Guess what, and it's no surprise to me
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Banned
Joined: Jan 2007
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RE: Guess what, and it's no surprise to me
Ok as you know, stealer refuses to warranty a ruptured oil tank on G/F 07 sporty.
Because the filter is a Carquest filter made by WIX.
Since the bike has been in the shop (last Tuseday) their story has changed 4 times.
Friday we called to set up an appointment with the Wix filter tech person.
He showed up today.
He says upon looking at the filter there appears to be nothing wrong with it
or the oil pump in the bike or the down stream oil passages (blockages etc).
The filter will go in to the lab and be tested free of charge.
He is going to call the stealer and let them know he has the filter and ask them if they
don't want to change their mind and cover under warranty.
But as it stands now, we will be paying the repairs, and then going to court and prove to
judge the filter did not cause the damage.
The tech also says, the filter can not cause the damage to the tank.
Course you know why we are having to fight the MOCO on this don't you?
Because the filter is a Carquest filter made by WIX.
Since the bike has been in the shop (last Tuseday) their story has changed 4 times.
Friday we called to set up an appointment with the Wix filter tech person.
He showed up today.
He says upon looking at the filter there appears to be nothing wrong with it
or the oil pump in the bike or the down stream oil passages (blockages etc).
The filter will go in to the lab and be tested free of charge.
He is going to call the stealer and let them know he has the filter and ask them if they
don't want to change their mind and cover under warranty.
But as it stands now, we will be paying the repairs, and then going to court and prove to
judge the filter did not cause the damage.
The tech also says, the filter can not cause the damage to the tank.
Course you know why we are having to fight the MOCO on this don't you?
Road Master
Joined: Feb 2008
Posts: 1,069
Likes: 6
From: Greensboro, NC
RE: Guess what, and it's no surprise to me
I am sorry but I'm kinda lost. On one of the very cheapest maintenance parts on a $10K+ bike you decided to save even a couple more dollars and go even cheaper price wise and now you are having to spends hundreds in non-covered repairs and probably even more in either lawyer fees (or missed time from work if you play lawyer), court filing fees, service fees, and who knows what else, to sue the dealer, with a 50/50 chance at best of winning. Again to save 2-5 bucks? Yeah, makes sense to me.....[sm=confused06.gif]
Road Master
Joined: Sep 2007
Posts: 944
Likes: 12
From: New York
RE: Guess what, and it's no surprise to me
I agree its the dealer..I have screwed up a few things on my first bike 1 being a overlay harness that needed to be changed my dealer warrantied told me keep mouth shut and pay ded. 50.00 pl tax would have been 500. plus job and there where other things brake rotors etcwont get into lol..Anyway theysaved melots ofcash on myscrew ups...
Elite HDF Member
Joined: Oct 2007
Posts: 4,521
Likes: 15
From: Bremerton
RE: Guess what, and it's no surprise to me
Goes to show-if it happens to you put the HD filter on before you take it in. So far ive found if you treat your dealers service manager right,they treat you right.Ive had a couple of things fixed under warranty and I do my own service.I bs with the headparts guy and service guy when i go into dealer to pick up the latest free mags.Its paid more then once.(they dont much care for HD corprate either)
Road Master
Joined: Nov 2006
Posts: 1,227
Likes: 3
From: Central Illinois
RE: Guess what, and it's no surprise to me
ORIGINAL: BadPiggy
I hate to tell most of you this, but you got it all wrong.
MOCO has nothing to do with warranty issues other than giving the dealer their credits for the job.
It's the dealer that is denying the warranty. I'll even go out on a limb here...the dealer fixes the bike, suckers consumer into paying by telling them it's not covered because you used aftermarket part AND files a warranty claim...DOUBLE BENEFITS for the dealer!
Funny, I broke 5 teeth on my clutch basket pinion gear...the dealer never said "it's your 11:1 compression ratio," nor did he say "your Barnett clutch did this." What he DID say when I told him a Barnett clutch was in it, "I don't know anything about it" regarding the clutch and replaced my basket under warranty.
