Paul Yaffe customer service
Road Warrior
Joined: Oct 2010
Posts: 1,597
Likes: 1
From: Frederick, CO
I ordered some 12" Monkey bars and they took about a month to arrive. Ordered power mirrors and house party system for road glide. Power mirrors also took a month to arrive because like the monkey bars they were also on back order. but the house party stereo didn't show up, and I just emailed them again and they said house party system could be several more weeks due to hawg wired not getting amps to Yaffe. wonder if there is any truth to this. My stereo will probably show up about September when my riding will start cutting back. but my REAL QUESTION IS HOW LONG IS SEVERAL WEEKS?
Tourer
Joined: May 2009
Posts: 260
Likes: 0
From: Born and raised in the Ohio.
I ordered some 12" Monkey bars and they took about a month to arrive. Ordered power mirrors and house party system for road glide. Power mirrors also took a month to arrive because like the monkey bars they were also on back order. but the house party stereo didn't show up, and I just emailed them again and they said house party system could be several more weeks due to hawg wired not getting amps to Yaffe. wonder if there is any truth to this. My stereo will probably show up about September when my riding will start cutting back. but my REAL QUESTION IS HOW LONG IS SEVERAL WEEKS?
A month on them bars aint to bad.
I no for a fact that Hawg-Wired has had the bottom plates for there Satelite amps on B/O. Yaffes House Party Stereo consists of these satelite amps.
I placed a order w/Yaffe on Febuary 13th in Columbus, Ohio at the EZRider Show. I will recieve my final installment of this order on Thursday of this week!!! So it took about 2 months.
I placed an order w/Paul last year and bought Stretched Saddlebags and His 'Chupa' rear fender. That took 3 months! Parts were painted to match my bike b/4 shipping.
I'm not bashing anyone or any opinion of anyones, that has replied to this thread. But my 'Yaffe Stuff' is F%&*-N Bad!!! thats just my .02
Stellar HDF Member
Joined: Mar 2010
Posts: 2,625
Likes: 129
From: Black River Falls, WI.
call back
I called and left a message Monday evening and got a call back this afternoon (Wednesda) from one of his employees and he left me a message with his cell phone number in case they can't answer the shop phone. Was very professional and by the time I played his message it was after 5 in AZ so i will try them back tomorrow morning. Was profesionally appologetic and admitted the delay up front. I think tey are trying VERY hard to get caught up. Like other have said, great stuff too!!
Kris
Kris
Novice
Joined: Apr 2011
Posts: 24
Likes: 0
From: Cali
[quote=DR. V-TWIN;
Here is what he siad verbatim.
"
[B]We are doing the best we can here at Bagger Nation. The problem is not our commitment for customer service Its our inability to call everyone back in a timely manner. We are completely over run and cannot even come close to keeping up. We are fielding 400 to 500 calls a day and have two and a half salesmen to deal with everyone. If each guy works a solid eight hours on the phones (no breaks or getting out of his chair) and gives each call 5 minutes he can handle 96 calls a day. So you can see if he does the math we end up with 100 more calls than we are able to handle DAILY!!! While we address these issues, hire and train new help, expand our inventory and shipping capabilities our customers are either going to have to learn to be patient with us, plan farther ahead for their needs or take their business elsewhere. Ive always said at our shop that you have three choices: Fast, Cheap or Awesome You can pick one [/B]
Yaff
What a weak response! Sounds like a personal problem to me. His prices aren't that good to justify such poor customer service. He can certainly hire another sales person to field more calls. I feel customer service is just as important as the product itself. It's only a matter of time before Paul realizes this. Too many others out there making quality products, and putting a premium on customer service, to have to put up with this. IMO
Here is what he siad verbatim.
"
[B]We are doing the best we can here at Bagger Nation. The problem is not our commitment for customer service Its our inability to call everyone back in a timely manner. We are completely over run and cannot even come close to keeping up. We are fielding 400 to 500 calls a day and have two and a half salesmen to deal with everyone. If each guy works a solid eight hours on the phones (no breaks or getting out of his chair) and gives each call 5 minutes he can handle 96 calls a day. So you can see if he does the math we end up with 100 more calls than we are able to handle DAILY!!! While we address these issues, hire and train new help, expand our inventory and shipping capabilities our customers are either going to have to learn to be patient with us, plan farther ahead for their needs or take their business elsewhere. Ive always said at our shop that you have three choices: Fast, Cheap or Awesome You can pick one [/B]
Yaff
What a weak response! Sounds like a personal problem to me. His prices aren't that good to justify such poor customer service. He can certainly hire another sales person to field more calls. I feel customer service is just as important as the product itself. It's only a matter of time before Paul realizes this. Too many others out there making quality products, and putting a premium on customer service, to have to put up with this. IMO
Former Sponsor
Joined: Jan 2009
Posts: 19,364
Likes: 40
From: Los Angeles, CA
I am going to stop by Paul's booth in Laughlin and say hi. He is a very mellow guy in person. I'll mention this again and see what he says. I keep trying to convince him to hire me to handle this kind of stuff. Maybe I will be successful this year, who knows. If you do call, put in a good word. Anyone who knows me is aware of the kind of customer service I provide. A happy customer and a quality product in a timely fashion is my goal. It is not always possible, but whenever it is I provide it.
Drew
Drew
Drew
Drew
Road Warrior
Joined: Apr 2008
Posts: 1,517
Likes: 2
From: the frozen tundra of the "Windy City"
I have not had the same problems with Yaffe... I will tell you that the product is fabulous! I love my bars and I would definately plan longer to get his product, it is a hot seller now!
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