Expose the dealer
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Cruiser
Joined: May 2007
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Expose the dealer
Wouldn't it be great if ! When a stealer makes an outragous statement or claim that we could actually have a section in this forum that is dedicated to exposing this ****.
You know what I mean:
Now that you have installed after market tyre valve caps your warranty is void ( that type of stuff )
I know that in this day of legalmumbo jumbo it maybe risky but it would be nice to be able to name the BAD stealers and more importantly name the GOOD ones.Any legal eagles out there with some insight on how to go about legally branding the BAD ones.
A penny for your thoughts.
Glenns Glide
You know what I mean:
Now that you have installed after market tyre valve caps your warranty is void ( that type of stuff )
I know that in this day of legalmumbo jumbo it maybe risky but it would be nice to be able to name the BAD stealers and more importantly name the GOOD ones.Any legal eagles out there with some insight on how to go about legally branding the BAD ones.
A penny for your thoughts.
Glenns Glide
Cruiser
Joined: Dec 2006
Posts: 162
Likes: 1
From:
RE: Expose the dealer
Glenn, I thought about something similar but if you think about it, half the posts would probably not be quite the way things happened. Sure, there would be many without a doubt where the hapless customer truly got screwed over but the same would go for those who just want to trash a dealer.
What would be great is to have a page dedicated to that but where the dealer in question would be notified and have their chance to tell their side. Then maybe a lot of the bad ones would be exposed and the good ones would have a means to defend themselves.
There's strength in numbers and if we could get something like that going, just think of how it may have a positive impact on how some of the dealers treat their customers. Also, my bet is a lot of owners don't even realize their service or people may be hurting their business because they aren't aware of how the customer was treated. That's why it's always important to go all the way to the top whenever a situation isn't handled in the manner the customer feels it should be. Then, if the owner doesn't do the "right" thing, you can raise hell to the high heavens.
Good or bad, they do deserve their day in court and the good ones will most likely take the time to defend themselves, especially on an open forum with as many members as we have.
What would be great is to have a page dedicated to that but where the dealer in question would be notified and have their chance to tell their side. Then maybe a lot of the bad ones would be exposed and the good ones would have a means to defend themselves.
There's strength in numbers and if we could get something like that going, just think of how it may have a positive impact on how some of the dealers treat their customers. Also, my bet is a lot of owners don't even realize their service or people may be hurting their business because they aren't aware of how the customer was treated. That's why it's always important to go all the way to the top whenever a situation isn't handled in the manner the customer feels it should be. Then, if the owner doesn't do the "right" thing, you can raise hell to the high heavens.
Good or bad, they do deserve their day in court and the good ones will most likely take the time to defend themselves, especially on an open forum with as many members as we have.
Outstanding HDF Member
Joined: Jul 2006
Posts: 2,303
Likes: 4
From:
RE: Expose the dealer
Its a catch 22,the net can ruinthe reputation of a dealer or even you.The opposite is also true.The answer is simple,go to where you are treated as you expect.The dealer I use may not get you the same satisfaction.Learn to do as much work on your bike as you can.
Tourer
Joined: Nov 2005
Posts: 334
Likes: 0
From: Maryland
RE: Expose the dealer
There's a web site out there that tries to capture this information and gives the dealers the opportunity to tell their side as well. The url is http://www.stealer-dealer.com/
Banned
Joined: Jan 2007
Posts: 2,301
Likes: 4
From:
RE: Expose the dealer
Tried to go to the top one time at thunder mountain hd.
Owner refused to meet or talk to me on the phone period.
So end up calling him a no good sob on his voice mail.
Got a letter week later they didn't want my business!
So all they care about is bottom line for the most part.
Owner refused to meet or talk to me on the phone period.
So end up calling him a no good sob on his voice mail.
Got a letter week later they didn't want my business!
So all they care about is bottom line for the most part.
ORIGINAL: BGHV65
Glenn, I thought about something similar but if you think about it, half the posts would probably not be quite the way things happened. Sure, there would be many without a doubt where the hapless customer truly got screwed over but the same would go for those who just want to trash a dealer.
What would be great is to have a page dedicated to that but where the dealer in question would be notified and have their chance to tell their side. Then maybe a lot of the bad ones would be exposed and the good ones would have a means to defend themselves.
There's strength in numbers and if we could get something like that going, just think of how it may have a positive impact on how some of the dealers treat their customers. Also, my bet is a lot of owners don't even realize their service or people may be hurting their business because they aren't aware of how the customer was treated. That's why it's always important to go all the way to the top whenever a situation isn't handled in the manner the customer feels it should be. Then, if the owner doesn't do the "right" thing, you can raise hell to the high heavens.
Good or bad, they do deserve their day in court and the good ones will most likely take the time to defend themselves, especially on an open forum with as many members as we have.
Glenn, I thought about something similar but if you think about it, half the posts would probably not be quite the way things happened. Sure, there would be many without a doubt where the hapless customer truly got screwed over but the same would go for those who just want to trash a dealer.
