Carlini Designs - Beautiful Bars but Horrible Service
Tourer
Joined: Apr 2011
Posts: 323
Likes: 1
From: Detroit
i got mine about 6 months back, was kinda pissed that i couldnt get them threw dr vtwin however was able to get my wires and cables (Dr V-twin made everything super easy) I had to order my bars, bushings, and risers threw carlini called a few times and talked to a person everytime, the risers were back ordered and I didnt get billed till they shipped
Former Sponsor
Joined: Jan 2009
Posts: 19,364
Likes: 40
From: Los Angeles, CA
The thing that is not mentioned in this thread is that their quality is first class all the way. Their products are always perfect.
Drew
Drew
Last edited by DR. V-TWIN; Dec 23, 2011 at 08:38 AM.
Road Warrior
Joined: Jun 2010
Posts: 1,960
Likes: 1
From: Miami, FL
The thing that is not mentioned in this thread is that their quality is first class all the way. Their products are always perfect. I was disappointed to lsoe teh slaes of tehir product as I sold a lot fo them, but I am at a place where there is nothing I can do. I'm still willing to sell Carlini's if you guys are reading this.
Drew
Drew
This leaves the potential customer (at least in my case) with a serious lack of confidence in them as a company/vendor.
With how pricey those damn bars are, I would think they could at least tell me if they work with factory heated grips and how far above the fairing they sit, two very reasonable questions if you ask me.
And don't get me started on how rough they leave the bars on the inside, makes running wires a nightmare, more so than it already is.
I never had a quality issue in the past, but something just ain't right over there @ Carlini, and with them being at the top end of price point in their category of the products they sell, they better get their act together quick, or it's only a matter of time before they can't afford to keep the doors open.
They even have spelling errors on their website on new products pictured and contradicting information about wire and cable lengths. One part of the website says not to inquire about wires/cables, then the home page says they sell wire/cable kits.
This might all sound like nitpicking, but when your bars cost almost $400 you need to be running a tight ship.
Just my $0.02
Thread Starter
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Advanced
Joined: Jun 2010
Posts: 78
Likes: 0
From: White City, SK
Resurrected their Service
Well I have to tell everyone that I received a call today from Tony Carlini the owner of Carlini Designs.
Tony explained the problems they have had with shipping to Canada and clarified that they are working to streamline the process.
He insured that I will receive the clamp as soon as possible and wanted to do everything he could to make sure that I was a happy customer.
I appreciate the call that I received and was happy that the owner himself spent the time to rectify this problem. It honestly sounds like they are working at making their business processes better. I'm guessing they read this thread so hopefully they will work on their technical knowledge as well (Firemedic).
Anyways, looks like it is a company that cares about their reputation in every country that they deal in.
Tony explained the problems they have had with shipping to Canada and clarified that they are working to streamline the process.
He insured that I will receive the clamp as soon as possible and wanted to do everything he could to make sure that I was a happy customer.
I appreciate the call that I received and was happy that the owner himself spent the time to rectify this problem. It honestly sounds like they are working at making their business processes better. I'm guessing they read this thread so hopefully they will work on their technical knowledge as well (Firemedic).
Anyways, looks like it is a company that cares about their reputation in every country that they deal in.
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Road Master
Joined: Mar 2008
Posts: 855
Likes: 1
From: Puyallup, WA
Just installed my Carlini 16" 1.5" thick bars and absolutely love them. I had zero issues with the ordering or delivery of my bars. I even got a blem set for $75 cheaper and I could not find any flaw. The only issue I had is they stated their new riser clamp for 1.5" bars would work under the stock fork housing (basically the riser clamp cover)....well it did not. I had to buy a replacement for a 2007 and older bike but I knew going in that it might be an isuse. Everything else I got from the DR and all is right with the world.