Paul Yaffe customer service
Road Warrior
Joined: Apr 2010
Posts: 1,931
Likes: 5
Their every demand as you call it is trying to find out when their order is ready these people have a right to that information and he has an obligation to fulfill that request by all means necessary .... Count yourself fortunate you did not have to wait but one day your the lucky one ... others have not been so fortunate i wonder if you would still be as considerate if it were you! ......
Last edited by skulltrainharley; Apr 17, 2011 at 04:32 PM.
Road Captain
Joined: Aug 2008
Posts: 687
Likes: 2
From: Wisconsin
If this is 100% accurate....
"While we address these issues, hire and train new help, expand our inventory and shipping capabilities our customers are either going to have to learn to be patient with us, plan farther ahead for their needs or take their business elsewhere. Ive always said at our shop that you have three choices: Fast, Cheap or Awesome You can pick one "
"Learn to be patient, plan further ahead or take you business elsewhere." If one of our Customer Service reps said that to a customer on the phone they would get the axe right away. So he is the owner its ok? Why sell aftermarket parts if that is going to be the attitude? I wonder if they charge your card right away or wait till they ship it. What a load of crap. I knew that dude was a ***.
"Ive always said at our shop that you have three choices: Fast, Cheap or Awesome You can pick one " What another load of bull. Awesome?? I would pick the implied one... blow me. That is really what the guy is saying.
Hamster Jokes
What do you call a hamster with a top hat? Abrahamster Lincoln
Where does a hamster go for Spring Break? Hamsterdam!
What's gray and furry on the inside and white on the outside? A hamster sandwich!
Why did the hamster run away? Because the rest of the Hamsters found out that Paul Yaffe is a ***.
OK, this just really got me worked up. I guess I am more customer focused than that.
"While we address these issues, hire and train new help, expand our inventory and shipping capabilities our customers are either going to have to learn to be patient with us, plan farther ahead for their needs or take their business elsewhere. Ive always said at our shop that you have three choices: Fast, Cheap or Awesome You can pick one "
"Learn to be patient, plan further ahead or take you business elsewhere." If one of our Customer Service reps said that to a customer on the phone they would get the axe right away. So he is the owner its ok? Why sell aftermarket parts if that is going to be the attitude? I wonder if they charge your card right away or wait till they ship it. What a load of crap. I knew that dude was a ***.
"Ive always said at our shop that you have three choices: Fast, Cheap or Awesome You can pick one " What another load of bull. Awesome?? I would pick the implied one... blow me. That is really what the guy is saying.
Hamster Jokes
What do you call a hamster with a top hat? Abrahamster Lincoln
Where does a hamster go for Spring Break? Hamsterdam!
What's gray and furry on the inside and white on the outside? A hamster sandwich!
Why did the hamster run away? Because the rest of the Hamsters found out that Paul Yaffe is a ***.
OK, this just really got me worked up. I guess I am more customer focused than that.
Road Captain
Joined: Nov 2009
Posts: 535
Likes: 3
From: Texas
Took 2 weeks for someone to call me back after several attempts. About as long to get an e-mail response and the response was seriously one word.
I also don't understand the constant back order situation.
I also don't understand the constant back order situation.
Stellar HDF Member
Joined: Nov 2010
Posts: 2,576
Likes: 465
From: Maryland
Funny thing is the first time I dealt with Paul and his staff I had my Monkey Bars in less than a week. Recently called and left several messages but never got a call back. Its been three weeks now. Still waiting.......
Road Warrior
Joined: Apr 2010
Posts: 1,931
Likes: 5
What's worrying and no one has yet brought it up is what if you need to return a part or parts he's had your $$$$ and the service has been far from AWESOME for some because you have not had calls returned .... and now your returning their could be a issue maybe wrong size a slight blem these things happen ... how long will that take?
Last edited by skulltrainharley; Apr 18, 2011 at 06:22 AM.
Cruiser
Joined: May 2009
Posts: 135
Likes: 8
From: Myrtle Beach, SC
My girl called and spoke with Phil, ordered my bars and crash bar. Neither was in stock, as soon as they were made they were shipped. They answered the phone and responded to email immediately.
We have been happy with them and I plan on making another purchase from them.
We have been happy with them and I plan on making another purchase from them.
Seasoned HDF Member
Joined: Apr 2008
Posts: 8,051
Likes: 50
From: Florence, MT (Bitterroot Valley)
I'd like to have a business that's so busy you can say, go somewhere else if you don't want to wait on awesome. It's got to bring in a higher profit margin! And that's what he's all about. Do the math. Of course he could hire more folks to answer phones and run down orders, but with people standing in line and willing to wait.....why go to the trouble and expense? Just tell folks if they don't like it, go somewhere else. It doesn't seem to be hurting his business any.
Road Warrior
Joined: Apr 2010
Posts: 1,764
Likes: 50
From: Gilbert, AZ
Yaffe is a very talented bike builder, but what makes anyone think he is a great businessman? The talents that make someone a great artist are not the same talents required to be an astute business owner. Sounds like he needs a qualified individual to manage the business and he should stick to designing.
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Road Captain
Joined: Aug 2010
Posts: 690
Likes: 0
From: NYC
Spoke with Paul twice & a service rep once & I can't say anything negative about them. They treated me well, answered all my questions & didn't rush me off the phone. The first time I called Paul answered. The next 2 times I had to leave a message & wait for a return phone call. I think I waited 3-4 days. All I have to say is good for him! People are spending money. As far as his customer service...look at the Soup ****...he's doing pretty well too! (I'm not saying I think it's a good way to do business)
Yaffe is obviously doing something right...he can't keep up with the demand. For every 1 or 2 people that are pissed & won't buy his product, he's got 10 others ready to pay!
Like he said "be patient or go somewhere else"
This does NOT apply to people who have purchased from him & have problems. That's total BS if he doesn't take care of them in a timely manner.
Yaffe is obviously doing something right...he can't keep up with the demand. For every 1 or 2 people that are pissed & won't buy his product, he's got 10 others ready to pay!
Like he said "be patient or go somewhere else"
This does NOT apply to people who have purchased from him & have problems. That's total BS if he doesn't take care of them in a timely manner.
Last edited by thecort; Apr 18, 2011 at 11:19 AM.
