Different shocks on a streetglide
BugSlayer
I would run, not walk, away from doing any business with him.
If I had it to do all over again I would go with Ricor all the way.
I would run, not walk, away from doing any business with him.
If I had it to do all over again I would go with Ricor all the way.
You stated that:
- " First they came to all screwed up then I had to pay for shipping to get them back to the guy who screwed it up. "
- he proceeds to build the shocks ultra soft. That is not what I wanted at all but he did it anyway.
- Then he had the gall to send me a bill for shipping that crap back to me.
- Much better off going with Ricor or Progressives. Better product. Better customer service.
- And before you ask, you cannot get your money back even though it's a **** product.
- I definitely have an axe to grind with this *** clown.
- Your shocks were sent to you built exactly like the many HDF members who have already received and tested them. You are the only person who complained with the exact same shock on the same basic bike.
- You said you have a bad back and you wished the the shocks to be smoother than the stock Ohlins shock that everyone else has. I accommodated your request. Bob you also wanted for me to take back used shocks after you rode them because Let me quote you On Mon, Dec 28, 2009: I'm wondering if you have a lighter spring and a shorter shock I can exchange for this this one. You signed an Ohlins Order form knowing Motorcycle Metal/Öhlins Shocks may be returned after receipt if they are defective or otherwise not as ordered. By Submitting this order I acknowledge that I have read and understood the PDF file Shock Pre-Purchase Considerations.pdf, You did not give the correct sag #'s when asked trying to trick me into thinking these Ohlins are defective and you did order the #2~#3. Yes I have your e-Mails all saved, I have a verified HDF member and detailed photos who witnessed the shocks come out of the sealed box and onto a bike very similar to yours. I can post a copy if you can not remember what you wrote.
- I am fairly sure Ohlins have a little more experience in motorcycle shocks than you. Crap? Ohlins are one of the best in the world. I paid for the complete re-mapping of the shocks along with new springs using an actual experiences rider and similar rider. I will also document the process I went through below.
- Ricor or Progressives. Better product. Better customer service? Anyone interested may judge for yourself my customer service what this customer endured. The other products and sponcers I will not comment on.
- Ohlins a **** product? What would I expect from you Bob?
- "I definitely have an axe to grind with this *** clown."
- Bob, why don't you get on your bike and be the tough biker you profess you are and talk to me to my face and say those words. Are you a key board commando or are you all of that? Please call ahead for an appointment as I do not wish to miss your visit. You are retired so there is no excused about not having time, do not know the directions or why you can not grind the ax. You have my address and telephone #. A man does not talk, a man does. What are you made of Bob? My guess is you will keep on talking.
Bobs History: Bob purchased a set of shocks (#2~#3) from me. He used the shocks and than asked to exchange these shocks for shorter ones. I said for him to read his Ohlins Order form that he signed and sent in with the order. These components were purchased by me and built to Bob's specifications. Our policy is not to sell used exchange shocks as new. We do not sell used equipment with the rare exception and it is fully disclosed prior to sale. From then on Bob complained, bitched, sniveled, and wined about everything he could and than said the Ohlins shocks were defective. Many e-Mails were exchanged, usually several a day. I told him to measure the sag #'s trying to get to the bottom of his problem prior to returning them after evaluation of defective or custom re-Valving and/or re-spring.
I hired a local rider on Sunday (his day off) who works at one of the oldest INDY motorcycle shops in Broward county who has the similar bike as you Bob. Everyone in Broward County knows this person (name withheld) and he is a very reputable person (photo below). This person who helped me is also a HDF member. We tried to duplicate the sag #'s Bob sent and could not come anywhere close to the e-Mail sag #'s (this determines spring force to equal motorcycle/riders weight and if the shocks were defective). I can post detailed pictures of the measurements we took and a copy of your e-Mails Bob. Evidently you Bob could not read a ruler or is there some other possible explanation?
This person rode this bike over a poorly surfaced "Keans Road" (if you are familiar with this road), in Davie, Fl. We could not duplicate Bob's ride but I can not photograph the experience or what it feels like. I have tried in every way to work with you Bob on this. We spent from Sunday noon until past six pm testing with many different settings and components. As stated in our (Bob & myself) e-Mails that I have custom tuned these shocks by decreasing the performance and softened the ride to what you, Bob may consider acceptable for no charge. 5 hours chasing false information and trouble shooting Bob's non existent problems.

Judging by my past experience with Bob, no matter what, I believe the outcome will not be to his satisfaction. Below is Bob's shocks an the test bike. Bob weighs 240# and he received the same exact shock as as everyone else did who weighs that weight and has a Bagger.
With a few years here on this forum, the older members know my integrity and customer service. Now I know you Bob. Come on down!
The rest is your choice. I was with a person who had a 35" inseam last night and a stock bike is too low for them. Also remember you do not need so thick of a seat with proper suspension as there is less need for padding.
Last edited by saintdaniel; Jan 22, 2010 at 08:16 PM.
The Best of Harley-Davidson for Lifelong Riders
Please learn from my very expensive mistake which will take me a long time to recover from. $600 is a lot of money for a disabled Vet on a very small fixed income.
I have never done business with anyone that demanded I pay shipping for a screwed up product - both ways.
I was really pissed when this business didn't pay for shipping back to it when the business screwed the pooch on getting these shocks right to start with.
Then, if you can believe it, the business sent me an invoice to for me to pay for shipping back to me!!!!
Talk about a kick in the teeth!!!
Anyway. I finally got over the fact the business didn't send me an shipping label and then I got the charge for the return shipping.
Now really! Does this sound like someone you really want to do business with?
I couldn't even get the business to send my shocks back to me until he received the payment for shipping my shocks back to me.
I highlighted the word "my" because the moment I ordered the shocks and put a down payment on them they became mine with no real warranty other than the owner of the businesses word which ended up not being worth a plugged nickel.
Enter at your own risk and please learn from my very costly mistake!!
Apparently those days are gone.
If you want to challenge me you better come prepared because here in the deep West our word means something. We are old school and don't tolerate *** clowns.
Bring it on. I'll teach you some manners and how to treat people when doing business.
I am so done with you and your business!!! Unless, of course, you want to bring it to me. Then we can play. Better come prepared.
I'm a better man than you so I'm not gonna report you to the better business bureau or to Ohlins USA. I figure you should just retire and put everyone out of your misery.
Honestly; I can't believe you've stayed in business this long with your attitude. Un-freakin'-real man!!



