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GTS Boombox and Basecamp Failure Issue

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Old Mar 18, 2022 | 02:08 PM
  #1  
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Default GTS Boombox and Basecamp Failure Issue

I’ve used Basecamp to design rides for my Harley Davidson for several years. Several months ago I upgraded from the GT to the GTS Boombox which made the integration with Basecamp more effective, the navigation simply worked better than ever. I transferred my old rides from my 2.0 to a 3.0 memory stick and my navigation was functioning perfectly. I would build a route on Basecamp take it to the bike and it would load without any issues. Suddenly, over the last week every route I build on Basecamp would fail to load. I tired to load some of my previously developed Basecamp routes from the same 3.0 memory stick and they would load without problem. I even went back to my old 2.0 memory stick and built a new route and it failed to load on the bike. So it is not a 2.0 versus a 3.0 issue, and all of the previously developed rides still function without failing.
I figured it was something I was doing wrong, so I called a fellow Harley rider who also has an upgrade from the GT to the GTS Boombox and uses Basecamp to develop rides. He also found all of the new rides he developed failed to load on his bike.
I’m fishing since nothing has changed on my side and all of a sudden any new ride I develop fails to load. I checked with my local HD Master Technician to see if he is aware of my any GTS issues and concerns, and he was not.

Any help or advise would be appreciated…..

Thank in advance,

JB
 
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Old May 30, 2022 | 06:16 AM
  #2  
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Default Boom Box cutting off and on

just experienced a similar happening. traveled to Thunder Beach while heading down the radio would cut off and on at random intervals. not just music but navigation, comms everything. taking the Trike in for Techs to look at, I've looked for loose connection, but have not seen anything. when and if they find anything I'll post with results,


2013 Fatboy
2021 Tri
 
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Old May 30, 2022 | 02:40 PM
  #3  
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No idea if this could be related/helpful info, as I've never used Basecamp. I know in MyRoute there is an explicit difference between GT and GTS .gpx exports.

https://support.myrouteapp.com/suppo...idson-boom-box
 
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Old May 31, 2022 | 06:13 AM
  #4  
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I haven't tried to load a route on the GTS for several months, so I can't confirm whether your condition yet. If I were experiencing that type of scenario, I would start with the steps you've taken. I would then distill it down to some simpler items.

Have you tried importing a single waypoint?
Have you tried importing a simple route (A to B but very close)
Have you tried importing a route that uses Direct driving mode, vs Driving or Motorcycling?
Have you checked for special characters? I know some systems have trouble if your information has an ampersand, carriage return (hidden), or the like.

Also, you might note which versions of Basecamp and GTS software you have so that others can compare apples to apples.
 
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Old May 31, 2022 | 04:26 PM
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This has to be a Basecamp issue. Something must have changed on their end, since the export no longer works on a GTS radio. If I understand you correctly, the previous exports worked fine even after you upgraded the radio. I would reach out to Basecamp and see what they say.
 
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Old Jun 1, 2022 | 06:58 AM
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I ran into the same issue. On my flash drive I always put my routes in a GPX sub folder and they would load w/o issue. My GTS requires my routes from BaseCamp to be in the root directory on the flash drive. So I just export the route to the flash drive but not into a sub folder. Good luck.
 
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Old Jun 3, 2022 | 10:48 AM
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From: Jolly, Arrowhead Ranch Estates, Wichita Falls, TEXAS
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I use: Harley Ride Planner and my routes load correctly, most of the time...
 
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