Need Help
Tourer
Joined: May 2007
Posts: 486
Likes: 0
From:
RE: Need Help
ORIGINAL: FLHT
They sure do. They say they have corrected the problem and I have a pair of the new and improved but I didnt put them on. I have replaced mine with a pair that Eastern Performance makes.
ORIGINAL: extech
Purple end cap...flaw?
More like "nature of the beast"
Do they actually warranty for a purple end cap?
Purple end cap...flaw?
More like "nature of the beast"
Do they actually warranty for a purple end cap?
Outstanding HDF Member
Joined: Oct 2006
Posts: 2,340
Likes: 2
From: Omaha Nebraska
RE: Need Help
ORIGINAL: swipter
Give ya' a dollar for 'em.
ORIGINAL: FLHT
They sure do. They say they have corrected the problem and I have a pair of the new and improved but I didnt put them on. I have replaced mine with a pair that Eastern Performance makes.
ORIGINAL: extech
Purple end cap...flaw?
More like "nature of the beast"
Do they actually warranty for a purple end cap?
Purple end cap...flaw?
More like "nature of the beast"
Do they actually warranty for a purple end cap?
Thread Starter
|
6th Gear
Joined: Jun 2007
Posts: 12
Likes: 0
From:
Surprise
I received the end caps as promised. Guess what? There was still a gap and a leak.
My next step was to send BUB this email:
First, I would like to thank you forthe manner in which you handled the exchange ofthe end caps for my Rinehart True-Duals. You should receive the returns shortly. I sent them out Monday afternoon. You met every expectation very well.[/align]
[/align]
However, I am still not satisfied in how the end caps match up to the muffler. There is still a gap between the end cap and the muffler. The right side, from the front cylinder has a gap of about a 32nd of an inch. Which seems a little out of what I would think spec. and a minor leak. The left side, from the rear cylinder is about 1/8 of an inch gap. As indicated by the pictures. Is there a possibility that the holes in the muffler are not drilled in a manner to keep the end cap seated in the proper position. Please let me know what you can do to help rectify this problem.
There response was:
Larry, [/align]I apologize for the delay in getting back to you. We have authorized the replacement of both of your mufflers. This way you will have complete mufflers with factory installed end caps and this should solve all your problems. I will process a request for replacement parts to be shipped out of our BUB Wisconsin site and also a request for a prepaid UPS return call tag. Please let me know if there is anything else you need.
Sincerely,
Linnea
Warranty Manager
BUB Enterprises, Inc.
Linnea@bub.com
Phone: 1-877-282-7473 x220
Fax: 530-477-7485
No yet received the pipes, but I wanted to give you guys a heads up that these people at BUB are stand up and deserve this recognition...
My next step was to send BUB this email:
First, I would like to thank you forthe manner in which you handled the exchange ofthe end caps for my Rinehart True-Duals. You should receive the returns shortly. I sent them out Monday afternoon. You met every expectation very well.[/align]
[/align]
However, I am still not satisfied in how the end caps match up to the muffler. There is still a gap between the end cap and the muffler. The right side, from the front cylinder has a gap of about a 32nd of an inch. Which seems a little out of what I would think spec. and a minor leak. The left side, from the rear cylinder is about 1/8 of an inch gap. As indicated by the pictures. Is there a possibility that the holes in the muffler are not drilled in a manner to keep the end cap seated in the proper position. Please let me know what you can do to help rectify this problem.
There response was:
Larry, [/align]I apologize for the delay in getting back to you. We have authorized the replacement of both of your mufflers. This way you will have complete mufflers with factory installed end caps and this should solve all your problems. I will process a request for replacement parts to be shipped out of our BUB Wisconsin site and also a request for a prepaid UPS return call tag. Please let me know if there is anything else you need.
Sincerely,
Linnea
Warranty Manager
BUB Enterprises, Inc.
Linnea@bub.com
Phone: 1-877-282-7473 x220
Fax: 530-477-7485
No yet received the pipes, but I wanted to give you guys a heads up that these people at BUB are stand up and deserve this recognition...
Thread Starter
|
6th Gear
Joined: Jun 2007
Posts: 12
Likes: 0
From:
RE: Surprise
Received my replacement mufflers with end caps allready installed yesterday. BUB has made everything they warranteed right. If you are having the same or similiar problems, contact them and they will hopefully give you the same great service that I received.
Thread
Thread Starter
Forum
Replies
Last Post
