Clearcoat Problem
Banned
Joined: May 2008
Posts: 787
Likes: 2
From: Western Wyoming
Update!!
One of the local dealers has been communicating with the moco about my problem. The dealer took photos and submitted the problem to customer service. Well, after 3 weeks of waiting, I got a call from the dealer this morning indicating the claim was being denied because they (the moco) felt is was not a manufacturing defect but rather caused by "something" getting on the paint that damaged the clearcoat. I called customer service and calmly asked for someone to explain to me how any chemical could penetrate the clearcoat causing it to lift from the color coat without damaging the clearcoat. That was the key! There are no cracks, chips, holes, etc. to allow any chemical to get beneath the clearcoat. She called the dealer to verify the condition of the paint she went back and talked to the manager of the tech that originally denied the claim. Final decision............ the moco authorized the dealer to replace the fender! I assume having an extended warranty played a role in the final decision, but perhaps not. In any case, I'm a happy camper. I will also say that the lady I spoke with in customer service this morning was very cordial and helpful. It would have been easy for her to tell me there is nothing else she could do, but I think she went above and beyond in talking to the right people to help solve my problem. A good experience with the moco. I guess it does happen.
Thanks for all the thoughts and input.
One of the local dealers has been communicating with the moco about my problem. The dealer took photos and submitted the problem to customer service. Well, after 3 weeks of waiting, I got a call from the dealer this morning indicating the claim was being denied because they (the moco) felt is was not a manufacturing defect but rather caused by "something" getting on the paint that damaged the clearcoat. I called customer service and calmly asked for someone to explain to me how any chemical could penetrate the clearcoat causing it to lift from the color coat without damaging the clearcoat. That was the key! There are no cracks, chips, holes, etc. to allow any chemical to get beneath the clearcoat. She called the dealer to verify the condition of the paint she went back and talked to the manager of the tech that originally denied the claim. Final decision............ the moco authorized the dealer to replace the fender! I assume having an extended warranty played a role in the final decision, but perhaps not. In any case, I'm a happy camper. I will also say that the lady I spoke with in customer service this morning was very cordial and helpful. It would have been easy for her to tell me there is nothing else she could do, but I think she went above and beyond in talking to the right people to help solve my problem. A good experience with the moco. I guess it does happen.
Thanks for all the thoughts and input.
Road Captain
Joined: Jan 2006
Posts: 610
Likes: 1
From: Northern Maryland
Not sure if I need to add to this thread or start another. I have an 08 Ultra dark blue. I bought it in Feb 09 as a left over. I ride it almost everyday and it has just over 15,000 miles on it. I noticed last week that the paint on the front fender lower bracket ( where it mounts to the fork) is starting to bubble. Same place both sides and peeling on top edge, under trim and light. Nothing was spilled on it, like brake fliud. Looks like a factory defect to me. Is anyone else having this problem???? Good news is the dealer will replace it. Not repair, replace with new one. It took them about 5 seconds to make their decision. I was very pleased. There just happened to be some HD big wigs at the dealer when I brought it in. They looked at it and agreed it needed to be replaced. They took some pictures of it. I guess I lucked out on this.
Last edited by jbe; Apr 8, 2010 at 11:57 AM.
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