It's NOT MOCO, people!
I hate to tell most of you this, but you got it all wrong.
MOCO has nothing to do with warranty issues other than giving the dealer their credits for the job.
It's the dealer that is denying the warranty. I'll even go out on a limb here...the dealer fixes the bike, suckers consumer into paying by telling them it's not covered because you used aftermarket part AND files a warranty claim...DOUBLE BENEFITS for the dealer!
Funny, I broke 5 teeth on my clutch basket pinion gear...the dealer never said "it's your 11:1 compression ratio," nor did he say "your Barnett clutch did this." What he DID say when I told him a Barnett clutch was in it, "I don't know anything about it" regarding the clutch and replaced my basket under warranty.
It's NOT MOCO, people!
ChooChoo has not read the Magnusson-Mmorrison act. It implies as a protection to the consumer but states that in the event of failure the manufacture must prove within a reasonable doubt that the failure was caused frominstalled items. If you used the Wix filter and it indeed does not have the bypass valve or a bypass pressure value ratd different than the manufactured part, you will be responsible for repairs. the government states that if a mnufacture claims their parts must be used for warranty to be honored they must supply the parts. If the dealer puts a new filter and fills the oil then has no issues that is enough proof to deny coverage. The only way a dealer can gurantee authorization ofa claim if they are willing to pay themselves.
Outstanding HDF Member
Joined: Sep 2005
Posts: 2,893
Likes: 2
From: USA
RE: Guess what, and it's no surprise to me
I'm glad that the dealerships have not started selling "gasoline".
That would really be the end of all ends, I can hear it now: "No, your engine/transmission electrical and tires are not covered, you failed to use our gas!"
This all sounds like a big racket to me!
choochoo, sorry to hear that all this is going on.
Hope for a speedy resolve.
That would really be the end of all ends, I can hear it now: "No, your engine/transmission electrical and tires are not covered, you failed to use our gas!"
This all sounds like a big racket to me!
choochoo, sorry to hear that all this is going on.
Hope for a speedy resolve.
Road Master
Joined: Dec 2007
Posts: 1,040
Likes: 2
From: USA
RE: Guess what, and it's no surprise to me
I know that with a lawsuit pending, it would'nt be in your best interest to publish the dealer name. But shouldn't we really be naming names and spreading the work about who's a stealer and who's a dealer? We want names!
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Thread Starter
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Banned
Joined: Jan 2007
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RE: Guess what, and it's no surprise to me
UHHHH Wix makes some of HD's Filters. according to Wix Tech rep.
So yep your first sentence says it all about you.
see my post December 16, 1773 for more info.
And names will be coming when it is appropriate.
So yep your first sentence says it all about you.
see my post December 16, 1773 for more info.
And names will be coming when it is appropriate.
ORIGINAL: Big Pig
I am sorry but I'm kinda lost. On one of the very cheapest maintenance parts on a $10K+ bike you decided to save even a couple more dollars and go even cheaper price wise and now you are having to spends hundreds in non-covered repairs and probably even more in either lawyer fees (or missed time from work if you play lawyer), court filing fees, service fees, and who knows what else, to sue the dealer, with a 50/50 chance at best of winning. Again to save 2-5 bucks? Yeah, makes sense to me.....[sm=confused06.gif]
I am sorry but I'm kinda lost. On one of the very cheapest maintenance parts on a $10K+ bike you decided to save even a couple more dollars and go even cheaper price wise and now you are having to spends hundreds in non-covered repairs and probably even more in either lawyer fees (or missed time from work if you play lawyer), court filing fees, service fees, and who knows what else, to sue the dealer, with a 50/50 chance at best of winning. Again to save 2-5 bucks? Yeah, makes sense to me.....[sm=confused06.gif]
Thread Starter
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Banned
Joined: Jan 2007
Posts: 2,301
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From:
RE: Guess what, and it's no surprise to me
It's called The Magnuson - Moss act Title 50 U.S. Code.
