Big two thumbs down for Lakeshore HD!
Thread Starter
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Road Warrior
Joined: Jun 2010
Posts: 1,960
Likes: 1
From: Miami, FL
Yeah I know, unfortunately didn't know about him until after placing the order. Actually waiting to hear from him on the GPS and Mount.
Jon is a stand up guy.
Jon is a stand up guy.
Tourer
Joined: May 2009
Posts: 444
Likes: 2
From: St. Paul, MN
I am one of the customers who can be listed in the "good service" category. One thing I have found about internet orders is that you have to be patient. If I need something right away, I will go to my local dealer and pay the premium to get it. I used to order from Chicago HD online. They had notoriously long wait times, sometimes over 90 days, so I went to LSHD. I usually order HD internet stuff over the winter so even if it takes 4 months, I won't need it and the discount makes the wait worth it. Once the weather gets nice, these places get bombarded with orders and they can only fill what they have in stock. Frustrating? Yes, but your experience is common during April through September. Buyer beware.
Cruiser
Joined: Jan 2011
Posts: 107
Likes: 0
From: Austin, TX
I've been in the supply business since the day before my 18th birthday. I turned 50 this year. The most true statement I can pass along regarding customer service is this:
"No one cares how much you know, until they know how much you care".
A simple phone call, or email goes a long way toward building long term relationships with your customers.
So all you young whippersnapper salesmen out there, pay attention to the old fart, and take care of your customers.
"No one cares how much you know, until they know how much you care".
A simple phone call, or email goes a long way toward building long term relationships with your customers.
So all you young whippersnapper salesmen out there, pay attention to the old fart, and take care of your customers.
Thread Starter
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Road Warrior
Joined: Jun 2010
Posts: 1,960
Likes: 1
From: Miami, FL
I am one of the customers who can be listed in the "good service" category. One thing I have found about internet orders is that you have to be patient. If I need something right away, I will go to my local dealer and pay the premium to get it. I used to order from Chicago HD online. They had notoriously long wait times, sometimes over 90 days, so I went to LSHD. I usually order HD internet stuff over the winter so even if it takes 4 months, I won't need it and the discount makes the wait worth it. Once the weather gets nice, these places get bombarded with orders and they can only fill what they have in stock. Frustrating? Yes, but your experience is common during April through September. Buyer beware.
Also the attitude via email is not acceptable to me.
Grand HDF Member
Joined: Sep 2009
Posts: 3,808
Likes: 285
From: Green Country Oklahoma
If I need something fast go to the local dealer or call the discount internet dealers to make sure they have it in stock and then place an order otherwise you will have same situation with some parts on special order or back order regardless local or internet dealers. Even our local dealer will charge you 10% restocking fee if he has to order anything specific for you and he only gives store credit for any return. Our local Parts manager's nick name is backorder Ben.
Road Warrior
Joined: Jan 2008
Posts: 1,995
Likes: 2
From: Land of 10,000 lakes
From my experience, most all dealers aren't stocking much for parts anymore. The overhead is too steep and it's just plain easier for them to order as needed. I have tried to deal with LSHD parts department over the phone but they will not work with internet orders that way. As far as the 10% restocking fee it doesn't seem that far out of line because I'm sure they didn't expect to sell you a special order item only to have you return it. I understand your impatience but these days attitude is running rampant.
Thread Starter
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Road Warrior
Joined: Jun 2010
Posts: 1,960
Likes: 1
From: Miami, FL
From my experience, most all dealers aren't stocking much for parts anymore. The overhead is too steep and it's just plain easier for them to order as needed. I have tried to deal with LSHD parts department over the phone but they will not work with internet orders that way. As far as the 10% restocking fee it doesn't seem that far out of line because I'm sure they didn't expect to sell you a special order item only to have you return it. I understand your impatience but these days attitude is running rampant.
I'm sure the dealer would tell you if something isn't in stock and let you the customer decide if you want to wait or go elsewhere correct?
Aside from that the attitude from this individual in my opinion is way out of line, is this what we're coming to in this country for customer service? I might as well be talking to someone across the pond with a funny accent telling me his name is John Smith.......
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Seasoned HDF Member
Joined: Aug 2010
Posts: 5,173
Likes: 177
From: East Coast
"END OF CONVERSATION" attitude often becomes "END OF DEALERSHIP".
I am seeing it happen more now than at any time.
Tourer
Joined: Oct 2011
Posts: 331
Likes: 1
From: Glendale, AZ
Number #1 rule when shopping on the internet. Don't be in a big hurry!
If you have a road trip planned or need a part ASAP, then buy directly from your dealer or other store that has the items in stock.
I've spent a few thousand $$$ with Lakeshore and have had many items placed on backorder over the years. No biggie... cause I'm not in a big *** hurry for them. When they ship... they ship. I'm not going to whine about it!
If you have a road trip planned or need a part ASAP, then buy directly from your dealer or other store that has the items in stock.
I've spent a few thousand $$$ with Lakeshore and have had many items placed on backorder over the years. No biggie... cause I'm not in a big *** hurry for them. When they ship... they ship. I'm not going to whine about it!