr 2015
Posts: 10,001
Likes: 5,266
I searched "Harley-Davidson VIP" and it seems that there is no consistent definition of what that means. It looks like each dealer that offers it can decide what is covered under it. In fact, I found no mention of it on the H-D website.
Nevertheless, I would think you should at least get head-of-the-line privileges, especially considering what you paid for the plan. I'd be raising hell. Good luck.
Nevertheless, I would think you should at least get head-of-the-line privileges, especially considering what you paid for the plan. I'd be raising hell. Good luck.
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Seasoned HDF Member
Joined: May 2018
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From: Las Vegas
I have a very vague recollection of people shutting the bike down without the throttle being in the closed position and that caused the TPS to go wonky, but I don't remember this with absolute certainty.
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Road Warrior
Joined: Dec 2008
Posts: 1,997
Likes: 915
From: Madisonville, La
Sorry for your troubles. While you may have the VIP package your probably not the only one with it. Could be many more VIPs in front of you for non running issues while your issue is aggravating yours did run. At the end of the riding season the dealers get swamped with bikes that the riders put off service.
I have not seen a dealer with as many techs as they would like to have. The dealers are usually short at least one. There's also the fine balance of having enough steady work to keep the techs busy all year long. All of that results in not enough techs to rapidly handle peak work times and backed up work.
I have not seen a dealer with as many techs as they would like to have. The dealers are usually short at least one. There's also the fine balance of having enough steady work to keep the techs busy all year long. All of that results in not enough techs to rapidly handle peak work times and backed up work.
Road Warrior
Joined: Nov 2007
Posts: 1,800
Likes: 307
From: Houston, Texas
I know you have a VIP package with the dealer but see if you can find a reputable independent shop in your area and ask them about warranty work. Some, like mine, can do warranty work.
Indy's usually do better work. The owners name is on the line and they can usually turn it a lot faster than the dealer. And if you decide to do any performance modifications later, they wont be held to only HD parts.
Then ask for a refund on your VIP package.
I will never take my bike to a dealer again. The last time I did for convenience since they are very close to the house. I had a broken clutch cable. It was obvious. I told the service writer to fix it. He said it would be a week before they could look at it and I said ok. True to his word, he called me a week later and said it was a clutch cable and how much the repair would cost. I said do it and can I get it the next day. He said no, they would have to order the part and it would be at least a week. Seriously, you didn't order it the day I showed you it was broke and to fix it???
Good luck with the repair and trust me, you will be very happy with your new HD.
Indy's usually do better work. The owners name is on the line and they can usually turn it a lot faster than the dealer. And if you decide to do any performance modifications later, they wont be held to only HD parts.
Then ask for a refund on your VIP package.
I will never take my bike to a dealer again. The last time I did for convenience since they are very close to the house. I had a broken clutch cable. It was obvious. I told the service writer to fix it. He said it would be a week before they could look at it and I said ok. True to his word, he called me a week later and said it was a clutch cable and how much the repair would cost. I said do it and can I get it the next day. He said no, they would have to order the part and it would be at least a week. Seriously, you didn't order it the day I showed you it was broke and to fix it???
Good luck with the repair and trust me, you will be very happy with your new HD.