Avoid IRONBLOCK HD in Adams, NY
Club Member
Joined: Nov 2007
Posts: 4,474
Likes: 6
From: Port Charlotte, Florida
Thing you got to watch with a dealer that does that is the dealer putting a call in to harley and voiding your warranty. Once they do that your done no matter what dealer you go to cause all systems will show your VIN as being a voided warranty.
Outstanding HDF Member
Joined: Oct 2007
Posts: 2,368
Likes: 14
From: Yokohama
File a complaint with the MoCo and press hard. There is no warranty requirement that a dealer has to do the required maintenance. That shop owner has no leg to stand on.
Elite HDF Member
Joined: Apr 2009
Posts: 3,542
Likes: 161
From: Booming metropolis
If they pissed me off like that I would park my pickup truck with a large 8' x 4' painted sign in the back telling every person passing by to be "Carefully shopping at this dealer" " They may not warranty your Purchase" for several weekends.
May work May not but it sure would **** em off.
May work May not but it sure would **** em off.
Outstanding HDF Member
Joined: Oct 2007
Posts: 2,368
Likes: 14
From: Yokohama
I also wouldn't let him touch your bike again. You never know what he might do....
Outstanding HDF Member
Joined: Dec 2007
Posts: 2,415
Likes: 197
What a jackass! You ARE NOT required to let the dealer do your service work nor must it be done by a factory certified tech!!!!! If you were required to use them for service, by law it has to be done for free during your warranty period. BMW lost this same exact case in federal court. Make SURE you keep all your reciepts for service parts and what service was performed during the warranty period.
Your owners manual has a number in it for MOCO customer support, and I suggest you give them AND the BBB a call to register a complaint! This POS stealer doesn't have a leg to stand on if you want to REALLY push the issue. Regardless of the outcome, I'd find another dealer and spread the word about this one to everybody that you see. Some stealers NEED their doors closed!
Your owners manual has a number in it for MOCO customer support, and I suggest you give them AND the BBB a call to register a complaint! This POS stealer doesn't have a leg to stand on if you want to REALLY push the issue. Regardless of the outcome, I'd find another dealer and spread the word about this one to everybody that you see. Some stealers NEED their doors closed!
Last edited by TN Houndog; Jun 18, 2009 at 04:10 AM.
Cruiser
Joined: Mar 2009
Posts: 240
Likes: 0
From: Wichita, Ks
Customer service, long wait times and outrageous labor rates are the reason that we have seen two new "indie" shops open here in town the past few months. Even a local Yamaha dealership is advertising that they have an experienced HD factory trained tech on staff.
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Outstanding HDF Member
Joined: Oct 2007
Posts: 2,398
Likes: 34
From: Newport news, Virginia
+1 on what hounddog said
Go back to the dealer and start quoting the Magnusson-Moss warranty act. and tell them if they don't fix your issue you will contact your lawyer. In this case they have no leg to stand on and what they told you can land them in federal court if you push the issue.
http://frwebgate.access.gpo.gov/cgi-...ite:+15USC2302
Go back to the dealer and start quoting the Magnusson-Moss warranty act. and tell them if they don't fix your issue you will contact your lawyer. In this case they have no leg to stand on and what they told you can land them in federal court if you push the issue.
http://frwebgate.access.gpo.gov/cgi-...ite:+15USC2302
Elite HDF Member
Joined: Oct 2008
Posts: 3,555
Likes: 119
From: Brockport, NY
Only live about 3.5 hours away from them. Have stepped in their store once way back in Summer of '02...My Guts/Vibes tells me that they're not the people you want to mingle around and do business with. Every bike/item in the store is overpriced.
Absolutely sorry to hear of your misfortune with them. Agree with what others had to say. Go underneath their skin and start boiling their blood. Take your bike to my dealer, Arkport Cycles, Arkport, NY. (I know it's too far for you, but....). They're very good at what they do and treat every customer with respect.
Good Luck,
Thorey
Absolutely sorry to hear of your misfortune with them. Agree with what others had to say. Go underneath their skin and start boiling their blood. Take your bike to my dealer, Arkport Cycles, Arkport, NY. (I know it's too far for you, but....). They're very good at what they do and treat every customer with respect.
Good Luck,
Thorey