J&M Audio

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Aug 29, 2008 | 09:52 AM

trysdyk

Thread Starter

Stage I

Joined: Aug 2008

Posts: 1

Likes: 0

From: Wyoming Michigan

J&M Audio

I really hate to post negative information. However I just wanted to pass on a recent problem I had with J&M Audio. - First let me say I think the product they have is outstanding. It is the customer service Brian that sucks. I placed an order for a new helmet and headset. I had asked can I get by Friday 8/29/08. Gave me a 5 day shipping window. I received my helmet only to find they charged me an extra $50.00 to ship and shipped me the wrong helmet. When I called and explained my probelm, I was told to order another helmet and pay another $50.00 to expidite the shipping. They would not cover the cost of shipping not the policy is what I was told. I tried to explain they shipped me the wrong product and I already paid for shipping now I have to pay to ship it the wrong item back. Brian told me well sorry but the policy is we dont cover shipping. I asked to speak with the president of J&M I was told he is out and does not take calls, it was Brians job to take the call. What a *****! - All I can say watch what you do when you do business with J&M - They have lost a customer who has spent alot of money with them over the years. I would not spend a dime and I will tell everyone I can about my experince. T-

Aug 29, 2008 | 10:41 AM

mattman22033

Road Warrior

Joined: Sep 2007

Posts: 1,373

Likes: 5

From: Northern Virginia

You paid with plastic...dispute the charge.

Aug 29, 2008 | 10:43 AM

Harleypingman

Extreme HDF Member

Joined: Apr 2006

Posts: 10,449

Likes: 46

From: Roswell, GA

PM JMJOHN, a member here who is the owner of J&M.

And by all means dispute the charge through your credit card company.

Good luck.

Aug 29, 2008 | 02:36 PM

speckfisher

Road Master

Joined: Jun 2008

Posts: 1,010

Likes: 1

From: The Deep South

Ouch! I hate to hear that because you are right I also really like their products.

I have two bikes loaded with their stuff. Glad I have not had any issues.

Sounds like you should PM JMJOHN. Good Luck!

Aug 29, 2008 | 02:48 PM

flyingace

Outstanding HDF Member

Joined: May 2007

Posts: 3,077

Likes: 26

Funny how the solution is always "PM JMJohn"

How about fix the freakin' customer service problems so people don't HAVE to contact JMJohn all the time? Sure, He'll come on here and smooth it all over in order to save face in a public forum. Then all the JM fanboys will pat him on the back and say "see, all fixed"

It shouldn't HAVE to come to that in the first place.

Far as Im concerned, its nothing but spin doctoring AFTER the fact of SH*T service. Treat em like crap until they take it to a public forum, then ride to the rescue. Just make sure everyone can see you doing it.

Seems to happen on a regular basis. And yes, I happened to me as well...years ago. I will never deal with J&M again. Too many other people out there who WANT and appreciate my business and bend over backwards THE FIRST TIME to help me without having to be pressured into it by public disclosure of their crap service. Or expect ME to pay for THIER screwup. Thats Bullsh*t. plain and simple.

Last edited by flyingace; Aug 29, 2008 at 02:52 PM.

Aug 29, 2008 | 03:23 PM

leeinmemphis

Road Warrior

Joined: Nov 2007

Posts: 1,589

Likes: 3

I have called several times trying to figure out a parts list for my '08 road glide to use their intercom/cb system and a few other options. Their people in customer service couldn't help me because they didn't know what I would need to make it work. As much as I would like the get the setup I just can't get someone that knows what they are talking about to get me a list of materials I will need.