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Old Dec 5, 2011 | 10:25 PM
  #1  
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Default J&S Customer Service

I've been using my J&S lift for over a year and it's been working great. A week ago Sunday I jacked up my bike and oil poured from the bottle jack. I emailed J&S and Cheryl took care of the problem. I had a new bottle jack on my doorstep the following Friday.

I wasn't happy the jack failed but was extremely happy about the way the situation was handled by J&S-thanks Cheryl.
 
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Old Dec 5, 2011 | 10:33 PM
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That is good to know that they value the customer. Thinks break, as long as they back it up
 
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Old Dec 5, 2011 | 10:37 PM
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Originally Posted by smithbrl
I've been using my J&S lift for over a year and it's been working great. A week ago Sunday I jacked up my bike and oil poured from the bottle jack. I emailed J&S and Cheryl took care of the problem. I had a new bottle jack on my doorstep the following Friday.

I wasn't happy the jack failed but was extremely happy about the way the situation was handled by J&S-thanks Cheryl.
Yea, I read they're using the cheap bottle jacks you'd find on the cheepo's. But, at least they back them up...I bought pit bull instead. Damn thing is built like a tank.
 
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Old Dec 5, 2011 | 11:59 PM
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For the prices they charge, I would hope they have good customer service
 
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Old Dec 6, 2011 | 05:22 PM
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Pitbull for me. During November they had free shipping. It's on its way
 
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Old Dec 7, 2011 | 12:20 PM
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Originally Posted by thenewrage
Pitbull for me. During November they had free shipping. It's on its way
I ordered a Pitbull as well in mid november. Still waiting, when did you order?
 
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Old Dec 7, 2011 | 05:46 PM
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just curious, what made you guys decide on the pitbull? i have a j&s and really like it can`t say i`ve seen the pitbull
 
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Old Dec 7, 2011 | 08:50 PM
  #8  
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For me it was mainly the extra lift. I went and sat next to my bike with my stool all the way up. I used the tranny cover as a reference since I will have it apart this winter to put new clutch cable on when I do my new bars. I then measured to where the J&S (18") would be and where the Pitbull (25") would be. Just thinking about 7 inches doesn't seem like much, seeing the difference of where I what I will be working on did. I would have to lower the stool and/or bend to work on it. Plus the lift is loaded with grease zerks (none on J&S) and to me that should only extend its life. It has a wider foot print which to some is a downfall, I see it as only positive because it may make things more stable overall. It has larger wheels (both made from same material) which IMO should only make it easier to roll around the garage. And last, I read a lot about bottle jack failures with J&S. While I know they are replaced for like two years for free, to me that says something is wrong. I didn't read about a single jack failure for Pitbull. Maybe I missed some bad reviews or maybe the J&S just has that much of the market saturated????

Either way, they are both the best jacks on the market, I just knew I was regret not speeding the little extra down the road.
 
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Old Dec 7, 2011 | 09:29 PM
  #9  
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No problems with my own J&S. I love that jack. I have done three engine R&R with it and all I did was put a floor jack under the rear tire to stabilize the bike when the engine assembly was removed. Recently installed a 120r using this jack.



If the Pitbull has the same general engineering and thought put into it as the J&S does... looks like it is a very good jack, too. I LIKE working off of a jack as opposed to a lift. I sit on my wheeled stool and can work for hours on end that way.
 

Last edited by wurk_truk; Dec 7, 2011 at 09:35 PM.
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Old Dec 7, 2011 | 09:37 PM
  #10  
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Just picked up my J & S jack in person Monday. I have to say they are a class act. Friendly service, got the "nickle tour" of the new building and even had the owner load it the truck. The only thing they build is Jacks. That's says something to me and I like the smaller footprint. Less to trip over. Both J & S and Pitbull are as stable as can be. I just went with the better cost and no shipping as I was going to be within five miles of the shop with Jamie and Fuel Moto.
 
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