And I have read it thoroughly.
Also note ; per the WIX TECH REP, Wix makes some of HD's Filters( I can't confirm, only repeat what he said).
ANd the MOCO does have final say!
And my point has been, Dealer Claimed filter was at fault. first it is impossible for the filter
to cause this type of damage (read your service manual). Better yet UNDERSTAND what it says!
And DEALER and MOCO must prove their contention. If they can NOT they must honor the warranty!!!!
Had to edit fingers typed wrong.
TITLE 15 CHAPTER 50 U.S. CODE
And I have read it thoroughly.
Also note ; per the WIX TECH REP, Wix makes some of HD's Filters( I can't confirm, only repeat what he said).
ANd the MOCO does have final say!
And my point has been, Dealer Claimed filter was at fault. first it is impossible for the filter
to cause this type of damage (read your service manual). Better yet UNDERSTAND what it says!
And DEALER and MOCO must prove their contention. If they can NOT they must honor the warranty!!!!
Had to edit fingers typed wrong.
TITLE 15 CHAPTER 50 U.S. CODE
ORIGINAL: Gutman
I can tgell you as a dealer, you are incorrect. Dealer has to make the final decision. they make all decisions. The dealer can use it's descretion as per the warranty manual. Final authority is the manufacture.
ChooChoo has not read the Magnusson-Mmorrison act. It implies as a protection to the consumer but states that in the event of failure the manufacture must prove within a reasonable doubt that the failure was caused frominstalled items. If you used the Wix filter and it indeed does not have the bypass valve or a bypass pressure value ratd different than the manufactured part, you will be responsible for repairs. the government states that if a mnufacture claims their parts must be used for warranty to be honored they must supply the parts. If the dealer puts a new filter and fills the oil then has no issues that is enough proof to deny coverage. The only way a dealer can gurantee authorization ofa claim if they are willing to pay themselves.
ORIGINAL: BadPiggy
I hate to tell most of you this, but you got it all wrong.
MOCO has nothing to do with warranty issues other than giving the dealer their credits for the job.
It's the dealer that is denying the warranty. I'll even go out on a limb here...the dealer fixes the bike, suckers consumer into paying by telling them it's not covered because you used aftermarket part AND files a warranty claim...DOUBLE BENEFITS for the dealer!
Funny, I broke 5 teeth on my clutch basket pinion gear...the dealer never said "it's your 11:1 compression ratio," nor did he say "your Barnett clutch did this." What he DID say when I told him a Barnett clutch was in it, "I don't know anything about it" regarding the clutch and replaced my basket under warranty.
It's NOT MOCO, people!
I hate to tell most of you this, but you got it all wrong.
MOCO has nothing to do with warranty issues other than giving the dealer their credits for the job.
It's the dealer that is denying the warranty. I'll even go out on a limb here...the dealer fixes the bike, suckers consumer into paying by telling them it's not covered because you used aftermarket part AND files a warranty claim...DOUBLE BENEFITS for the dealer!
Funny, I broke 5 teeth on my clutch basket pinion gear...the dealer never said "it's your 11:1 compression ratio," nor did he say "your Barnett clutch did this." What he DID say when I told him a Barnett clutch was in it, "I don't know anything about it" regarding the clutch and replaced my basket under warranty.
It's NOT MOCO, people!
ChooChoo has not read the Magnusson-Mmorrison act. It implies as a protection to the consumer but states that in the event of failure the manufacture must prove within a reasonable doubt that the failure was caused frominstalled items. If you used the Wix filter and it indeed does not have the bypass valve or a bypass pressure value ratd different than the manufactured part, you will be responsible for repairs. the government states that if a mnufacture claims their parts must be used for warranty to be honored they must supply the parts. If the dealer puts a new filter and fills the oil then has no issues that is enough proof to deny coverage. The only way a dealer can gurantee authorization ofa claim if they are willing to pay themselves.
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