I took the bike to a second Harley dealer, Ventura Harley Davidson, this morning. I was very truthful about buying the bike and having the first service done at Simi H-D.

I explained the head shake problem and how it was described as normal by the service manager at Simi H-D. I also asked them to review the clutch adjustment done by Simi three days ago as I felt binding in the lever when releasing the clutch from a stop.

The technician, Dave, took the bike for a test ride and his words upon his return were " it shakes violently at 43mph and it definitely isn't normal". Dave went through the full diagnosis procedure finding the neck bearings adjusted within range. They called H-D corporate and got authorization to replace the front tire.

Problem gone.... No more shake....Happy new Harley owner...

On a side note, they adjusted the clutch properly and found a number of loose bolts (remember, this bike was in for the 1k service at Simi H-D three days ago). Some of the loose bolts were shock and brake caliper bolts.

I do plan to write corporate about Simi H-D's failure to adequately complete the 1k service, but considering that the salesperson told me they sold 25 new bikes in July, I don't think corporate will care.

I have Simi's write up where the tech signed off on all the services performed and I have Ventura's written warranty invoice stating the clutch out of adjustment and the specific loose bolts.

Ventura H-D would not allow me to pay for the clutch adjustment and bolt tightening. They wouldn't even let me buy lunch for the shop.

If you are looking for a reliable and honest service department in southern / central California, I wholeheartedly recommend Ventura Harley Davidson in Camarillo and their service manager, Tommy.

 

I am glad it worked out for you...I suspected it was the tire.

 

Being persistent pays off! Way to go.

 

I never get tired of hearing about good service in So Cal. Thank you for letting us know how it worked out for you.

 

Good call getting a second opinion. They probably have a new client and spokesperson by "doing the right thing". Why does that seem so hard these day? Anyway, glad you got it fixed.

 

Same thing is said at Honda dealers.....don't think it is limited to one brand



Dawg

 

Glad to hear it worked out! A good service department is worth their weight in gold



Dawg