Howard Horns finish issue
Thread Starter
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Road Warrior
Joined: Oct 2006
Posts: 1,853
Likes: 21
From: central florida
RE: Howard Horns finish issue
well listen to this. im not getting the warm fuzzies after talking to Tony at HHH horns today. he started by telling me how important it was that they were mounted to the bracket properly. "what does that have to do with the finish pealing ??" i ask. nothing he says. then he wants to know who installed them?? then goes on to tell me that they are "going to take samples of the wax i used on the horns off the finish-"we can tell if you were using a quality wax or some of that cheap spray on stuff, you wouldnt mistreat your bike would you? why would you treat the horns to any less?" wanst me to ship the horns and the bracket "we can tell if you didnt have the rubber on the right side of the mounting bracket!!"
Now i started this process with a nice e mail stating that i bought the horns due to the good reviews from members of the HD Forum and nicely asked for thenm to warranty the horns. the above explanation is the response ive gotten so far. im in the customer satisfaction business. im a goodyear dealer. my response to a 170.00 6 month old purchase would have been a simple "we'll make it right for you" and sent out a new set of horns. now ivenot only got to send the horns in so CSI:HowardsHorns can have thier lab and scientists try to find a reason not to warranty them (at my expense) but i have to ride around withouta horn during this process.
are these people for real??? im going to post some pictures of these horns and the way the finish is falling off with in the next day or two BEFORE i send the horns in-in case they get "lost" in the lab. i mean the guy spent the whole conversation trying to dis credit my claim before he had even seen them. oh well.......this should be fun. has anyone else had a run in like this with these people???
Now i started this process with a nice e mail stating that i bought the horns due to the good reviews from members of the HD Forum and nicely asked for thenm to warranty the horns. the above explanation is the response ive gotten so far. im in the customer satisfaction business. im a goodyear dealer. my response to a 170.00 6 month old purchase would have been a simple "we'll make it right for you" and sent out a new set of horns. now ivenot only got to send the horns in so CSI:HowardsHorns can have thier lab and scientists try to find a reason not to warranty them (at my expense) but i have to ride around withouta horn during this process.
are these people for real??? im going to post some pictures of these horns and the way the finish is falling off with in the next day or two BEFORE i send the horns in-in case they get "lost" in the lab. i mean the guy spent the whole conversation trying to dis credit my claim before he had even seen them. oh well.......this should be fun. has anyone else had a run in like this with these people???
Extreme HDF Member
Joined: Sep 2005
Posts: 11,615
Likes: 50
From: Baton Rouge, LA
RE: Howard Horns finish issue
ORIGINAL: relli
anyone have a problem with the chrome on thier howards horns flaking off????????just noticed some kinda corrosion on mine -white powder like and the chrome plating gone on big area!!! less than six months old!!!
anyone have a problem with the chrome on thier howards horns flaking off????????just noticed some kinda corrosion on mine -white powder like and the chrome plating gone on big area!!! less than six months old!!!
I called Rivco again and they said the cones weren't a part of the warranty, even though they did replace one at no cost to me, and suggested that I was tightening the cone screw too much. That made since, as I was tightening it all the way, which put quite a bit of tension on the plastic cone. I was marginally happy with the customer service, although I would've liked a replacement for the second cone. Other than this the horns have performed up to expectation and look great. That said I believe the covers should be made out of aluminum rather than plastic in the interest of durability.
Thread Starter
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Road Warrior
Joined: Oct 2006
Posts: 1,853
Likes: 21
From: central florida
RE: Howard Horns finish issue
i may end up putting mini stebels on mine if this becomes a hige issue. 49 bucks a piece for the chrome and louder than the howards AND ive NEVER had an issue with the stebels
Seasoned HDF Member
Joined: Mar 2005
Posts: 7,611
Likes: 104
From: Southern Colorado
RE: Howard Horns finish issue
Does anyone know somebody on the forum that has purchased the horns by Metal Arts? They way about $100 more than the Howards for their horn andtheir site doesnt' say much about how loud they are. I've been putting off buying a new horn until I find the set that has a good track record.
http://www.metalartsinc.com/Metalart...accesories.htm
http://www.metalartsinc.com/Metalart...accesories.htm
Outstanding HDF Member
Joined: Apr 2007
Posts: 2,272
Likes: 279
From: .
RE: Howard Horns finish issue
ORIGINAL: relli
well listen to this. im not getting the warm fuzzies after talking to Tony at HHH horns today. he started by telling me how important it was that they were mounted to the bracket properly. "what does that have to do with the finish pealing ??" i ask. nothing he says. then he wants to know who installed them?? then goes on to tell me that they are "going to take samples of the wax i used on the horns off the finish-"we can tell if you were using a quality wax or some of that cheap spray on stuff, you wouldnt mistreat your bike would you? why would you treat the horns to any less?" wanst me to ship the horns and the bracket "we can tell if you didnt have the rubber on the right side of the mounting bracket!!"
