Do not buy from phat performance!!!
Outstanding HDF Member
Joined: Jan 2008
Posts: 3,328
Likes: 15
From: Pacific Northwest
I read your entire post plus all of your replies and I get it: you're really pissed. But I gotta agree, the only one that needs to"get real" is the man that bought the shocks.
Dude, you bought them from a discount supplier, not the manufacturer. You did that to save a buck but they came with a spring rate that is too stiff. Send them to Progressive and have the correct spring rate installed and go ride your bike. And give those babies a little break-in time. Shocks need that just like a new motor does.
Dude, you bought them from a discount supplier, not the manufacturer. You did that to save a buck but they came with a spring rate that is too stiff. Send them to Progressive and have the correct spring rate installed and go ride your bike. And give those babies a little break-in time. Shocks need that just like a new motor does.
Road Captain
Joined: Jun 2008
Posts: 549
Likes: 0
From: Ft Myers FL
There is a link on the bottom of their web site that is cleverly disguised as "Return Policy". Just saying
Thread Starter
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Road Master
Joined: Nov 2009
Posts: 997
Likes: 3
From: Charlotte, N.C.
And I still disagree with all of you due to my personal experience with business. I own a small car lot and I refuse to purchase certain types of vehicles due to my mechanical experience with these vehicles. I do not make those particular cars but I KNOW that they do not hold up well or just wont satisfy my customer so i wont sell them. I am also a certified mechanic and have education in this area. The parts that I use are quality parts that I get from the dealer and on a rare occasion NAPA. If something goes wrong or the customer is not happy I make it right no questions ask. People work hard for their money and I will not rip folks off by selling them something that will not work for them. I run an honest business and i disclose everything. No one is pissed here but based on my experience if you take care of the customers they will take care of you.
Cruiser
Joined: Jul 2011
Posts: 203
Likes: 1
From: Sacramento Delta
Do you really think it's fair to ask a retailer to accept something for return because you didn't do your homework? If so, where do you draw the line? My wife decided she doesn't like her wedding dress after the wedding and wants to return it. I decided I really don't need that 94" TV after watching the Superbowl on it and want to return it. You buy a new Harley and then after a nice long trip decide you don't like it because it's kind of loud and the color isn't quite right. Now let's take it one step further, if Phat Preformance accepted returns and had sent you a set of shocks that someone had installed, used and then returned, how would you feel about getting those. let alone paying full price for them?
Former Sponsor
Joined: Jan 2009
Posts: 19,364
Likes: 40
From: Los Angeles, CA
On a side note, if youa re not happy with the 940's, I will spending some time with Terry Davis of terry Cable today and will be providing as much info as I can on his bagger shocks which provide 1" more of travel than other shocks on the market and a much better rebound rate. I am waiting for him to get in so i can provide the most accurate info available as he is the man who has designed and built these shocks.
As far as who is happy with what, I don't have time to argue although being in retail I would much rather provide a product that I know the customer will be happy with as oppsoed to a product that might satisfy the customer. Due to the fact that so many aftermarket products are available for our bikes, it can be tricky navigating what will work for each person. Each person is different as well as far as what is acceptable and what is not.
Everything is extremely subjective.
Drew
As far as who is happy with what, I don't have time to argue although being in retail I would much rather provide a product that I know the customer will be happy with as oppsoed to a product that might satisfy the customer. Due to the fact that so many aftermarket products are available for our bikes, it can be tricky navigating what will work for each person. Each person is different as well as far as what is acceptable and what is not.
Everything is extremely subjective.
Drew
Thread Starter
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Road Master
Joined: Nov 2009
Posts: 997
Likes: 3
From: Charlotte, N.C.
Do you really think it's fair to ask a retailer to accept something for return because you didn't do your homework? If so, where do you draw the line? My wife decided she doesn't like her wedding dress after the wedding and wants to return it. I decided I really don't need that 94" TV after watching the Superbowl on it and want to return it. You buy a new Harley and then after a nice long trip decide you don't like it because it's kind of loud and the color isn't quite right. Now let's take it one step further, if Phat Preformance accepted returns and had sent you a set of shocks that someone had installed, used and then returned, how would you feel about getting those. let alone paying full price for them?
Specifically designed to deliver a comfortable ride at a 1" lowered stance. Built around our "Best in Class" IAS technology, The Ultra Touring shocks utilize all the suspension travel provided by these 13" eye to eye units, but provide a 1" lowered ride height. The unique Ultra Touring spring combination not only delivers a lowered ride height while its being ridden, but also while its on the side stand.
Fits 1980-UP Harley Davidson Touring models.
Thread Starter
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Road Master
Joined: Nov 2009
Posts: 997
Likes: 3
From: Charlotte, N.C.
