uh....Mike? Ya still there? Sounds ta me lahk that incident wuz a bit back....ya kinda fergot ta mention that, eh? Also sounds lahk John's steppin' up ta the plate ta git this corrected - hopefully, you'll take him up on it.

When ya tell folks half the story, it's kinda hard fer 'em ta take ya seriously once it's found out that some things warn't mentioned, eh? An' havin' had one of the OEM HD headsets...it's no longer on ANY helmet ah have - it went on eBay as quick as ah could git the J&M units. They tend to come unplugged at the helmet an' slap the tank.

 

ayup.... John has always been quick to answer... and take care of things..... of course.... "you catch more flies with honey than vinegar"

 

Texas Redneck, please speak in english. I can't understand what you are saying.

Everything I said here was true. I did tell the whole story.

John from J&M only responded after it was posted here. His sales manager was a complete *** and pretty much denied me service because I smoke cigarettes. I never knew that was illegal.

Yes this whole thing transpired last year. That doesn't matter, they still didn't take care of it at the time. I gave up on the whole affair and put it out of my mind until I started using the helmet again this year. I felt it was time to let people know of my horrible experience with J&M.

This forum is for us to share our experiences and give advise. I originally asked for advice on how to fix the problem, if there is one, with the sound system. John's sales manager said there was.

John, you can respond here as to why your manager would not examine the difference in sound volume from side to side on the headset and please further explain Harleys sound system problems and why they cause this problem in your helmet.

I most definately did e-mail you and made too many calls to your business last year.

If I am unreasonable then just ignore me like you did last spring.

 

While it may be true, you left out a key point - that this occurred last year. The OWNER of the company is the one to find that out - because rather than "ignore" your complaint, he apparently dug into it to find out what was going on.


Kind of hard to know whether he got your first email, isn't it? I get 200 emails a day from my clients here in SE Texas - I'd hate to even try to hazard a guess as to how many he receives. I can tell you that I've seen him work at resolving issues over the years - even when doing so was to acknowledge a problem within his organization. Any business can be the victim of an idiot employee, and the best they can do is to come in after the fact and make things right.

I don't blame you for being upset if the thing went down as you described - but as I indicated earlier, I have a bit of a problem believing your every word simply because despite your great detail in reviewing your experiences with them, you overlooked the fact that this happened a year ago. Sorry - but as an ex-cop, one of the things you learn to do when evaluating witness statements is to weigh the accuracy and completeness of their stories.


I don't blame you for that - but as I said, the time frame would've been helpful.


I would suggest that the best recourse here is for you to let John do what he can to resolve your issue. I can tell you that a number of things (such as the placement of the speaker in the ear recess) can significantly impact the perceived volume. I don't notice an imbalance in my headset, nor have I heard of that before, except where the earpieces are misaligned with the ear. It's also entirely possible that there might be a problem with one of the earpieces.....but even then - it would seem to me that you could address that with an adjustment to your L-R balance on the headset. Don't get me wrong - it would NOT be a "fix" in my book - but I would be curious as to what effect that would have. As I said - it could be a speaker problem, but it could also very well be an alignment issue of the speaker w/your ears. Don't ask me how I know....


Geez - that's kinda like "shake hands and make up - but I still hateyou", isn't it? Like any other business,folks like Johncan certainlyscrew up - but rather than continue to castigate him, why not see if ya'll can find a way to

 

I will certainly be open minded to John if he shows me some sort of resolution and I will acknowledge it here for all to see. I will not however pay shipping again to return the helmet as I did last time.

As for placement of the speakers in the headset, they installed them. They also did not check them when I returned it (I payed the shipping). The excuse was that it smelled too much like smoke to get it on his headtolisten toit. It was only a couple weeks old. How bad could the smoke issue be?

I really hope something can be done.

 

Dude, chill OUT! How in the BLAZES can THEY know where YOUR ears are on YOUR head, unless you ship your head to 'em as well?!?? There are some things we've got to take initiative on, ya dig?

Dunno how bad the smoke might be....but if he complained on YOUR rig, he'd have a complete coronary on mine, since it was sittin' downwind of a rather large smoker pit last week for 3 days.

 

Ahh, now we're getting somewhere. If my ears are asymmetric (one higher than the other)the volume could be different? These things are focused this closely for proximity to the ear? I am sure my ears are slightly asymmetric. Sunglasses fit better when I bend one bow slightly.

 

Mike ,,,,,,

I don't care if you smoke or not, they areyour lungs ,,,,,,, I myself smoked two packs of Marlboro lights per day from age 17-33 ,,,,

do you happen to have a first name of that J&M manager last year who complained about the smoke smell ? ,,,,, as you said, I don't believe you could foul the helmet that bad in just 2 weeks could you ? ,,,,,,

in any event ,,,, if you send the helmet to my attention at the address below, right away, I will personally check it, the installation, the performance of the speakers etc ,,,, and if I find anything wrong I will replace the entire headset if necessary, and make sure it is re-installed properly ,,,,,,

I will even replace your current mike with one of the new -HO (high-output) mikes that we make for the Harley audio systems ,,,,,,

deal ? ,,,,, JMJOHN ,,, john@jmcorp.com ,,,,,,,

 

John,

Thanks for replying.

I don't see any address. I also am not willing to pay shipping again. Trust is lost there. I shipped it before, at my expense,and didn't get resolution.

I wish I could remember the name of your manager but I can't. He was so rude I had to put it out of my mind because I was feeling a bit too burned. He did say he owned abar and was not prejudiced by smokers. That might help you to recall who he was. Perhaps your records might indicate who handled the complaint.

 

Mike - yep, if they aren't aligned to the ear properly, you will NOT get good results. It's not just J&M - it's ALL of 'em. Makes sense if you think about it - but I've gotta admit that the first time I heard that I thought it was BS - I mean, after all - they were in the ear pocket, they should be fine, right? I found by playing with them, it made a HUGE difference in both sound volume AND quality.

I'd play with placement a bit before shipping them out - I have a feeling that that may be where the problem is. It IS covered in the instruction sheet - but I'll make a deal with ya - if you don't ask how long it took me to discover it, I won't ask why you didn't notice it.[8D]

If ya do ship it back, take John up on the replacement boom. I got a set to evaluate last year, and lemme tell you - they are SIGNIFICANTLY improved over the "old" style!

If ya have any other questions, PM me a phone number, or PM me and I'll send you mine. Headsets are something that take some getting used to - and I only mentioned the earpiece placement by chance, because it's been so long ago that I learned that "trick" that I tend to "assume" that folks know about it.<sigh>