Eastern performance is a first class company!!!
Thread Starter
|
Grand HDF Member
Joined: Oct 2009
Posts: 3,932
Likes: 882
From: SOON TO BE A SAFE AMERICA
Eastern performance is a first class company!!!
I just wanted to give a shout out for EASTERN PERFORMANCE CYCLES.
During the "Delmarva Bike week", I made it a point to visit them to purchase some parts that I wanted. Unfortunately, they didn't have on hand what I wanted. I was told to get w/ them after the event on Monday.
I called them and ordered some nice "Custom Dynamics" LED's (thanks to "BigDaddyMike") and a "Pro Pad" airwing luggage rack flag pole. Two days later I get the goodie box from UPS.
Like a kid in a candy store, I ripped the box apart to add the new goodies to my scoot. As I took out the LED lights, I realized that they sent me out the wrong light. (I was shipped rear pancake red led lights instead of the front amber bullet style led lights)
Anyway, I called Derick and told him what was on the order sheet and what was actually shipped. He put me on hold for a minute or two and then said that he was putting the correct led's in the mail and along w/ a shipping envelop to send the wrong ones back.
Now is that GREAT customer service or what? I didn't have to send them the wrong ones back first and then wait for the correct led's lights.
In this day and time, it's really good to have a great company do as they say, and not make the customer wait because of their mistake.
If you haven't already ordered anything from these guys, I would highly recommend them. Top Notch company, great selection of parts, no sales tax if from out of state and free shipping. I always check with them first and they will also match prices on any product that they carry.
And by the way, these LED's lights are bright as hell and Pro Pad (forum sponsor) airwing luggage rack flag pole first class.
Cheers, and Ride Safe!
YB
Club Member
Joined: Feb 2007
Posts: 5,335
Likes: 0
From: Tidewater
Wish I'd have known you were there Paul. I went up with a friend on Saturday. We both salivated over new wheels for our bikes. I am going to order mine next week! Eastern performance is one of the best, especially for us guys on the 'right' coast! Jonathan, Brian and the rest of the crew are really top notch!
Thread Starter
|
Grand HDF Member
Joined: Oct 2009
Posts: 3,932
Likes: 882
From: SOON TO BE A SAFE AMERICA
Wish I'd have known you were there Paul. I went up with a friend on Saturday. We both salivated over new wheels for our bikes. I am going to order mine next week! Eastern performance is one of the best, especially for us guys on the 'right' coast! Jonathan, Brian and the rest of the crew are really top notch!
Yeah Mike, I think I saw the rims that you were checking out. They looked pretty sick! Also did you see or sit on that brand new saddlemen seat with the memory foam and gel?
YB
Road Captain
Joined: Sep 2005
Posts: 555
Likes: 75
From: California
Trending Topics
Tourer
Joined: Sep 2011
Posts: 250
Likes: 0
From: Long Island
Eastern
I bought from them many times when I was building. Agreed, top notch.
No worries ordering from them.
No worries ordering from them.
HD Forum Stories
The Best of Harley-Davidson for Lifelong Riders
10 Worst Harley-Davidson Motorcycles Ever
Pouria Savadkouei
Killer Custom's Jail Break Is The Breakout That Refused to Blend In
Verdad Gallardo
Crazy Bunderbike Build Looks Amazing, But Is It Impossible to Ride?
Verdad Gallardo
Harley-Davidson Reveals Super Cool Cafe Racer Concept
Verdad Gallardo
Engraved Rebellion: Inside Bundnerbike's Glam Rock II
Verdad Gallardo
10 Motorcycles You Should Never Buy
Joe Kucinski
10 Things Harley-Davidson Needs to Fix in 2026
Verdad Gallardo
Southpaw Super Glide: A Left-Hand-Drive 1979 Harley FXE Built to Fit the Rider
Verdad Gallardo
The Best and Worst Harley-Davidson Moves of 2025
Verdad Gallardo
Intermediate
Joined: Jul 2011
Posts: 33
Likes: 0
From: Kailua, HI
I bought some Vance & Hines Big Radius' from them off E-bay back in 05, when I recieved them, I realized I bought the wrong ones. I figured I would have to eat the return shipping, then noticed that I lived only 15 miles from them. I called them, told them what I did, they said, "Bring them on up, and we'll swap em out for ya"! Awesome shop. Will definately buy from them when I get back on the Main Land.