Fuel Moto Issues
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Outstanding HDF Member
Joined: Sep 2005
Posts: 3,475
Likes: 3
From: Southeast Wisconsin
Fuel Moto Issues
I know many of you love Fuel Moto, and since they are from Wisconsin, I wanted to as well. After my experience with them, it just isn't gonna happen, and I thought I should let the forum know my opinions.
I bought a Power Commander V from them last summer. I gave them the specific configuration I had: SE air cleaner and SE touring mufflers and they said they had a map for me. I trusted them and ordered the unit. After installation the bike idled like crap and I let them know via email. They wanted me to hook up a laptop and call them so they could walk me through fine tuning. Problem is, I didn't have a laptop at that time. I lived with the problem but it has gotten worse this summer. The muffler tips are ash grey and are actually lighter than they were with the Harley download. Instead of calling them I decided to contact Power Commander instead. They told me they don't even have a map for my configuration! They also recommended an auto tuner, which is fine but it's another $200+. Tonight I decided I would download the CD Fuel Moto sent me on my newly aquired laptop. I figured I could at least start playing with the adjustments and maybe make it better. Big problem though...they sent me the wrong CD and the wrong written instructions. Seriously...what kind of company provides this type of customer service? Many folks on this site like to hammer the MOCO - myself included - but their download was heads and shoulders above the unit Fuel Moto sent me. For me, I will stick with the engineers at Harley even if they let us down from time to time. The fact that Power Commander doesn't have a map for such a common configuration and the fact that Fuel Moto totally let me down tells me all I need to know about both companies.
I bought a Power Commander V from them last summer. I gave them the specific configuration I had: SE air cleaner and SE touring mufflers and they said they had a map for me. I trusted them and ordered the unit. After installation the bike idled like crap and I let them know via email. They wanted me to hook up a laptop and call them so they could walk me through fine tuning. Problem is, I didn't have a laptop at that time. I lived with the problem but it has gotten worse this summer. The muffler tips are ash grey and are actually lighter than they were with the Harley download. Instead of calling them I decided to contact Power Commander instead. They told me they don't even have a map for my configuration! They also recommended an auto tuner, which is fine but it's another $200+. Tonight I decided I would download the CD Fuel Moto sent me on my newly aquired laptop. I figured I could at least start playing with the adjustments and maybe make it better. Big problem though...they sent me the wrong CD and the wrong written instructions. Seriously...what kind of company provides this type of customer service? Many folks on this site like to hammer the MOCO - myself included - but their download was heads and shoulders above the unit Fuel Moto sent me. For me, I will stick with the engineers at Harley even if they let us down from time to time. The fact that Power Commander doesn't have a map for such a common configuration and the fact that Fuel Moto totally let me down tells me all I need to know about both companies.
I know many of you love Fuel Moto, and since they are from Wisconsin, I wanted to as well. After my experience with them, it just isn't gonna happen, and I thought I should let the forum know my opinions.
I bought a Power Commander V from them last summer. I gave them the specific configuration I had: SE air cleaner and SE touring mufflers and they said they had a map for me. I trusted them and ordered the unit. After installation the bike idled like crap and I let them know via email. They wanted me to hook up a laptop and call them so they could walk me through fine tuning. Problem is, I didn't have a laptop at that time. I lived with the problem but it has gotten worse this summer. The muffler tips are ash grey and are actually lighter than they were with the Harley download. Instead of calling them I decided to contact Power Commander instead. They told me they don't even have a map for my configuration! They also recommended an auto tuner, which is fine but it's another $200+. Tonight I decided I would download the CD Fuel Moto sent me on my newly aquired laptop. I figured I could at least start playing with the adjustments and maybe make it better. Big problem though...they sent me the wrong CD and the wrong written instructions. Seriously...what kind of company provides this type of customer service? Many folks on this site like to hammer the MOCO - myself included - but their download was heads and shoulders above the unit Fuel Moto sent me. For me, I will stick with the engineers at Harley even if they let us down from time to time. The fact that Power Commander doesn't have a map for such a common configuration and the fact that Fuel Moto totally let me down tells me all I need to know about both companies.
I bought a Power Commander V from them last summer. I gave them the specific configuration I had: SE air cleaner and SE touring mufflers and they said they had a map for me. I trusted them and ordered the unit. After installation the bike idled like crap and I let them know via email. They wanted me to hook up a laptop and call them so they could walk me through fine tuning. Problem is, I didn't have a laptop at that time. I lived with the problem but it has gotten worse this summer. The muffler tips are ash grey and are actually lighter than they were with the Harley download. Instead of calling them I decided to contact Power Commander instead. They told me they don't even have a map for my configuration! They also recommended an auto tuner, which is fine but it's another $200+. Tonight I decided I would download the CD Fuel Moto sent me on my newly aquired laptop. I figured I could at least start playing with the adjustments and maybe make it better. Big problem though...they sent me the wrong CD and the wrong written instructions. Seriously...what kind of company provides this type of customer service? Many folks on this site like to hammer the MOCO - myself included - but their download was heads and shoulders above the unit Fuel Moto sent me. For me, I will stick with the engineers at Harley even if they let us down from time to time. The fact that Power Commander doesn't have a map for such a common configuration and the fact that Fuel Moto totally let me down tells me all I need to know about both companies.
__________________
Jamie Long / Fuel Moto USA
The USA's Leader V-Twin EFI & Performance www.fuelmotousa.com
Contact 920-423-3309
Email jamie@fuelmotousa.com
Jamie Long / Fuel Moto USA
The USA's Leader V-Twin EFI & Performance www.fuelmotousa.com
Contact 920-423-3309
Email jamie@fuelmotousa.com
Outstanding HDF Member
Joined: Nov 2008
Posts: 2,246
Likes: 19
From: Cypress, TX
You can't tune it without a computer. There are subtle differences in every bike. Dynojet doesn't have maps for nearly as many combos as FM.
Seasoned HDF Member
Joined: Apr 2006
Posts: 10,675
Likes: 95
From: Billings,Mt.
Cant ask for better service!
If FM did make a mistake,at least their willing to work with you.
If FM did make a mistake,at least their willing to work with you.
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Seasoned HDF Member
Joined: Oct 2007
Posts: 56,052
Likes: 87,491
From: Western South Dakota
I think that you should take a cruise over to FM and introduce yourself and get your bike fixed rather than whining about the service when you really haven't given them the chance to do so..
Did you unplug the sensors from your ecm and put the dummy plugs on them?
Did you unplug the sensors from your ecm and put the dummy plugs on them?
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Unofficial HDF Chaplain
Joined: Dec 2009
Posts: 21,128
Likes: 18,024
From: san diego
listen, I didn't even buy anything from them and I know better, that these guys are stand up people. You don't get that many great reviews on the net by being bad at what you do. As a professional mechanic, every time Jamie posts something, it makes sense, and is sound mechanically. Seeing as you seem to be the only person having trouble with them, I would suggest you look in a mirror, and locate your problem
Seasoned HDF Member
Joined: Feb 2009
Posts: 5,542
Likes: 6,187
From: In your head rent free
There is a reason people like Fuelmoto. I've seen them help a lot of posters that didn't even get their units from them. you have to at least give them a chance to make it right before you flame.