Meancitycycle, saddly dissappointed
Elite HDF Member
Joined: Apr 2009
Posts: 3,542
Likes: 161
From: Booming metropolis
I don't understand why people feel the consumer should be responsible for talking to a company owner before doing anything else. The consumer should expe t nothing less than a good product at a fair price. If a company doesn't provide that shame on the owner. Its the owners responsibility to implement quality control.checks. I they fail shame on them. The consumer shouldn't have to tip toe around the issue to get it resolved.
I talked to Flamed96 on the phone this morning and I thought he would have posted that. I will not go into details on what we discussed but it has been resolved and that is where I will leave it.
I have said this before and I will say it again. If you ever have a problem with any of our work call the shop and ask for me. I reply to every email no matter how minuet it is just to confirm to the sender that their email was received. More than once though I will reply to an email only to have it bounce and then get flamed for not replying to that persons email. I have always and always will put the customer first. It don't do any of our customers to not be happy with their seat and certainly doesn't do us any good to have a unhappy customer. I want all of our customers to be 100% satisfied and that is the bottom line and that is how MCC has become what it is today. I know we cannot make everybody happy but we give 110% trying to.
I have said this before and I will say it again. If you ever have a problem with any of our work call the shop and ask for me. I reply to every email no matter how minuet it is just to confirm to the sender that their email was received. More than once though I will reply to an email only to have it bounce and then get flamed for not replying to that persons email. I have always and always will put the customer first. It don't do any of our customers to not be happy with their seat and certainly doesn't do us any good to have a unhappy customer. I want all of our customers to be 100% satisfied and that is the bottom line and that is how MCC has become what it is today. I know we cannot make everybody happy but we give 110% trying to.
Elite HDF Member
Joined: Apr 2009
Posts: 3,542
Likes: 161
From: Booming metropolis
Wow I agree. I was surprised with the less than gracefull response too. Don't think id send the seat back if it was mine.
Elite HDF Member
Joined: Apr 2009
Posts: 3,542
Likes: 161
From: Booming metropolis
I talked to Flamed96 on the phone this morning and I thought he would have posted that. I will not go into details on what we discussed but it has been resolved and that is where I will leave it.
I have said this before and I will say it again. If you ever have a problem with any of our work call the shop and ask for me. I reply to every email no matter how minuet it is just to confirm to the sender that their email was received. More than once though I will reply to an email only to have it bounce and then get flamed for not replying to that persons email. I have always and always will put the customer first. It don't do any of our customers to not be happy with their seat and certainly doesn't do us any good to have a unhappy customer. I want all of our customers to be 100% satisfied and that is the bottom line and that is how MCC has become what it is today. I know we cannot make everybody happy but we give 110% trying to.
I have said this before and I will say it again. If you ever have a problem with any of our work call the shop and ask for me. I reply to every email no matter how minuet it is just to confirm to the sender that their email was received. More than once though I will reply to an email only to have it bounce and then get flamed for not replying to that persons email. I have always and always will put the customer first. It don't do any of our customers to not be happy with their seat and certainly doesn't do us any good to have a unhappy customer. I want all of our customers to be 100% satisfied and that is the bottom line and that is how MCC has become what it is today. I know we cannot make everybody happy but we give 110% trying to.
Outstanding HDF Member
Joined: May 2007
Posts: 3,077
Likes: 26
I didn't think MCC was out of line.
Road Warrior
Joined: Oct 2007
Posts: 1,398
Likes: 74
From: Lafayette, IN.
I want to say two things here;
1. Some of you have fictional ideas of great customer service that I have yet to experience in dealing with vendors. I've dealt with MCC and was treated fairly. I don't know a single person that is associated with them but, that is the straight truth.
2. That particular seat that the OP received was shockingly bad and he had a right to be pissed but, I still would not hesitate to use MCC if I needed a seat mod based on my own personal experience.
1. Some of you have fictional ideas of great customer service that I have yet to experience in dealing with vendors. I've dealt with MCC and was treated fairly. I don't know a single person that is associated with them but, that is the straight truth.
2. That particular seat that the OP received was shockingly bad and he had a right to be pissed but, I still would not hesitate to use MCC if I needed a seat mod based on my own personal experience.
Elite HDF Member
Joined: Apr 2009
Posts: 3,542
Likes: 161
From: Booming metropolis
Yes I saw them. The reason I was surprised was it seems that MCC is owned operated by a very nice guy based on his prior posts I have read in the past couple years. And I would have like them to.take responsibilty rather than chastise somebody for.not calling first. Id be embarrassed img employee sent something out like that picture showed
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Outstanding HDF Member
Joined: May 2007
Posts: 3,077
Likes: 26
Last comment & I'm out. There's a little blame on each side of this issue as far as I'm concerned.
1) If the OP received the seat in the condition posted that fault falls 100% in the hands of Allen & MCC! Period.
2) If in fact Allen had his email set to send out auto-replys as stated then the OP should have picked up the damn phone!
1) If the OP received the seat in the condition posted that fault falls 100% in the hands of Allen & MCC! Period.
2) If in fact Allen had his email set to send out auto-replys as stated then the OP should have picked up the damn phone!
I agree 100 percent.
Also, as I recall, the OP admitted un-stapling the cover and messing with it himself (albeit in an attempt to fix it). In MY book, right then and there he forfeited his right to return it. Put yourself in MCC's shoes. Your customer ADMITS to undoing the cover and trying to fix it. Any evidence of the condition of how the seat left the shop is now destroyed. Not saying that the seat did not ship messed up, or that the OP did that to the seat himself, but he should have left it ALONE until he had spoken with Alan.
I would have been pissed as hell too if the seat showed up like that, but as has been said, if Alan sent out an auto email response stating he was on vacation, and to CALL the shop with any issues, the OP should have:
a. left the damn thing alone and not messed with it
b. CALLED the shop. Email does NOT always work! Ever had someone SWEAR they sent you an email that you never got? Spam filters, both on your computer, and on your ISP's servers can prevent mail from getting to you. **** happens people.
c. I personally would not have posted about it UNTIL I had personally spoken with the shop owner to try and resolve the issue.
Finally, the man DOES have the right to take a vacation, and NOT conduct business personally while doing so.
Outstanding HDF Member
Joined: Jan 2011
Posts: 2,590
Likes: 31
From: Western Illinois, land of bad roads, and corrupt politicians
It's Friday night.... don't you people have anything better to do than bitch and moan about something that doesn't concern you?
The issue has been resolved between MCC and the OP......Case closed.
The issue has been resolved between MCC and the OP......Case closed.