Triple Shipping Charges??
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Cruiser
Joined: Mar 2014
Posts: 138
Likes: 2
From: Tennessee
Triple Shipping Charges??
Is this normal customer service, or am I just retarded for thinking this is ridiculous? 
I ordered a $60 helmet for my g/f from a pretty well known helmet company. Please don't flame me for not buying a $400 full face helmet with shields and masks whatnot. This is what she wanted. We measured her head 3 times, and based on the sizing chart on the company's website, we decided she needed a size Small. They tacked on $15 for shipping. I'm ok with this. However, due to the company's sizing chart being incorrect, the helmet was too big. I have to pay shipping charges to get the wrong size helmet back to them before they will send me a replacement helmet. This is where I get PO'd. I receive an email from this company stating that they received the helmet from me, and would I please provide them with a credit card number so they can charge me shipping a 3rd time to send me the new helmet. $45 in shipping charges for a $60 helmet???
What do you guys think?
I ordered a $60 helmet for my g/f from a pretty well known helmet company. Please don't flame me for not buying a $400 full face helmet with shields and masks whatnot. This is what she wanted. We measured her head 3 times, and based on the sizing chart on the company's website, we decided she needed a size Small. They tacked on $15 for shipping. I'm ok with this. However, due to the company's sizing chart being incorrect, the helmet was too big. I have to pay shipping charges to get the wrong size helmet back to them before they will send me a replacement helmet. This is where I get PO'd. I receive an email from this company stating that they received the helmet from me, and would I please provide them with a credit card number so they can charge me shipping a 3rd time to send me the new helmet. $45 in shipping charges for a $60 helmet???
What do you guys think?
Seasoned HDF Member
Joined: Dec 2009
Posts: 9,165
Likes: 1,910
From: Doghouse... mostly
That's what can happen when you buy over the Interweb instead of at a location that you can try it before you buy it. It is what it is. Lesson learned. It's not their fault that the helmet didn't fit. Helmet sizes are all over the place.
Ultimate HDF Member
Joined: Dec 2013
Posts: 6,044
Likes: 336
- All the internet companies are the same - take Ebay for example, you order something, it arrives broken or is not what you ordered - even though it's not your fault you have to pay return shipping.Something that has to do with correct sizing (helmets, shoes, jackets) it's always best to try something on first in a brick and mortar building first before buying
Club Member
Joined: May 2007
Posts: 145,895
Likes: 821
From: 40 miles Northeast of Indy..
I order very little on line or over the phone,, but did you read about their shipping policy's
as of late I only order from Dennis Kirk.. shipping is free if you order over a $100 and sometimes he has Free shipping sales.. Also some places have a 1 free return on helmets if you need an adjustment for size...
bottom line is you have to read to see what your getting into..
as of late I only order from Dennis Kirk.. shipping is free if you order over a $100 and sometimes he has Free shipping sales.. Also some places have a 1 free return on helmets if you need an adjustment for size...
bottom line is you have to read to see what your getting into..
Seasoned HDF Member
Joined: Aug 2013
Posts: 35,821
Likes: 38,674
From: Post Falls, ID
Helmets are one of those products that should be purchased in a store, not on-line.
If I was looking for a $60 helmet, I would go to a Cycle Gear, like this one in Madison, Tennessee.
http://www.cyclegear.com/store/Cycle...city=&state=TN
If I was looking for a $60 helmet, I would go to a Cycle Gear, like this one in Madison, Tennessee.
http://www.cyclegear.com/store/Cycle...city=&state=TN
Last edited by upflying; Feb 17, 2015 at 12:29 PM.
Elite HDF Member
Joined: Mar 2014
Posts: 4,214
Likes: 661
From: Prior Lake, MN
...... Also some places have a 1 free return on helmets if you need an adjustment for size...
bottom line is you have to read to see what your getting into..
For a helmet, I'd want to try one on too. I use those sizing charts as a place to start from.
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Tourer
Joined: Jul 2014
Posts: 473
Likes: 5
From: New Braunfels TX
To answer the question, yes it is common practice. From the sellers view, they are selling you a low cost helmet with little mark up, why would they take a hit on shipping and maybe cost them money to get you a helmet? Business don't stay around long doing that.
Most places post their sizing according to what the manufacture states, European helmets, Asian helmets and American helmets hall have different sizes S, M L, XL.
I agree shape is a huge factor, first you need to find out what shape is your head. There are sites that go over this to determine your shape.
Then you have to research the individual helmets of the ones you are interested in, and find out what the internal shape is made for, oval, round, square, oblong, neutral. Some companies like Arai have all three internal shapes.
Then once you find out the shape, and a helmet that meets that shape then you read the reviews from others that have bought them. Places like Rivzilla have pretty good reviews, as well as motorcycle superstore, and lots of helmet reviews and shape WebBikeWorld.com
Then make your purchase once you have researched it all. However like was previously posted, going into a store and trying different helmets is faster and better albeit more expensive.
I had to go through the long route since the places near me all sell the same brands, and only 1 place I found within 100 miles sells a couple of the top name brand ones.
I figured I could spend as much time researching on line as I would riding and trying to fit various helmets.
Most places post their sizing according to what the manufacture states, European helmets, Asian helmets and American helmets hall have different sizes S, M L, XL.
I agree shape is a huge factor, first you need to find out what shape is your head. There are sites that go over this to determine your shape.
Then you have to research the individual helmets of the ones you are interested in, and find out what the internal shape is made for, oval, round, square, oblong, neutral. Some companies like Arai have all three internal shapes.
Then once you find out the shape, and a helmet that meets that shape then you read the reviews from others that have bought them. Places like Rivzilla have pretty good reviews, as well as motorcycle superstore, and lots of helmet reviews and shape WebBikeWorld.com
Then make your purchase once you have researched it all. However like was previously posted, going into a store and trying different helmets is faster and better albeit more expensive.
I had to go through the long route since the places near me all sell the same brands, and only 1 place I found within 100 miles sells a couple of the top name brand ones.
I figured I could spend as much time researching on line as I would riding and trying to fit various helmets.
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Novice
Joined: Feb 2015
Posts: 15
Likes: 0
From: Indiana
I'm amazed how different helmets fit even with in the same manufacturer but different style. I always try before I buy learned my lesson the hard way now have a helmet that fits but is uncomfortable so I don't ware it money waisted
