Howard Horns finish issue
Road Warrior
Joined: Mar 2007
Posts: 1,912
Likes: 2
From: Cave Creek, AZ
RE: Howard Horns finish issue
Mine are on a 96 Rk, and the rubber fuel hose got cut in half due to the hose bouncing up and down on it. That was loads of fun, nobody is near me and I smell gas, then stared to get wet from the gas. Got home and ordered the chrome fuel line and added some rubber bushings and so far so good. It's a bit big and looks like an albatross. Thinking of changing to the stebels.
Chrome has been fine.
Chrome has been fine.
Road Captain
Joined: Nov 2006
Posts: 507
Likes: 5
From:
RE: Howard Horns finish issue
ORIGINAL: relli
well listen to this. im not getting the warm fuzzies after talking to Tony at HHH horns today. he started by telling me how important it was that they were mounted to the bracket properly. "what does that have to do with the finish pealing ??" i ask. nothing he says. then he wants to know who installed them?? then goes on to tell me that they are "going to take samples of the wax i used on the horns off the finish-"we can tell if you were using a quality wax or some of that cheap spray on stuff, you wouldnt mistreat your bike would you? why would you treat the horns to any less?" wanst me to ship the horns and the bracket "we can tell if you didnt have the rubber on the right side of the mounting bracket!!"
Now i started this process with a nice e mail stating that i bought the horns due to the good reviews from members of the HD Forum and nicely asked for thenm to warranty the horns. the above explanation is the response ive gotten so far. im in the customer satisfaction business. im a goodyear dealer. my response to a 170.00 6 month old purchase would have been a simple "we'll make it right for you" and sent out a new set of horns. now ivenot only got to send the horns in so CSI:HowardsHorns can have thier lab and scientists try to find a reason not to warranty them (at my expense) but i have to ride around withouta horn during this process.
are these people for real??? im going to post some pictures of these horns and the way the finish is falling off with in the next day or two BEFORE i send the horns in-in case they get "lost" in the lab. i mean the guy spent the whole conversation trying to dis credit my claim before he had even seen them. oh well.......this should be fun. has anyone else had a run in like this with these people???
well listen to this. im not getting the warm fuzzies after talking to Tony at HHH horns today. he started by telling me how important it was that they were mounted to the bracket properly. "what does that have to do with the finish pealing ??" i ask. nothing he says. then he wants to know who installed them?? then goes on to tell me that they are "going to take samples of the wax i used on the horns off the finish-"we can tell if you were using a quality wax or some of that cheap spray on stuff, you wouldnt mistreat your bike would you? why would you treat the horns to any less?" wanst me to ship the horns and the bracket "we can tell if you didnt have the rubber on the right side of the mounting bracket!!"
Now i started this process with a nice e mail stating that i bought the horns due to the good reviews from members of the HD Forum and nicely asked for thenm to warranty the horns. the above explanation is the response ive gotten so far. im in the customer satisfaction business. im a goodyear dealer. my response to a 170.00 6 month old purchase would have been a simple "we'll make it right for you" and sent out a new set of horns. now ivenot only got to send the horns in so CSI:HowardsHorns can have thier lab and scientists try to find a reason not to warranty them (at my expense) but i have to ride around withouta horn during this process.
are these people for real??? im going to post some pictures of these horns and the way the finish is falling off with in the next day or two BEFORE i send the horns in-in case they get "lost" in the lab. i mean the guy spent the whole conversation trying to dis credit my claim before he had even seen them. oh well.......this should be fun. has anyone else had a run in like this with these people???
Outstanding HDF Member
Joined: Apr 2007
Posts: 2,272
Likes: 279
From: .
RE: Howard Horns finish issue
ORIGINAL: Fast Eddie
Exactly the same treatment and story I got. By the way I sent the bracket in with a check for $35 and he called me to tell me he didn't take checks. I tried to give him a credit card number and he wouldn't take that even though he will take a credit card for the initial purchase. So I had to send him $35 cash. You think they would just give you a replacement bracket since there is a design flaw in the original setup and they have now redesigned the horns to alleviate it.
ORIGINAL: relli
well listen to this. im not getting the warm fuzzies after talking to Tony at HHH horns today. he started by telling me how important it was that they were mounted to the bracket properly. "what does that have to do with the finish pealing ??" i ask. nothing he says. then he wants to know who installed them?? then goes on to tell me that they are "going to take samples of the wax i used on the horns off the finish-"we can tell if you were using a quality wax or some of that cheap spray on stuff, you wouldnt mistreat your bike would you? why would you treat the horns to any less?" wanst me to ship the horns and the bracket "we can tell if you didnt have the rubber on the right side of the mounting bracket!!"