Now i started this process with a nice e mail stating that i bought the horns due to the good reviews from members of the HD Forum and nicely asked for thenm to warranty the horns. the above explanation is the response ive gotten so far. im in the customer satisfaction business. im a goodyear dealer. my response to a 170.00 6 month old purchase would have been a simple "we'll make it right for you" and sent out a new set of horns. now ive not only got to send the horns in so CSI:Howards Horns can have thier lab and scientists try to find a reason not to warranty them (at my expense) but i have to ride around without a horn during this process .
are these people for real??? im going to post some pictures of these horns and the way the finish is falling off with in the next day or two BEFORE i send the horns in-in case they get "lost" in the lab. i mean the guy spent the whole conversation trying to dis credit my claim before he had even seen them. oh well.......this should be fun. has anyone else had a run in like this with these people???
well listen to this. im not getting the warm fuzzies after talking to Tony at HHH horns today. he started by telling me how important it was that they were mounted to the bracket properly. "what does that have to do with the finish pealing ??" i ask. nothing he says. then he wants to know who installed them?? then goes on to tell me that they are "going to take samples of the wax i used on the horns off the finish-"we can tell if you were using a quality wax or some of that cheap spray on stuff, you wouldnt mistreat your bike would you? why would you treat the horns to any less?" wanst me to ship the horns and the bracket "we can tell if you didnt have the rubber on the right side of the mounting bracket!!"
Now i started this process with a nice e mail stating that i bought the horns due to the good reviews from members of the HD Forum and nicely asked for thenm to warranty the horns. the above explanation is the response ive gotten so far. im in the customer satisfaction business. im a goodyear dealer. my response to a 170.00 6 month old purchase would have been a simple "we'll make it right for you" and sent out a new set of horns. now ive not only got to send the horns in so CSI:Howards Horns can have thier lab and scientists try to find a reason not to warranty them (at my expense) but i have to ride around without a horn during this process .
are these people for real??? im going to post some pictures of these horns and the way the finish is falling off with in the next day or two BEFORE i send the horns in-in case they get "lost" in the lab. i mean the guy spent the whole conversation trying to dis credit my claim before he had even seen them. oh well.......this should be fun. has anyone else had a run in like this with these people???
Thread Starter
|
Road Warrior
Joined: Oct 2006
Posts: 1,853
Likes: 21
From: central florida
RE: Howard Horns finish issue
well having slept on it im not sure im wanting to jump thru these hoops for this guy. im thinkin ill just post the pics of the horns here to warn others bout thier quality and the non existant cst service. and just for my own satisfaction im going to make a simple sign that says "HOWARDS HORNS SUCK!!! (look at the finish)" and set it in frt of the horns on my bike. i let the BBQ place next door use my parking lot each thurs nite for bike nite (supposedly the largest in central FL). I often get questions bout the air horns and center stands . so ill just get my satisfaction in that way. im sure Tony at howards horns is up to his butt in cheap spray wax investigations by now so i wont bother him.
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Thread Starter
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Road Warrior
Joined: Oct 2006
Posts: 1,853
Likes: 21
From: central florida
RE: Howard Horns finish issue
ORIGINAL: christophgage
Yeah they pretty much said the same thing to me. That was about the same time I rode down to the national rally, without a horn, from va beach to knoxville. BJ's was down there so I had them put theirs on. I just had to pay for the horns since I already had a compressor. It was a bout the same price I would have had to send to Howard's once I got done with S&H. They are blowing great so far.
ORIGINAL: relli
well listen to this. im not getting the warm fuzzies after talking to Tony at HHH horns today. he started by telling me how important it was that they were mounted to the bracket properly. "what does that have to do with the finish pealing ??" i ask. nothing he says. then he wants to know who installed them?? then goes on to tell me that they are "going to take samples of the wax i used on the horns off the finish-"we can tell if you were using a quality wax or some of that cheap spray on stuff, you wouldnt mistreat your bike would you? why would you treat the horns to any less?" wanst me to ship the horns and the bracket "we can tell if you didnt have the rubber on the right side of the mounting bracket!!"
Now i started this process with a nice e mail stating that i bought the horns due to the good reviews from members of the HD Forum and nicely asked for thenm to warranty the horns. the above explanation is the response ive gotten so far. im in the customer satisfaction business. im a goodyear dealer. my response to a 170.00 6 month old purchase would have been a simple "we'll make it right for you" and sent out a new set of horns. now ive not only got to send the horns in so CSI:Howards Horns can have thier lab and scientists try to find a reason not to warranty them (at my expense) but i have to ride around without a horn during this process .
are these people for real??? im going to post some pictures of these horns and the way the finish is falling off with in the next day or two BEFORE i send the horns in-in case they get "lost" in the lab. i mean the guy spent the whole conversation trying to dis credit my claim before he had even seen them. oh well.......this should be fun. has anyone else had a run in like this with these people???
well listen to this. im not getting the warm fuzzies after talking to Tony at HHH horns today. he started by telling me how important it was that they were mounted to the bracket properly. "what does that have to do with the finish pealing ??" i ask. nothing he says. then he wants to know who installed them?? then goes on to tell me that they are "going to take samples of the wax i used on the horns off the finish-"we can tell if you were using a quality wax or some of that cheap spray on stuff, you wouldnt mistreat your bike would you? why would you treat the horns to any less?" wanst me to ship the horns and the bracket "we can tell if you didnt have the rubber on the right side of the mounting bracket!!"