What would be great is to have a page dedicated to that but where the dealer in question would be notified and have their chance to tell their side. Then maybe a lot of the bad ones would be exposed and the good ones would have a means to defend themselves.
There's strength in numbers and if we could get something like that going, just think of how it may have a positive impact on how some of the dealers treat their customers. Also, my bet is a lot of owners don't even realize their service or people may be hurting their business because they aren't aware of how the customer was treated. That's why it's always important to go all the way to the top whenever a situation isn't handled in the manner the customer feels it should be. Then, if the owner doesn't do the "right" thing, you can raise hell to the high heavens.
Good or bad, they do deserve their day in court and the good ones will most likely take the time to defend themselves, especially on an open forum with as many members as we have.
Cruiser
Joined: Dec 2006
Posts: 162
Likes: 1
From:
RE: Expose the dealer
ORIGINAL: choochoo
Tried to go to the top one time at thunder mountain hd.
Owner refused to meet or talk to me on the phone period.
So end up calling him a no good sob on his voice mail.
Got a letter week later they didn't want my business!
So all they care about is bottom line for the most part.
Tried to go to the top one time at thunder mountain hd.
Owner refused to meet or talk to me on the phone period.
So end up calling him a no good sob on his voice mail.
Got a letter week later they didn't want my business!
So all they care about is bottom line for the most part.
Yep, it's going to happen sometimes. I ABSOLUTELY would drive whatever distance to not do business there, even if they were only 2 miles and the next closest 50 or more. I'd also make sure I told everyone I ran into what *&%$#'s they are. Word of mouth advertising, good or bad, is better than radio, TV or newspaper.
I am a regional director for O'Reilly Auto Parts and believe me, I get my share of customer calls (complaints!) on a regular basis and it's a very RARE occasion I don't take their side and tell my managers to just take care of the customer. It boils down to this - I don't want to make an enemy out of a customer and I'd prefer they leave happy and return to shop with us. If more of the dealers had this same attitude, they'd see their bottom line go up accordingly. I know they can't bend over every time but if the owner, no less, won't even talk to you, then they don't deserve to be in business.
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Banned
Joined: Jan 2007
Posts: 2,301
Likes: 4
From:
RE: Expose the dealer
Without sounding like whining or beating a dead horse, I usually do politely tell folks to CYA if going there.
Been to Greeley HD lately they seem to be better. Real test will come in two weeks for what I perceive is warranty work.
Been to Greeley HD lately they seem to be better. Real test will come in two weeks for what I perceive is warranty work.
ORIGINAL: BGHV65
ChooChoo,
Yep, it's going to happen sometimes. I ABSOLUTELY would drive whatever distance to not do business there, even if they were only 2 miles and the next closest 50 or more. I'd also make sure I told everyone I ran into what *&%$#'s they are. Word of mouth advertising, good or bad, is better than radio, TV or newspaper.
I am a regional director for O'Reilly Auto Parts and believe me, I get my share of customer calls (complaints!) on a regular basis and it's a very RARE occasion I don't take their side and tell my managers to just take care of the customer. It boils down to this - I don't want to make an enemy out of a customer and I'd prefer they leave happy and return to shop with us. If more of the dealers had this same attitude, they'd see their bottom line go up accordingly. I know they can't bend over every time but if the owner, no less, won't even talk to you, then they don't deserve to be in business.
ORIGINAL: choochoo
Tried to go to the top one time at thunder mountain hd.
Owner refused to meet or talk to me on the phone period.
So end up calling him a no good sob on his voice mail.
Got a letter week later they didn't want my business!
So all they care about is bottom line for the most part.
Tried to go to the top one time at thunder mountain hd.
Owner refused to meet or talk to me on the phone period.
So end up calling him a no good sob on his voice mail.
Got a letter week later they didn't want my business!
So all they care about is bottom line for the most part.
Yep, it's going to happen sometimes. I ABSOLUTELY would drive whatever distance to not do business there, even if they were only 2 miles and the next closest 50 or more. I'd also make sure I told everyone I ran into what *&%$#'s they are. Word of mouth advertising, good or bad, is better than radio, TV or newspaper.
I am a regional director for O'Reilly Auto Parts and believe me, I get my share of customer calls (complaints!) on a regular basis and it's a very RARE occasion I don't take their side and tell my managers to just take care of the customer. It boils down to this - I don't want to make an enemy out of a customer and I'd prefer they leave happy and return to shop with us. If more of the dealers had this same attitude, they'd see their bottom line go up accordingly. I know they can't bend over every time but if the owner, no less, won't even talk to you, then they don't deserve to be in business.
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RE: Expose the dealer
My local - seems to be $3K to $4K above MSRP. BUT I want ot check. I like this idea. Putting the facts out there and saying, you r geting ripped off ---- WTH - It seems easy to get on a plane and fly to ??? to get the bike and SAVE $2K - even wih the plane ride.
THERE WILL BE MORE - this is a hot issues with me for 5 years
...gene
THERE WILL BE MORE - this is a hot issues with me for 5 years
...gene
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