940's
On a side note, if youa re not happy with the 940's, I will spending some time with Terry Davis of terry Cable today and will be providing as much info as I can on his bagger shocks which provide 1" more of travel than other shocks on the market and a much better rebound rate. I am waiting for him to get in so i can provide the most accurate info available as he is the man who has designed and built these shocks.
As far as who is happy with what, I don't have time to argue although being in retail I would much rather provide a product that I know the customer will be happy with as oppsoed to a product that might satisfy the customer. Due to the fact that so many aftermarket products are available for our bikes, it can be tricky navigating what will work for each person. Each person is different as well as far as what is acceptable and what is not.
Everything is extremely subjective.
Drew
As far as who is happy with what, I don't have time to argue although being in retail I would much rather provide a product that I know the customer will be happy with as oppsoed to a product that might satisfy the customer. Due to the fact that so many aftermarket products are available for our bikes, it can be tricky navigating what will work for each person. Each person is different as well as far as what is acceptable and what is not.
Everything is extremely subjective.
Drew
Your right and I totally agree with you. I am thinking that my mistake was applying my average weight of 180lbs, which is also the exact standard Harley Davidson uses to create their psi numbers for their air shocks, and the way I ride and how my bike is setup to this product. I think the 940's are for very heavy bikes and heavy riders. This was however not in the description I think progressive should setup a chart that gives the weight ratio that these and other shocks should be run at to give the best ride and optimum performance. Other companies should do this also. Common sense will tell you that different shocks will perform at different levels due to internal design and the application they are used for. Everyone I spoke with said these shocks were the best and most comfortable so i went for it. I guess I am part of the few who do not think so. I have sent these shocks to progressive to have the springs changes and we will see once I get them back. With the springs that come in this shock the ride is way to stiff and bumpy for a RK with a 180lbs rider and a 30lbs load, I promise you will feel every bump in the road.
Oh and for your test of these shocks I would have four different riders, light weight with moderate load, medium weight rider with moderate load, heavy rider moderate load, and touring rider with passenger with heavy load. And based on what those riders say and feel this will give and Idea where these shocks perform the best at. This information should be included in the description when these shocks are advertised.
Last edited by fireaxxe; Oct 4, 2011 at 10:40 AM. Reason: Shock test explanation
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Stellar HDF Member
Joined: Feb 2010
Posts: 3,121
Likes: 489
From: sunny florida
your beef should be with Progressive then not Phat , if Progressive would let him return used shocks I 'm sure he would refund them for you , but if he can't get credit he won't , the product description is Progressives not Phats , I've ran the 940's and liked them , some people that tried them hated them , it is all subjective and unless they post a 30 day satisfaction guarantee you should assume there is not one
You sir are missing my point entirely, those things you spoke of are frivolous, I havent used them and just want my money back for no reason. The only homework I did not do is go ride a 2009 RK with this shock on it. It took 2 months to settle on these shocks and the REASON I do not like the ride is because they do not perform as advertised for my bike. Let me feed you the description again
Specifically designed to deliver a comfortable ride at a 1" lowered stance. Built around our "Best in Class" IAS technology, The Ultra Touring shocks utilize all the suspension travel provided by these 13" eye to eye units, but provide a 1" lowered ride height. The unique Ultra Touring spring combination not only delivers a lowered ride height while its being ridden, but also while its on the side stand.
Fits 1980-UP Harley Davidson Touring models.
Specifically designed to deliver a comfortable ride at a 1" lowered stance. Built around our "Best in Class" IAS technology, The Ultra Touring shocks utilize all the suspension travel provided by these 13" eye to eye units, but provide a 1" lowered ride height. The unique Ultra Touring spring combination not only delivers a lowered ride height while its being ridden, but also while its on the side stand.
Fits 1980-UP Harley Davidson Touring models.
Your right and I totally agree with you. I am thinking that my mistake was applying my average weight of 180lbs, which is also the exact standard Harley Davidson uses to create their psi numbers for their air shocks, and the way I ride and how my bike is setup to this product. I think the 940's are for very heavy bikes and heavy riders. This was however not in the description I think progressive should setup a chart that gives the weight ratio that these and other shocks should be run at to give the best ride and optimum performance. Other companies should do this also. Common sense will tell you that different shocks will perform at different levels due to internal design and the application they are used for. Everyone I spoke with said these shocks were the best and most comfortable so i went for it. I guess I am part of the few who do not think so. I have sent these shocks to progressive to have the springs changes and we will see once I get them back. With the springs that come in this shock the ride is way to stiff and bumpy for a RK with a 180lbs rider and a 30lbs load, I promise you will feel every bump in the road.