I just returned from a solo road trip from Indiana, thru Illinois, Missouri, and Arkansas.
While in Conway Arkansas, the red and green light came on my speedometer so I got a room for the night and waited for Landers Toad Suck Harley Davidson to open the next morning.
Two other riders were waiting at the service entrance when I arrived, and at 9 a.m. the door opened and a beautiful young lady walked out and ask who was first in line and who had an appointment. When I told her that I was a traveler from Indiana, the other two riders told her that it was O.K. for me to go first. She quickly took the needed information and gave it to the service manager , who immeadiatly came out to look at my 2007 FLHTC. He had my scooter inside the shop and a mechanic looking at it within 10 min.. After waiting about 30 min. in the coustomer lounge, the mechanic came out and said that he had checked and tightened all the connections in the charging system, and everything checked out on the computer. He said that he still wanted to check the ground on the stator and that I should be ready to roll in about 10 more minutes.
When the paperwork came to the counter I told them to add it to the credit card that I was using for some of the neatest looking tee shirts I have seen in a long while ( You really need to check out the Toad Suck Tee shirt with the front view of the Toad rideing his scooter on the front and on the back it shows a rear view of the Toad with Toad "Plummers Crack" sticking up out of his bluejeans!!!!)
When she told me the total amount due, I ask her how much the service work was, and she said ----$0.00 . I told her that I had never seen a Harley dealership fix anything for $0.00 and she told me that good coustomer service is what helped them build their business.
When a dealership helps you out when you have an issue while rolling solo on the road, a simple "Thank You" is not enough, it needs to be documented in print on this forum so that any rider that goes thru Conway AR. will know that there is an honest dealership if they have an issue.
I want to once again say "Thank You" to the Toad Suck service department for doin what Ya did, when Ya did what Ya done !!!
Happy Trail's !!

 

Glad you got it fix and underway...if I make in the area of Toad Suck, I'll stop and buy a tshirt and tell them about your post.....let them know we all appreciate great service and we let everyone know about it.....
Good on them!

 

Refreshing to hear stories like this.

 

My brother and friend of ours, we are going on a 10 day trip out that way. Thanks for the post. We will def stop at the dealer to get a shirt, and let them know about your post: hopefully we won't need the service you did. Great post and I agree, we don't ofter hear about the good crap with dealers.

 

Thats cool!

 

Had a very similar experience passing through NC a couple years ago at one of the Tilley's shops (there are 2 of them). Glad to hear you got excellent customer service and if'n I happen to be in the area I will be sure to make point of your post. Thanks for letting us know!!!!

 

i had to make a quick trip to google to find out that actually is a place called Toad Suck . i'd have to get a t-shirt just because of the name !

great story , nice to hear about excellent customer service

 

The Harley dealer closest to me sucks. The general manager didn't have time to listen to my problem.

I ride to the next dealer where they treat you like family.

Nice to hear you got great service while on the road.

 

I live about 100 miles from them and go by there frequently, guess I'll have to stop and check them out. Don't buy T-Shirts unless they are heavily discounted, I do accept them as gifts from the kids though,lol, but I do feel the need to check out the "Toad Suck" T-shirt.

I hope you came up and rode in my area! If you didn't, you got another great trip to make someday.

 

we had the same experience there last Aug; Riding from Atl to L.A. -- one of our guys bike (RG 120CI) started smoking on the highway we had just passed that dealership on I-40 -- they came with the truck and trailer picked the bike -- changed all the fluids, checked the bike out from top to bottom, provide us with FREE water/soda/and finger sandwiches. Hog paid for the tow -- we just paid for the fluids and were on our way. the biggest wait was for the bike to cool down. Excellent customer service.