Harley Phone Numbers
Cruiser
Joined: Feb 2008
Posts: 240
Likes: 3
From: Norman Oklahoma
If i had known then what i know now there would not be riding a Harley. Spent thousands getting the thing right .From the wobble in the long sweeping turns to the sorry cam chain tensioners . To the main breaker that left me stranded.I would like to see some of the engineers that designed my 03 RoadKing so i could have a good laugh . I am in to deep to sell and get something else . sorry for the rant. Also this is my 8th Harley.i have been riding for 60 years
Extreme HDF Member
Joined: Dec 2007
Posts: 13,402
Likes: 941
From: Illinois
Botlefedponey - Where does your perception of HD come from? Have you been sniffing to much paint fumes?
Your assessment of the typical HD buyer and the Companies objectives are wholly with out foundation, facts and totally lacking merit.
Your assessment of the typical HD buyer and the Companies objectives are wholly with out foundation, facts and totally lacking merit.
Last edited by lh4x4; Oct 3, 2011 at 10:41 PM.
Seasoned HDF Member
Joined: Mar 2010
Posts: 19,982
Likes: 6,110
From: Florida
This is why I will never buy another new Harley. I have bought 6 new ones;never had a problem with any of them, but I've read & heard so many horror stories, I will only buy lo-mile used. Figure the $$ I save buying used will be offset if I have to spend anything on repairs.
BTW can someone explain the term "Scissored crank"? What causes it?
BTW can someone explain the term "Scissored crank"? What causes it?
Outstanding HDF Member
Joined: Dec 2009
Posts: 2,312
Likes: 12
From: Missouri
under warranty??? if it is ride the ever loving freaking snot out of it, hope it blows and they have to put new motor in it on their dime.
OR, bite the bullet and trade it in and move on.
OR, bite the bullet and trade it in and move on.
Thread Starter
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Cruiser
Joined: Apr 2008
Posts: 137
Likes: 0
It comes from the fact that not one person in Harley can get off their *** and return a customer phone call. Is that a company trait that is driven by customer satisfaction or money? It comes from the fact that how many Harley shops do you see that has NO bikes and just shirts? Do you see GM,Ford,Dodge, with dealers to sell shirts? How about Suzuki,Honda,Yamaha? Do they have entire markets dedicated to just selling their brand?
Yes there MAY be some speculation on my part about Harleys company objectives but anyone that does not have their head up their *** or maybe Has been sniffing paint fumes can see that Harley puts their BRAND first and everything else comes after that.
If they did not focus so much on their branding they would no way be able to get away with such **** poor customer service. It’s a fantastic marketing strategy I will give them that, sad thing is if they focused on delivering a quality bike to go along with their BRAND they have created they could and would have the world by the *****!
Last edited by botlefedpony; Oct 4, 2011 at 10:17 AM.
Cruiser
Joined: Dec 2009
Posts: 225
Likes: 0
From: DFW
Their email format appears to be firstname.lastname@harley-davidson.com. Look up the execs names and start firing away. I keep trying until I get a hit. While you are not likely to get a response from them, you are shooting to get into their exec complaints process that is probably behind the scenes.
Stellar HDF Member
Joined: Jul 2009
Posts: 2,476
Likes: 193
From: Las Vegas, NV
As I stated earlier; the first step is to send an actual letter as email and phone calls are often ignored and I'm not sure that they count when trying to document an issue. Once you've done that I would start with your state DMV and/or your state Attorney General office and see where your next letter should go. Clearly calling the "customer no-service" desk is not going to solve your problem.
Another option is to ask your dealer to have a factory rep take a look at the bike; if your current dealer is unwilling go to another dealer.
Another option is to ask your dealer to have a factory rep take a look at the bike; if your current dealer is unwilling go to another dealer.
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Road Warrior
Joined: Mar 2010
Posts: 1,967
Likes: 18
From: Florida
I have had two problems with two different bikes. Never had a problem with cust service and they did call me back. I didn't win either.... even when I wrote the President of the company Matt Levatich and I sent some bad bearings back.
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Cruiser
Joined: Apr 2008
Posts: 137
Likes: 0
Toyota had one of the largest recalls ever in the last few years; they didnt hide behind customer service 800 numbers. Hell they even had TV advertisements about it. Its pretty damn sad that a US company wont even return your phone calls!
And what is even worse is I did manage to get through to a person in the corporate office that talked to me very briefly about the issues on my bike today through an industry contact. The only reason they talked to me was as a favor to my friend. He basically said good luck. His suggestion was recommending me to a dealer that would get me a good price on a new bike and let the problem go down the road.
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