Now i started this process with a nice e mail stating that i bought the horns due to the good reviews from members of the HD Forum and nicely asked for thenm to warranty the horns. the above explanation is the response ive gotten so far. im in the customer satisfaction business. im a goodyear dealer. my response to a 170.00 6 month old purchase would have been a simple "we'll make it right for you" and sent out a new set of horns. now ive not only got to send the horns in so CSI:Howards Horns can have thier lab and scientists try to find a reason not to warranty them (at my expense) but i have to ride around without a horn during this process .
are these people for real??? im going to post some pictures of these horns and the way the finish is falling off with in the next day or two BEFORE i send the horns in-in case they get "lost" in the lab. i mean the guy spent the whole conversation trying to dis credit my claim before he had even seen them. oh well.......this should be fun. has anyone else had a run in like this with these people???
Outstanding HDF Member
Joined: Apr 2007
Posts: 2,272
Likes: 279
From: .
RE: Howard Horns finish issue
ORIGINAL: relli
yeah kinda where i thought this would end up if i sent them in, they wanted you to pay something ????
ORIGINAL: christophgage
Yeah they pretty much said the same thing to me. That was about the same time I rode down to the national rally, without a horn, from va beach to knoxville. BJ's was down there so I had them put theirs on. I just had to pay for the horns since I already had a compressor. It was a bout the same price I would have had to send to Howard's once I got done with S&H. They are blowing great so far.
ORIGINAL: relli
well listen to this. im not getting the warm fuzzies after talking to Tony at HHH horns today. he started by telling me how important it was that they were mounted to the bracket properly. "what does that have to do with the finish pealing ??" i ask. nothing he says. then he wants to know who installed them?? then goes on to tell me that they are "going to take samples of the wax i used on the horns off the finish-"we can tell if you were using a quality wax or some of that cheap spray on stuff, you wouldnt mistreat your bike would you? why would you treat the horns to any less?" wanst me to ship the horns and the bracket "we can tell if you didnt have the rubber on the right side of the mounting bracket!!"
Now i started this process with a nice e mail stating that i bought the horns due to the good reviews from members of the HD Forum and nicely asked for thenm to warranty the horns. the above explanation is the response ive gotten so far. im in the customer satisfaction business. im a goodyear dealer. my response to a 170.00 6 month old purchase would have been a simple "we'll make it right for you" and sent out a new set of horns. now ive not only got to send the horns in so CSI:Howards Horns can have thier lab and scientists try to find a reason not to warranty them (at my expense) but i have to ride around without a horn during this process .
are these people for real??? im going to post some pictures of these horns and the way the finish is falling off with in the next day or two BEFORE i send the horns in-in case they get "lost" in the lab. i mean the guy spent the whole conversation trying to dis credit my claim before he had even seen them. oh well.......this should be fun. has anyone else had a run in like this with these people???
well listen to this. im not getting the warm fuzzies after talking to Tony at HHH horns today. he started by telling me how important it was that they were mounted to the bracket properly. "what does that have to do with the finish pealing ??" i ask. nothing he says. then he wants to know who installed them?? then goes on to tell me that they are "going to take samples of the wax i used on the horns off the finish-"we can tell if you were using a quality wax or some of that cheap spray on stuff, you wouldnt mistreat your bike would you? why would you treat the horns to any less?" wanst me to ship the horns and the bracket "we can tell if you didnt have the rubber on the right side of the mounting bracket!!"
Now i started this process with a nice e mail stating that i bought the horns due to the good reviews from members of the HD Forum and nicely asked for thenm to warranty the horns. the above explanation is the response ive gotten so far. im in the customer satisfaction business. im a goodyear dealer. my response to a 170.00 6 month old purchase would have been a simple "we'll make it right for you" and sent out a new set of horns. now ive not only got to send the horns in so CSI:Howards Horns can have thier lab and scientists try to find a reason not to warranty them (at my expense) but i have to ride around without a horn during this process .
are these people for real??? im going to post some pictures of these horns and the way the finish is falling off with in the next day or two BEFORE i send the horns in-in case they get "lost" in the lab. i mean the guy spent the whole conversation trying to dis credit my claim before he had even seen them. oh well.......this should be fun. has anyone else had a run in like this with these people???