Now i started this process with a nice e mail stating that i bought the horns due to the good reviews from members of the HD Forum and nicely asked for thenm to warranty the horns. the above explanation is the response ive gotten so far. im in the customer satisfaction business. im a goodyear dealer. my response to a 170.00 6 month old purchase would have been a simple "we'll make it right for you" and sent out a new set of horns. now ive not only got to send the horns in so CSI:Howards Horns can have thier lab and scientists try to find a reason not to warranty them (at my expense) but i have to ride around without a horn during this process .
are these people for real??? im going to post some pictures of these horns and the way the finish is falling off with in the next day or two BEFORE i send the horns in-in case they get "lost" in the lab. i mean the guy spent the whole conversation trying to dis credit my claim before he had even seen them. oh well.......this should be fun. has anyone else had a run in like this with these people???
well listen to this. im not getting the warm fuzzies after talking to Tony at HHH horns today. he started by telling me how important it was that they were mounted to the bracket properly. "what does that have to do with the finish pealing ??" i ask. nothing he says. then he wants to know who installed them?? then goes on to tell me that they are "going to take samples of the wax i used on the horns off the finish-"we can tell if you were using a quality wax or some of that cheap spray on stuff, you wouldnt mistreat your bike would you? why would you treat the horns to any less?" wanst me to ship the horns and the bracket "we can tell if you didnt have the rubber on the right side of the mounting bracket!!"
Now i started this process with a nice e mail stating that i bought the horns due to the good reviews from members of the HD Forum and nicely asked for thenm to warranty the horns. the above explanation is the response ive gotten so far. im in the customer satisfaction business. im a goodyear dealer. my response to a 170.00 6 month old purchase would have been a simple "we'll make it right for you" and sent out a new set of horns. now ive not only got to send the horns in so CSI:Howards Horns can have thier lab and scientists try to find a reason not to warranty them (at my expense) but i have to ride around without a horn during this process .
are these people for real??? im going to post some pictures of these horns and the way the finish is falling off with in the next day or two BEFORE i send the horns in-in case they get "lost" in the lab. i mean the guy spent the whole conversation trying to dis credit my claim before he had even seen them. oh well.......this should be fun. has anyone else had a run in like this with these people???
Outstanding HDF Member
Joined: Apr 2007
Posts: 2,272
Likes: 279
From: .
RE: Howard Horns finish issue
ORIGINAL: izzi
any close up pics. my bike had an airhorn on it when i bought it. i dont know what brand.thanx,mike
any close up pics. my bike had an airhorn on it when i bought it. i dont know what brand.thanx,mike
You can see mine in the sig pic. Howards puts the compressor under the stock cowbell and bj's takes the cowbell off and the compressor under the seat.
I have bj's now
Thread Starter
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Road Warrior
Joined: Oct 2006
Posts: 1,853
Likes: 21
From: central florida
RE: Howard Horns finish issue
real class act this crook is. i took pics and will try to post them tomorrow (i dont know how-the kids have ta help me LOL) funny i wasw looking in j&p catalouge today. in descr for the Howards horns it says and quote: "high quality show chrome finish for durability" yeah.........right.
Road Master
Joined: Oct 2007
Posts: 813
Likes: 1
From: REPUBLIC of TEXAS
RE: Howard Horns finish issue
christophgage, mine looks just like that. found a red compressor under the seat. thanx.
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Road Master
Joined: Oct 2005
Posts: 1,176
Likes: 1
From: Riverview, FL
RE: Howard Horns finish issue
I like mine. Stops cagers in their tracks and has saved my a$$ more than once. Finish is ok so far. I made a better bracket when I installed mine on my Ultra. The dynamic Duo's had to be moved back from my lowers. Works great and seriously has never failed. Glad I have not had to deal with their customer service after reading this thread. Beats the crap out of the stock HD horn.
Outstanding HDF Member
Joined: Sep 2007
Posts: 2,272
Likes: 3
From: Slidell, Louisiana
RE: Howard Horns finish issue
relli
The main reason i read this forum is to see how some products work for others. I want to change my horns and i don't see Howard's on my list anymore after reading about their customer service response. Did send them an email to ask if i did purchase their product and the bracket broke or chrome peeled how would they deal with that. I am almost certain their response will be that this will not happen if installed correctly and i use only approved high quality wax (WHAT?) because we all know there is no such thing as manufacture defects.
The main reason i read this forum is to see how some products work for others. I want to change my horns and i don't see Howard's on my list anymore after reading about their customer service response. Did send them an email to ask if i did purchase their product and the bracket broke or chrome peeled how would they deal with that. I am almost certain their response will be that this will not happen if installed correctly and i use only approved high quality wax (WHAT?) because we all know there is no such thing as manufacture defects.