Aggravating Headset Issue
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Stage III
Joined: Jun 2008
Posts: 3
Likes: 0
Aggravating Headset Issue
Really enjoying the new 08 Ultra Classic. From day one been very disappointed with a "snapping" or "crackling" in both HD headsets when volume is turned up enough to hear radio or CD at cruising speed. Noise is worse in left speaker. At 1000 mile check asked dealer about it and they said it was normal. NORMAL? Surely you can tell me they are wrong and that my sound system has an issue....can't you? What should I do?
Thanks
Thanks
Road Captain
Joined: Oct 2007
Posts: 602
Likes: 2
From: Lakewood, N.J.
RE: Aggravating Headset Issue
It's Normal that HD says it's Normal.
If I were you I would go back and ask them again. Bring a pocket recorder with you and record the whole conversation, ask them to put it in writing that it's normal. If they refuse tell them that you recorded the conversation and your going to the better business bureau and the attorney generals office with your problem.
I hate it when I have to threaten someones business, but sometimes that all they understand.
If I were you I would go back and ask them again. Bring a pocket recorder with you and record the whole conversation, ask them to put it in writing that it's normal. If they refuse tell them that you recorded the conversation and your going to the better business bureau and the attorney generals office with your problem.
I hate it when I have to threaten someones business, but sometimes that all they understand.
MODERATOR
Joined: Oct 2007
Posts: 4,108
Likes: 1,964
From: New England
RE: Aggravating Headset Issue
ORIGINAL: Hump55
...What should I do?
...What should I do?
If it's possible, try another headset that's known to be good.
If that is not possible, begin working back from the headsets to the radio...maybe a wiring issue.
But as others have suggested, the sound system on the '08 is quite good and, like the others, my "issue" headset seems to work...not a high-quality unit but does not produce the cracks and pops you're getting.
Good luck!
Road Warrior
Joined: Sep 2007
Posts: 1,314
Likes: 5
RE: Aggravating Headset Issue
My wife uses the HD headset in her helmet and has had no complaints. I have 2 J&\\;M headsets for me, one in a full-face modular helmet and one in a 3/4 helmet and both work great.
Road Master
Joined: Jan 2008
Posts: 968
Likes: 11
From: Oconomowoc, Wisconsin
RE: Aggravating Headset Issue
If you know someone that has the same type...swap the cords..the cords sometimes get strained at the connector....
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Novice
Joined: Dec 2007
Posts: 24
Likes: 1
RE: Aggravating Headset Issue
I too bought an 08 ultra classic and have the exact same problem. I was going to go a different direction,but if you have any success with HD i'd love to hear. Please email me as to what the answer is.[:@]
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Elite HDF Member
Joined: Feb 2006
Posts: 4,519
Likes: 5
From: Slidell, LA
RE: Aggravating Headset Issue
I found the headsets that come with the Ultras are just not very good. \\; I believe they are made by J&\\;M but not sure. \\; \\; I went with the J&\\;M Elite series headset. \\; They are expensive but the sound quality is day and night compared to the stock set. \\;
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Road Captain
Joined: Dec 2007
Posts: 585
Likes: 59
From: Near St. Louis, Mo.
RE: Aggravating Headset Issue
I have a 1999 Ultra Classic. Just bought a set of head sets off ebay. They work with 1/2 helmets. Harley doesn't make any for half helmets. Mine work great, no popping. Plus they cost about half what Harley wants.