Going to the owner
Elite HDF Member
Joined: Jun 2007
Posts: 3,873
Likes: 13
From: NW Arkansas
In all fairness, it sounds like he did what any consumer should be able to do. And that's go to the pro, ask their advice, and make a rational decision based on that advice.
He did, and their advice was bad. Just as bad as their "listening" skills. I'm not picking sides, just expressing my observations, based on his statements.
I used to work in a customer-service position in an aftermarket automotive industry. Rule number one: Never assume the customer knows all that he is talking about. Listen to them, make an effort to educate them(without being offensive), and help them make a decision that they would best benefit from. But never mislead them, or just sell them what they want without at least a question or two. It's called good customer service, and it's in the best interest of establishing a good relationship.
That being said, you can't win everytime. Sometimes they only hear what they want to hear. I don't believe that to be the case here though. Unfortunately, sometimes sales/service folks don't have the customer's best interest in mind, or they just want to shove work-order tickets through the register.
He did, and their advice was bad. Just as bad as their "listening" skills. I'm not picking sides, just expressing my observations, based on his statements.
I used to work in a customer-service position in an aftermarket automotive industry. Rule number one: Never assume the customer knows all that he is talking about. Listen to them, make an effort to educate them(without being offensive), and help them make a decision that they would best benefit from. But never mislead them, or just sell them what they want without at least a question or two. It's called good customer service, and it's in the best interest of establishing a good relationship.
That being said, you can't win everytime. Sometimes they only hear what they want to hear. I don't believe that to be the case here though. Unfortunately, sometimes sales/service folks don't have the customer's best interest in mind, or they just want to shove work-order tickets through the register.
+1........
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Cruiser
Joined: Oct 2009
Posts: 162
Likes: 0
From: Bremerton, WA
No shirt
, but my sled is right and that's the important thing. Like I said, I got what I paid for. They put the standard kit in, which is $20 cheaper than the kit I paid for. It it took them 4 hrs, (that's there quote for this install) and I paid 3.5 hrs for labor. So, in the end I spent about the same amount of money as I would have if I bought the standard lowering kit and 4hrs labor to begin with. However, a shirt would have been nice.
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earthdog
General Harley Davidson Chat
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Jun 22, 2006 01:26 AM
