Landers Toad Suck Harley Davidson customer service !!!
Road Master
Joined: Sep 2010
Posts: 803
Likes: 1
From: Port St. Lucie FL
Had a similar experience at a place I least expected it....Rossmeyers HD in Daytona, during bike week no less. I bought a new header pipe from American Customs who was set up in the vendor area at Destination Daytona. The wrench who put the header on called me over and said u have oil coming from somewhere thats pooling around the lifter gasket area. Stuck my finger in, sure enough, came out with oil...nothing major but enough that I didn't want to ride the rest of the week without having it looked at. The Rossmeyer service entrance was literally 100 yards from there so I rolled on over. Explained the problem to the service writer, he said be patient, they had a lot of bikes in the shop, but they would help me. Took about 2 1/2 hours, but they found the leak. Apparently when my selling dealer installed my AN Big Sucker they didnt install it correctly. They took it off, reinstalled the backing plate the right way and put it back together....no more leak. When i asked how much I owed them they said $0...the bike was new and under warranty. I thought sure they would get me because it wasn't a stock part that cause the problem, and that they would get me good because it was bike week. I was pleasantly surprised and let them know it.
Road Warrior
Joined: Apr 2009
Posts: 1,757
Likes: 4
From: Northern Illinois
Was there a couple years ago on a tour and their customer service is exceptional along with their t-shirts. Glad it was nothing major. Did you happen to read the urban legend on why the area got the name toad suck?
I just returned from a solo road trip from Indiana, thru Illinois, Missouri, and Arkansas.
While in Conway Arkansas, the red and green light came on my speedometer so I got a room for the night and waited for Landers Toad Suck Harley Davidson to open the next morning.
Two other riders were waiting at the service entrance when I arrived, and at 9 a.m. the door opened and a beautiful young lady walked out and ask who was first in line and who had an appointment. When I told her that I was a traveler from Indiana, the other two riders told her that it was O.K. for me to go first. She quickly took the needed information and gave it to the service manager , who immeadiatly came out to look at my 2007 FLHTC. He had my scooter inside the shop and a mechanic looking at it within 10 min.. After waiting about 30 min. in the coustomer lounge, the mechanic came out and said that he had checked and tightened all the connections in the charging system, and everything checked out on the computer. He said that he still wanted to check the ground on the stator and that I should be ready to roll in about 10 more minutes.
When the paperwork came to the counter I told them to add it to the credit card that I was using for some of the neatest looking tee shirts I have seen in a long while ( You really need to check out the Toad Suck Tee shirt with the front view of the Toad rideing his scooter on the front and on the back it shows a rear view of the Toad with Toad "Plummers Crack" sticking up out of his bluejeans!!!!)
When she told me the total amount due, I ask her how much the service work was, and she said ----$0.00 . I told her that I had never seen a Harley dealership fix anything for $0.00 and she told me that good coustomer service is what helped them build their business.
When a dealership helps you out when you have an issue while rolling solo on the road, a simple "Thank You" is not enough, it needs to be documented in print on this forum so that any rider that goes thru Conway AR. will know that there is an honest dealership if they have an issue.
I want to once again say "Thank You" to the Toad Suck service department for doin what Ya did, when Ya did what Ya done !!!
Happy Trail's !!
While in Conway Arkansas, the red and green light came on my speedometer so I got a room for the night and waited for Landers Toad Suck Harley Davidson to open the next morning.
Two other riders were waiting at the service entrance when I arrived, and at 9 a.m. the door opened and a beautiful young lady walked out and ask who was first in line and who had an appointment. When I told her that I was a traveler from Indiana, the other two riders told her that it was O.K. for me to go first. She quickly took the needed information and gave it to the service manager , who immeadiatly came out to look at my 2007 FLHTC. He had my scooter inside the shop and a mechanic looking at it within 10 min.. After waiting about 30 min. in the coustomer lounge, the mechanic came out and said that he had checked and tightened all the connections in the charging system, and everything checked out on the computer. He said that he still wanted to check the ground on the stator and that I should be ready to roll in about 10 more minutes.
When the paperwork came to the counter I told them to add it to the credit card that I was using for some of the neatest looking tee shirts I have seen in a long while ( You really need to check out the Toad Suck Tee shirt with the front view of the Toad rideing his scooter on the front and on the back it shows a rear view of the Toad with Toad "Plummers Crack" sticking up out of his bluejeans!!!!)
When she told me the total amount due, I ask her how much the service work was, and she said ----$0.00 . I told her that I had never seen a Harley dealership fix anything for $0.00 and she told me that good coustomer service is what helped them build their business.
When a dealership helps you out when you have an issue while rolling solo on the road, a simple "Thank You" is not enough, it needs to be documented in print on this forum so that any rider that goes thru Conway AR. will know that there is an honest dealership if they have an issue.
I want to once again say "Thank You" to the Toad Suck service department for doin what Ya did, when Ya did what Ya done !!!
Happy Trail's !!
Intermediate
Joined: Mar 2010
Posts: 35
Likes: 0
I'm glad your experience at Toad Suck Harley Davidson turned out better than mine. Bought a new Ultra Classic there two years ago. Bought some highway pegs on the parts department recomendation and was told that if they didn't work out to bring them back and they would take care of them. When they didn't work they said they couldn't take them back because I had installed them. After some discussion they finally took them back. Ask about a lower seat. Said they could order one but when it comes in that it would be mine. Didn't order it. Why does Harley advertise a fit department when you can't try things out? Went in for some warranty work and they charged me $40 to diagnose a problem and said it wasn't a warranty issue. Also wanted to charge me for shop supplies. The only supplies used was the gas they burned running all over town to try and find a problem. I guess you have good experiences and bad one. I won't be back.
Dealerships like this are the ones that will survive even in a bad economy. The ones that snub you, treat you like they are doing you a favor and are in general a*holes are the ones that will fold sooner than later.
Road Warrior
Joined: Apr 2010
Posts: 1,764
Likes: 50
From: Gilbert, AZ
This dealer is a long way from me, but if I ever find myself in Conway, AR I will stop in and at least buy a shirt.
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Road Warrior
Joined: Oct 2008
Posts: 1,692
Likes: 22
From: Denham Springs, La
highwayking, I had a great experience with Blue Ridge Harley as well. They took us right in and replaced the front master cylinder cap and gasket that I knew was leaking and found the noise I had been hearing. It was a bad inner primary bearing. They let us have a bike to go get lunch. Great dealership!
