Problem with dealer warranting fuel tank!
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Joined: Oct 2005
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Problem with dealer warranting fuel tank!
I have a 2005 Road King Classic that has only primer on the treads where the gas cap screws in (that is pealing off) and other bikes the same year have a dark grey finish on the treads. The problem is the dealer says they don’t know what to do? They also say that not all 2005 have a finish (BS). The light grey primer is pealing off and is getting in the fuel; I don’t want to have any problems down the road from this? Any suggestions?
Road Master
Joined: Jan 2006
Posts: 1,154
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From: South Bend, In
RE: Problem with dealer warranting fuel tank!
Call MoCo directly. That's what I did. The dealer called me the same day and told me they were going to pick my bike up and fix it per MoCo. That was for a different problem.
Cruiser
Joined: May 2005
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RE: Problem with dealer warranting fuel tank!
While you are there ask them for H-D HQ's Phone number. Let them know you will be letting the Motor Company know how well they have been trying to help you with this OBVIOUS defect! I'll bet their tune changes.
Have a well fought 1,
Moose
Have a well fought 1,
Moose
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RE: Problem with dealer warranting fuel tank!
Well I went up to the HD dealer and talked to the service manager about what they where going to do about it He told me he had the factory rep. into look at it and the rep. said that it was from screwing the gas gap on, was not pealing and was not covered under warranty. Well first of all the finish is defiantly pealing off, you can see the bare metal in places! If he truly looked at it he could tell that! The dealer ship has close to 200 bikes in storage there for the winter and I could get the service manager to even look at any of the 2005 Road Kings to compare them, says it’s out of his hands. So I called HD in Milwaukee to let them know what was going on, after he made a call the dealer service manger to see what was going on, he called me back and tells me that there is no finish there that it is made of stainless steel. Harley needs to get some people that know what they are talking about, there is a finsh there (not just bare stainless steel). On the way home I stopped at another dealer, talked to the service manager there. He took me in the back where they had bikes stored for the winter and within about 2 minutes we found a couple of 2005 RK looked in the tanks, both had a finishes where the cap screwed in, with no pealing. Whatz the deal with Harley don't they care if they start getting a bad name. Anyway does anyone have any suggestion to what my next step should be?
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Road Captain
Joined: Sep 2005
Posts: 677
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From: NC, and a stone throw away from SC
RE: Problem with dealer warranting fuel tank!
Contact your local BBB, name the dealer and the MoCo in the complaint. They will both get inquiries by the BBB and most reputable companies will respond to the BBB. Next step would be your states Atty General office. You'd be amazed at how a letter to the right organization can make things happen.
This is a copy of the NC homepage, kind of explains what the attorney general does for consumers:
Consumer Protection
Attorney General Roy Cooper's Consumer Protection Division works to protect the public from unfair and deceptive business practices. Consumers who've been the victim of a fraud or scam can seek help from Consumer Protection specialists.
Consumers can file a complaint with our office and we will work to resolve the situation. In cases where there is a pattern of illegal business practices, the Consumer Protection Division may take legal action to enforce the law on behalf of the public. The office cannot, however, represent individuals in their private legal disputes.
The Consumer Protection Division also works to educate consumers so that they can avoid problems from the start. See our consumer tips on a wide range of topics, from automobiles to work-at-home schemes and everything in between.
Our office can also help health care consumers who have questions about or are having problems with their managed care company through our Managed Care Patient Assistance Program .
If you think you've been the victim of an illegal business deal, or if you want to learn to be a smarter consumer, contact Attorney General Roy Cooper's Consumer Protection Division via this website or by telephone toll-free within North Carolina at (877)-5-NO-SCAM.
Get tough with them, and these 2 routes will cost you nothing more than a little of your time, be very detailed and include quality photographs. Good Luck.
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This is a copy of the NC homepage, kind of explains what the attorney general does for consumers:
Consumer Protection
Attorney General Roy Cooper's Consumer Protection Division works to protect the public from unfair and deceptive business practices. Consumers who've been the victim of a fraud or scam can seek help from Consumer Protection specialists.
Consumers can file a complaint with our office and we will work to resolve the situation. In cases where there is a pattern of illegal business practices, the Consumer Protection Division may take legal action to enforce the law on behalf of the public. The office cannot, however, represent individuals in their private legal disputes.
The Consumer Protection Division also works to educate consumers so that they can avoid problems from the start. See our consumer tips on a wide range of topics, from automobiles to work-at-home schemes and everything in between.
Our office can also help health care consumers who have questions about or are having problems with their managed care company through our Managed Care Patient Assistance Program .
If you think you've been the victim of an illegal business deal, or if you want to learn to be a smarter consumer, contact Attorney General Roy Cooper's Consumer Protection Division via this website or by telephone toll-free within North Carolina at (877)-5-NO-SCAM.
Get tough with them, and these 2 routes will cost you nothing more than a little of your time, be very detailed and include quality photographs. Good Luck.
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