Pricing Query.....
Road Warrior
Joined: Dec 2006
Posts: 1,352
Likes: 7
From: Keene, CA
RE: Pricing Query.....
ORIGINAL: t059736
Some of these responses are incomprehensible.
Do you think that a dealer doesn’t get their parts cheaper than what a seller is selling them for on the internet?
The prices I quoted was for PARTS. The labour charges that were charged equated to over $100/hr ($380 for 3.5 hours).
The philosophy of HD dealers NOT allowing “on the road” riders to be stranded is sound and compassionate. Thankfully, this franchise believes in that policy; many don’t.
I know the costs of doing business, I also know what excessive profits are.
Check your fuel prices!
Some of these responses are incomprehensible.
Do you think that a dealer doesn’t get their parts cheaper than what a seller is selling them for on the internet?
The prices I quoted was for PARTS. The labour charges that were charged equated to over $100/hr ($380 for 3.5 hours).
The philosophy of HD dealers NOT allowing “on the road” riders to be stranded is sound and compassionate. Thankfully, this franchise believes in that policy; many don’t.
I know the costs of doing business, I also know what excessive profits are.
Check your fuel prices!
Labor varies - did you happen to keep them past their normal service hours? If so, you probably would (should) have paid more for overtime. Maybe they charge more for labour - after all, it looks more expensive!
I don't know of any HD dealers who would have left you stranded or made you wait (if they had the parts in stock) BUT I don't know of any that wouldn't have charged you full price, either.
I think your original post and the follow-up make you appear to be a whiner. YOU took your (running) bike there with a starter noise issue. YOU wanted it fixed right then. THEY accommodated you, and charged accordingly (did they give you an estimate?) and they performed the repair so that you could continue to ride. Now you get home and whine about not getting Internet prices.
The dealer didn't do you wrong. If you wanted Internet prices, you get Internet service. You could have taken your chances and ridden it home, ordered parts, and done the job yourself. You made your choice. Now if your post said "I developed this starter noise on a trip, felt I HAD to have it fixed, and now wish I hadn't because it cost so much more" I think we'd understand.
Be glad you weren't riding another brand. Be glad the dealership you went to charges "excessive profits" so that they can afford to stock parts and keep mechanics available for you and anyone else that has an emergency. You got what you paid for, and you paid for what you got.
Outstanding HDF Member
Joined: Apr 2008
Posts: 3,140
Likes: 17
From: Wisconsin
RE: Pricing Query.....
ORIGINAL: t059736
Some of these responses are incomprehensible.
Do you think that a dealer doesn’t get their parts cheaper than what a seller is selling them for on the internet?
All HD dealers pay the same, it is their option on what to sell them for, so whether a dealer is selling in the shop or on the internet, the price is the same. Then they have to pay the bills, support the building, make coffee for you while you wait for your repairs ......
The prices I quoted was for PARTS. The labour charges that were charged equated to over $100/hr ($380 for 3.5 hours).
So, you had to pay list for your parts, big deal, you got them on the spot, didn't you? What is their posted labor rate? If they charged you 3.5 hours at their posted rate, suck it up. If their posted rate was less, ask them why, but if you ask with an attitude, expect the same plus 20% in return.
The philosophy of HD dealers NOT allowing “on the road” riders to be stranded is sound and compassionate. Thankfully, this franchise believes in that policy; many don’t.
Every dealer I have ever known puts priority on a "stranded" rider.They did that for you.
I know the costs of doing business, I also know what excessive profits are.
Check your fuel prices!
This ain't no fuel thread! Like I said earlier, even with the labor, you should have tipped the service guys for getting you in and out at a reasonable price. Somebody else is waiting because of your 3.5 hours. To quote SSJ, "If this experience is going to upset you this much then the whole Harley experience is something you're not going to enjoy so just sell your bike and try another hobby."
Some of these responses are incomprehensible.
Do you think that a dealer doesn’t get their parts cheaper than what a seller is selling them for on the internet?
All HD dealers pay the same, it is their option on what to sell them for, so whether a dealer is selling in the shop or on the internet, the price is the same. Then they have to pay the bills, support the building, make coffee for you while you wait for your repairs ......
The prices I quoted was for PARTS. The labour charges that were charged equated to over $100/hr ($380 for 3.5 hours).
So, you had to pay list for your parts, big deal, you got them on the spot, didn't you? What is their posted labor rate? If they charged you 3.5 hours at their posted rate, suck it up. If their posted rate was less, ask them why, but if you ask with an attitude, expect the same plus 20% in return.
The philosophy of HD dealers NOT allowing “on the road” riders to be stranded is sound and compassionate. Thankfully, this franchise believes in that policy; many don’t.
Every dealer I have ever known puts priority on a "stranded" rider.They did that for you.
I know the costs of doing business, I also know what excessive profits are.
Check your fuel prices!
This ain't no fuel thread! Like I said earlier, even with the labor, you should have tipped the service guys for getting you in and out at a reasonable price. Somebody else is waiting because of your 3.5 hours. To quote SSJ, "If this experience is going to upset you this much then the whole Harley experience is something you're not going to enjoy so just sell your bike and try another hobby."
Advanced
Joined: Jun 2007
Posts: 68
Likes: 0
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RE: Pricing Query.....
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Outstanding HDF Member
Joined: Nov 2005
Posts: 2,408
Likes: 2
From: Houston (Area)
RE: Pricing Query.....
I am seeing a patern here. You think everyone is out to get you don't you?
First you thought the dealership was out to get you because they charged you retail.
Then you thought the forum was out to get you because your post wasn't on page 1.
Now I bet you think we are all making fun of you. [sm=confused06.gif]
First you thought the dealership was out to get you because they charged you retail.
Then you thought the forum was out to get you because your post wasn't on page 1.
Now I bet you think we are all making fun of you. [sm=confused06.gif]
Grand HDF Member
Joined: Mar 2007
Posts: 4,923
Likes: 266
From: Deep in the heart of New Jersey
RE: Pricing Query.....
If you think that was too much to pay for a repair try calling for a tow ,if your stuck on a boat in the bay or ocean. If your an hour away from the tow boat as soon as he agrees to come get you, the clock starts. a @ $150 an hour. thats if you don&rsquo;t have a towing policy. And say it takes 3 hrs, to tow you where you want to go remember boats do go as fast as tow trucks, thats about $600 plus tax and you still haven&rsquo;t fixed your boat.,,
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