Custom Dynamics Customer Service
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Road Captain
Joined: Sep 2012
Posts: 647
Likes: 151
From: Tampa, FL
Custom Dynamics Customer Service
Quick shout out to Custom Dynamics customer service and warranty. One of the first things I added to my Ultra Limited in 2015 was the CD running lights/turn signal LED inserts. Last year when I traded for a Road Glide I moved them over to the new bike.
Earlier this week I noticed that some of the white LEDs were burnt out. I sent a photo to CD customer service. They asked for the model number off the back and informed me they were no longer available. But the very next sentence was telling me that would be replacing them with the latest model. No questions asked, no waffling on the lifetime warranty.
The new units came in today and they are even brighter!
You may find something similar or just as good but youll be hard pressed to find such top notch customer service. For me, thats worth a premium price for a premium product.
Earlier this week I noticed that some of the white LEDs were burnt out. I sent a photo to CD customer service. They asked for the model number off the back and informed me they were no longer available. But the very next sentence was telling me that would be replacing them with the latest model. No questions asked, no waffling on the lifetime warranty.
The new units came in today and they are even brighter!
You may find something similar or just as good but youll be hard pressed to find such top notch customer service. For me, thats worth a premium price for a premium product.
Road Warrior
Joined: Oct 2007
Posts: 1,699
Likes: 3,493
From: Wake Forest, NC
I don't have personal experience with them. But my buddy bought a LED taillight from them. Something went wrong with it and since he's less than 20 miles away from their facility, he rode over there. They apologized, told him wheel it inside. They gave him a tour of the building while they installed a replacement for him. My Sportster needs a brighter taillight and I'm planning to get one from CD.
Seasoned HDF Member
Joined: May 2018
Posts: 5,814
Likes: 7,145
From: Las Vegas
I just had the same warranty experience with them when my Custom Dynamics TriBar LED light failed. I purchased it nearly 4 years ago. Called them Monday, sent pics/video as requested, and 5 days later (today) a new one is out for delivery.
It would seem that you and I handled it in the same manner - call them first and make a warranty claim, and let them do their thing. Unlike the window lickers here that have some weird need to ask if anyone else has had this problem before even contacting the vendor/manufacturer. WTF?
My thanks to Custom Dynamics as well!
It would seem that you and I handled it in the same manner - call them first and make a warranty claim, and let them do their thing. Unlike the window lickers here that have some weird need to ask if anyone else has had this problem before even contacting the vendor/manufacturer. WTF?
My thanks to Custom Dynamics as well!
Last edited by 702; May 19, 2023 at 02:30 PM.
Grand HDF Member
Joined: Jan 2019
Posts: 3,622
Likes: 2,878
From: Mostly Florida, some Michigan
I have had a couple of dealings with CD and had the same positive experience! It's nice to deal with a place that absolutely, positively, without a doubt, no questions asked, stands by their products 100%
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Seasoned HDF Member
Joined: Sep 2008
Posts: 14,143
Likes: 11,212
From: San Diego, CA
I just had the same warranty experience with them when my Custom Dynamics TriBar LED light failed. I purchased it nearly 4 years ago. Called them Monday, sent pics/video as requested, and 5 days later (today) a new one is out for delivery.
It would seem that you and I handled it in the same manner - call them first and make a warranty claim, and let them do their thing. Unlike the window lickers here that have some weird need to ask if anyone else has had this problem before even contacting the vendor/manufacturer. WTF?
My thanks to Custom Dynamics as well!
It would seem that you and I handled it in the same manner - call them first and make a warranty claim, and let them do their thing. Unlike the window lickers here that have some weird need to ask if anyone else has had this problem before even contacting the vendor/manufacturer. WTF?
My thanks to Custom Dynamics as well!
I've said it before.... you certainly have a way with words...
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